We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (255)
Filter reviews
255 results
Traveler rating
130
82
30
9
4
Traveler type
Time of year
LanguageAll languages
More languages
130
82
30
9
4
Show reviews that mention
All reviewsgreat businessbusiness hotelindustrial parklobby barnice hotelbusiness triprooms are largerecommend this hotelhotel is locatedlakesipenglishchinagymtaxizoneproperties
Filter
Updating list...
7 - 12 of 255 reviews
Reviewed October 21, 2017

It was a nice hotel with clean rooms and friendly staff. The breakfast had reasonable varieties. I was a bit surprised that the hotel restaurant did not serve lunch, but maybe it's because of the location. Overall, I enjoyed the stay.

  • Stayed: October 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Hawk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded October 24, 2017

Dear guest

Very appreciate you for taking time to share with us your experience while at our hotel.We are glad you enjoyed your stay and that the service and facilities met your expectations.Thank you again for your recommendation.We are looking forward to your return.

Regards!
John Sheng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2017

This was a fantastic hotel in/near the Suzhou Industrial Park. Set on Dushu Lake, there are a number of trails around the lake for walking. Huge breakfast buffet every day (both Chinese and Western foods). A couple of nice restaurants. Service was impeccable. Staff very friendly. I would definitely stay there again.

  • Stayed: August 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank BrPaSm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded August 28, 2017

Dear guest

Very appreciate you taking time to share with us your experience while at our hotel. We are glad that you like the food, the service and the environment at our hotel. Thank you again for your support and we hope to welcome you back soon.

Regards!
Amy Xue
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2017

It's a really nice hotel in SIP, Suzhou, if you are travelling to Higher Education Zone in there. Service was really good, really comfortable beddings and really quiet rooms. Would recommend it to you for any travel.

  • Stayed: August 2016, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank glric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunny S, online executive at Four Points by Sheraton Suzhou, responded to this reviewResponded July 31, 2017

Dear guest

Very appreciate you for taking time to share with us your experience while at our hotel.We are glad you enjoyed your stay and that the service and facilities met your expectations.Thank you again for your recommendation.We are looking forward to your return.

Regards!
Amy Xue
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2017 via mobile

Convenient if you're visiting companies at the Suzhou Industrial Park, otherwise it is quite a distance from the town centre and tourist attractions. At night, the area is dead. This hotel is exactly what you can expect from a Four Points in a Tier 2 city: things work and are clean, but everything is extremely basic: the bare rooms, the industrial-looking amenities, the gym equipped with a few dated machines, the sad restaurants, the friendly but minimum service. We had dinner at China Spice, where the quality of almost every single dish was below-average. The breakfast buffet is adequate. Prices are reasonable, so not a bad value proposition if you have to stay in the Industrial Park.

Stayed: July 2017
1  Thank Lam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded July 20, 2017

Dear Guest ,

We appreciate you taking time to share with us your stay experience, I would like to sincerely apologize for your recent stay in our hotel was below your expectations. The line 2 railway has been opened, it only takes around 30 minutes from hotel to city center, hope it can make your trip more convenience. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. We are looking forward to your return.

Regards!
Amy Xue
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2017 via mobile

Cannot turn on air conditioning. Room is at 27 degrees C at night. Impossible to sleep comfortably. By any reasonable measure, this is unsatisfactory for a global brand. Staff embarrassed but tell me they are not owners and cannot remedy except with very noisy roll in unit. Really a great surprise. The room has a relatively high tech thermostat, but it's impossible to set it to cool instead of heat.

Stayed: April 2017, traveled on business
Thank jfbould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunny S, Online Executive at Four Points by Sheraton Suzhou, responded to this reviewResponded April 18, 2017

Dear Guest,

Thank you for taking time to sharing your stay experience. I would like to sincerely apologize for the room temperature problems, which caused the unpleasantness you’ve been experienced in the hotel. We already contacted the related department, the immediate actions have already been taken. We sincerely hope to better your experience during the next stay with us .

Best Regards!
Amy Xue
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews