My husband, daughter and I have just returned home after staying at the Pan Pacific for a short Chinese New Year break. This was our second time staying there. We feel it offers good value and has a nice balance between Western-style accommodation and Eastern style and expectation. It is true as I see other reviewers have noted that there are elements that could be improved - some of the carpets are showing their age and could do with replacing, for example. And yes it is a bit absurd in 2014 to not have quality wireless internet access in-room. That said, for us, it was good to have a bit of a forced 'break' from our devices, as I can't deny that we spend far too much time looking at screens, and not enough at each other.
I know some people find the sprawling layout off-putting but personally I find it rather charming, as it speaks to the vernacular of the traditional local architecture. That said, it is a little strange to have to go outside in order to reach the indoor pool area if you are staying in the Pacific Club wing, especially at this time of year - it is not pleasant to go for a swim, a relaxing spell in the hot tub and the sauna & steam room, to then have to dash outside and across back to the club wing before freezing. (I do recommend staying in the Pacific Club room however, if your budget can stretch to it, as the lounge and other amenities are really very nice.)
Overall, although I have pointed out a few negatives, we have really enjoyed our stays at the Pan Pacific and should we decide to visit Suzhou again - which is quite possible, since it such an easy getaway from Shanghai - we would likely opt to stay there again, since it is in such a convenient location, the staff is really lovely and sincerely helpful, and it is generally good value for money.
- Official Description (provided by the hotel):
- Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more less
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- Also Known As:
- Pan Pacific Suzhou Hotel Suzhou
- Sheraton Suzhou Hotel