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“4* bit older with good company rates” 4 of 5 bubbles
Review of Renaissance Suzhou Hotel

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Renaissance Suzhou Hotel
Ranked #1 of 1,413 Hotels in Suzhou
Certificate of Excellence
Ulm, Germany
Level Contributor
447 reviews
310 hotel reviews
common_n_hotel_reviews_1bd8 473 helpful votes
“4* bit older with good company rates”
4 of 5 bubbles Reviewed July 19, 2013

from decor point of view this is maybe 7 years old - but with the Marriott beds and the professional service it makes it a deal with a company rate which includes even breakfast.

In the new city - far from Suzhou old town!!

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joe1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

Traveler rating
    500
    142
    16
    5
    0
See reviews for
33
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403
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 12, 2013

I traveled to Suzhou in late June and spent several days in the Renaissance Hotel. The hotel has satisfactory staff and the rooms are relatively clean...remember you are in China! Their standards are much different than U.S. hotels when it comes to cleanliness, but this hotel does a decent job. Be sure to have a hardy breakfast in their restaurant. The personnel will cook eggs to your liking while you wait. The fitness center is equiped with several trend mills and exercise equipment.

You will not be disappointed.

Room Tip: Make sure you ask for a nonsmoking room and be sure it meets your satisfaction...don't be afraid...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JC-Grillmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, July 15, 2013
Dear JC-Grillmaster,

Thank you for your feedback in regards to our hotel.

We are glad you are overall happy with the hotel. Look forward to your next trip in Suzhou, the nonsmoking room will be ready for you.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
2 reviews
5 of 5 bubbles Reviewed July 2, 2013

I have been living at the Renaissance Suzhou hotel for just over 7 years. I have stayed at other properties in the Suzhou and Shanghai area and to this day will not change. As a premier member I spend most of my morning , evening and weekend times in the club lounge. The Renaissance Suzhou has the best club lounge in all of China. The staff is friendly and helpful. Always service with a smile. They are knowledgeable of the area and helpful in recommending historical places to visit or a local or western restaurant to dine. If you are not in the mood to dine outside , no worries. you can simply enjoy the daily variation in food selection in the club lounge. If not a club member, I would highly suggest to upgrade to the club floor and experience perfection at the highest level.

Room Tip: ask for a park view any floor is acceptable
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank don d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, August 14, 2013
Dear don d,

After 7 years be here with us you are just like the family member.

Glad to know you spend lots of time in the club lounge and love it the most. We will keep taking good care of our best friend and wish you enjoy every stay in the lovely city Suzhou.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

my husband spent 3 weeks at the hotel for work purposes and said the hotel was of an excellent standard and the staff were caring and attentive and would do anything to help. the room was excellent and if required would be cleaned every day to a high standard.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Milesfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, July 15, 2013
Dear TraceyMiles,

We are delighted your husband has enjoyed his stay in our hotel.

Hope you can come to Suzhou with your husband on his next trip to experience the fantastic serice provided by us.

Best Regards,

Hotel Managerment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

I went to Suzhou on a business trip and I stayed at this hotel for a week, this hotel is not new but it was a big surprise to me the excellent service and the customer attention they provide. All employees are always smiling and trying to help you. The bedrooms are quite big, beds are really comfortable and it has a desk so you can work and the internet connection never failed. The buffet for breakfast and dinner is really good with plenty options for everyone. It is in a great location with near by shopping areas and restaurants, also the subway station is just 2 blocks away. For sure I will stay here on my next visit.

Room Tip: Request a room with a view to the central park
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, June 10, 2013
Dear Alex70,

Thank you so much for your wonderful comments about or hotel facilities and ambassadors.

We are constantly working on improving our servise, please let us know if there is anything we can do to make your stay even better.

Our Navigators (Concierge) are also trained to be the "local experts" so please let them recommend some interesting dining experiences when you are next in Suzhou.

We look forward to welcoming you back in the the second half of 2013.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 bubbles Reviewed May 18, 2013

I stayed here with a friend for 1 night in Suzhou. The beds were like heaven, the staff extremely helpful and the breakfast was great. I highly recommend this place and made the reservations based on reading other e positive reviews plus price plus location. While not in the heart of where we wanted to be, it was a mere 3 subways stops away. Great experience!

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NatMere4465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, July 15, 2013
Dear NatMere4465,

Thank you for taking time to write down your comments.

Renaissance Suzhou Hotel is strategically located on the sunset side of beautiful Jinji Lake in Suzhou Industrial Park. Overlooking the tranquil and lush Central Park, only steps away from the subway and the most exciting shopping and fine dining in Suzhou. A short few minutes ride puts you at the heart of museums, gardens, and other adventures.

Look forward to welcoming you again when you back for your next trip in Suzhou.

Best Regards,

Hotel Managerment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halstead, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

I stayed here with my husband for 2nights and with his Marriott gold card was upgraded and ended up with a huge suite with separate lounge, dining room and enormous bedroom and bathroom. It was Superb. !!!!! Just a pity we were only staying there 2 nights. All the club lounge facilities were available with free drinks, meals and snacks etc. Our room had a lovely view of the park which was a bonus which is worth a little walk round if you get the chance. All the staff were very pleasant, attentive and efficient. As per usual the Renaissance breakfast was superb with every taste catered for. Would definitely stay here again as hotel is in a very good location for the city and all amenities.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSuzhou, Manager at Renaissance Suzhou Hotel, responded to this review, June 10, 2013
Dear Annie R,

Thank you for taking time to write down your comments about Renaissance Suzhou Hotel.

We focus on ensuring our guests have everything they need to be productive in business over your stay-comfortable rooms, a good start to the day and of course the enjoyble exerience of the club lounge.

We look forward to welcoming you back to our hotel when next you visit Suzhou.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Suzhou Hotel

Property: Renaissance Suzhou Hotel
Address: No.229 Suzhou Avenue West, Suzhou Industrial Park, Suzhou 215021, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Suzhou
#2 Business Hotel in Suzhou
#25 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Suzhou Hotel 4.5*
Number of rooms: 370
Official Description (provided by the hotel):
An ancient city on the Yangtze River known for its gardens, stunning architecture and 2500 years of culture, Suzhou is a business or leisure traveler's dream. Renaissance Suzhou Hotel offers first-class service and incomparable facilities. Located in the business district, our hotel in Suzhou CBD offers easy access to transportation, attractions, shopping, Suzhou International Expo & China-Singapore Suzhou Industrial Park. Our spacious guest rooms and suites feature a large work desk, in-room safe, high-speed Internet and marble bath with separate shower. Overlooking beautifully lush Central Park, our luxury Suzhou hotel with stylish, contemporary design makes dining enjoyable with a restaurant serving a variety of international and Asian cuisine. Unwind or refresh after a busy day by visiting our lobby lounge or 24-hour fitness centre. Whether planning a cocktail reception, conference or wedding, you will find the perfect match with our culinary and event management team. ... more   less 
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Also Known As:
Renaissance Suzhou
Suzhou Renaissance

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