I had stayed in this hotel since it was recommended by my agent. Arrived to hotel late at midnight and upgrated to a suit since my non-smoking room request was not written down !
OK the room was damn big , nice view but cold and the heating system was blowing only cold air :(
Early in the morning, around 8 am I decided to go to sauna to warm my body again. Went to spa area, by shaking my hands as swimming I tried to describe to lady at the reception that I wanted to swim and use the sauna.. She said OK OK no problem and showed me the way. Changed my clothes, got a towel and got into the sauna.. SURPRISE ! It was cold.. A Chinese style COLD sauna was front of me.. The lady showed her watch and tried to say in an hour it will be warm :)
OK, fine than I went to breakfast room by hoping that not to face with more surprises .. But another surprise was waiting for me since the buffet was too poor. Even the cheese plate was empty and I forced the people to refill it but was unsuccessfull.
The only good thing was the front office manager in this hotel. I did spoke with receptionist and she immediately informed the manager. She took all the notes and confirmed by return e-mail with a free-night gift ..
- Official Description (provided by the hotel):
- Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more less
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