We stayed 2 nights at the Pan Pacific Suzhou. The hotel is in a good location and nicely designed. The hotel exterior architecturally is quite stunning and the room was clean and spacious.
We opted for a club room, and upon check in were directed to the Pacific club wing with a separate check in area. The staff were attentive and check in was smooth however we were given a different room from the one expected, but after a quick call were changed to the correct one. We chose a room with a glass roofed seating area as we were travelling with our young daughter and needed a separate sleeping area for her. Thick curtains divided this area from the rest of our room partitioning it and giving her her own space to sleep. The ideal situation would be to have a separate connecting room, but this was adequate and the hotel provided a cot.
Our bed was comfortable and we enjoyed our stay. Breakfast was a little disappointing and repetitive, and the service was friendly although slow. Considering this is Suzhou, you have to expect that service isn't great in most places and more often than not pretty slow. So once expectations are adjusted, the Pan Pacific is a very good option for an enjoyable stay in Suzhou.
We dined at the Chinese restaurant Hai Tien Lo which was pleasant, had breakfast in the Club wing at the Italian Avanti which was dissapointing, and also dined twice at the Garden Brasserie.
The first time at the Brasserie was for a quick late lunch on the day we arrived and then we dined again here in the evening on our last night. Again, the service was slow the first time and took 35 minutes for our food to arrive. On the second time however, the meal was enjoyable. They offered a seafood buffet, but we opted for a la carte, but again the food took 30 minutes to arrive. The difference this time was that Bob was on duty. He apologised for the delay, was very attentive and offered us salad or starters from the buffet to tie us over until our meals arrived. He kept checking on us and suggesting that we could take food from the buffet for our young daughter also. As mentioned service in Suzhou isn't great, but Bob at the Pan Pacific was outstanding and a testament to what service can be should you have the right people on board. He's a credit to the hotel. He was checking on other tables and ushering his staff in a professional and constructive manner on a busy evening. Even though we had to wait for our food, he made sure we were looked after and we left having had a very enjoyable evening.
Overall if you go to Suzhou prepared and knowing that service in general is laboured, and you adjust your expectations knowing this, you'll have a good time at the Pan Pacific. The staff are polite and well presented and Bob is the man! A really pleasant gentleman who is considerate, attentive and shows initiative.
Suzhou isna beautiful place and we would go back to the Pan Pac again.
- Official Description (provided by the hotel):
- Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more less
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- Also Known As:
- Pan Pacific Suzhou Hotel Suzhou
- Sheraton Suzhou Hotel