Cold, very cold: inside the hotel, inside the room. I don't know whether it's due to the heating system malfunction or they just didn't turn it on. We had to ask for an extra blanket, which they said they didn't have (???), so we were provided with extra quilt cover.
The breakfast was average, definitely not 5 star hotel style. No scrambled eggs available and no one understood what we what when we asked for them. Same goes for dinner buffet.
Most of the staff didn't speak English, just pretend they did and say "yes" to everything, which provoked a lot of miscommunication. Ann at the lobby bar was super nice, and her English was great!
The room and the view was nice, but when it's so cold you tend to not appreciate it as much.
- Official Description (provided by the hotel):
- Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more less
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