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“This hotel is fancy”
Review of Pan Pacific Suzhou

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Pan Pacific Suzhou
Ranked #9 of 1,458 Hotels in Suzhou
Certificate of Excellence
Reviewed August 4, 2013

you will have a really good and unique experience at this hotel.
It's fancy and Hotel has a Chinese style wall and Suzhou garden.
So when you are at Suzhou, China, what are you looking for?
it's really good for business guy if they don't have time to take a look at Suzhou and Chinese garden.

  • Stayed: October 2012, traveled on business
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Thank Alex_Yuan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 27, 2013

The second city on my trip and it really felt like I was in China! The building is very traditional Chinese style but with all the modern comforts. I think it has been renovated recently as everything is in good condition. I liked the pool and it is good to keep fit on business trips but actually the long and pleasant walk to the rooms would have kept me fit also! The staffs were very nice and friendly and the food excellent, especially at the breakfast.

  • Stayed: May 2013, traveled on business
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Thank Grantmethis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

This Hotel property is unbelievably gorgeous. The architecture is distinctively Chinese and the grounds are traditional Suzhou garden style. You can tell that there has been alot of investment in the renovation and up keep of this Pan Pacific property. The layout of the hotel is a bit confusing. It has multiple levels and with the architectural style, not all corridores line up. But getting lost is also another way to explore this beautiful property.

We were assigned a room in the non-renovated/older wing of the hotel. I must say that the room was tired, worn and did need a make over. The tired room did not match the spectatular hotel lobby, grounds and breakfast resturant area. We were only there for one night, so the tired room was not that big of a deal. We rested just fine and the bathroom was adequate, If they finish the removatiions of the older wing to meet the standard of the rest of the hotel, than this place should be rated a 6 star.

The front desk help were excellent. Pan Pacific hotels are partners with many global airlines. They assisted with frequent flyer #'s and honoring reward points. They are equipped to support the International Traveller.

Breakfast buffett was generous and plentiful. Best COFFEE of any Chinese hotel we stayed at. (we stayed at 8) Had an serve yourself espresso machine. Yippee!

  • Stayed: May 2013, traveled with friends
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1  Thank REHTChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

This hotel is amazing, beautiful Chinese architecture with the Pan Garden at the back of the hotel easily accessed and free with your room card.
We stayed in a Pacific Club room which provided breakfast, afternoon tea and evening cocktails, so no need to eat anything else.
Lovely swimming pool which is a blessing after a hot day sight seeing. Rooms were so clean and the bed was soft.

Room Tip: Go for the Pacific Club the extra cost is definitely worth it
  • Stayed: June 2013, traveled as a couple
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Thank Tannedoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

A large complex of interlocking buildings reflective of the old Suzhou architecture. Service was good and hardware was even better. A good place to stay if guests are in a rush and want to experience this town as the hotel is appended to an old garden with a historic pagoda. This means one need not leave the hotel to see the town's typical offerings.

A little bit far from the hustle and bustle of downtown and the old town ShanTang Street but I think this is actually a good selling point as this means one gets to have a bit of peace and quiet.

The architecture of the hotel is impressive especially for first-time visitors to China (imagine staying in a typical Chinese house that overlooks a pagoda, nice, eh?) and it also has the comforts of a western hotel. Rooms are big but very spread out, so get ready to walk a lot within the complex.

My only complain: bad food, and an impossibly expensive cup of coffee (60 RMB for a cup/ approx US$10!!!! and it's really bad bitter coffee)

Will I come back? not on my own but if i have 1st-time travellers to China, I'll still bring them here and just warn them about the food and beverage.

Room Tip: ask for rrooms near the elevators especially if one do not want to walk a loooong looong way.
  • Stayed: May 2013, traveled with family
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Thank Alipinofw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ye Y, Manager at Pan Pacific Suzhou, responded to this reviewResponded May 29, 2013

Dear Alipinofw,

Thank you for taking your time to write such detailed review. We are glad to know that you enjoyed our rooms and you think the architecure of our hotel was impressive. Sorry for the bad experience you had with the food. We will focus on this issue and improve the quality of our restaurants. Hope you would come back and stay with us again in the near future to see our improvement.

Best Regards,

Ye

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

This hotel is amazingly beautiful with Chinese architecture, canals and gardens as well as lovely lobbies and restaurants. The art work and decor throughout is interesting and tasteful. I chose this rather than some of the newer hotels on the outskirts of town because it seemed to have more character and is located in town so it is an easy cab ride to gardens and Suzhou tourist attractions. Guests staying at the hotel have free access through the back gate to the Panmen garden, with historic Song Pagoda and portion of the old Suzhou city wall. The managers, desk staff and servers are friendly and helpful. It is no problem getting a taxi. The room in the club section was superb with comfortable beds, nice views of the courtyards, fast wi-fi, good TV with BBC, CNN, , refrigerator with complimentary beverages. Good fitness center with lots of equipment. This was the best hotel of our China trip.

Room Tip: The Club room package was an excellent value: room was fantastic, club lounge for afternoon tea or...
  • Stayed: May 2013, traveled with friends
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Thank Shojin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ye Y, Manager at Pan Pacific Suzhou, responded to this reviewResponded May 19, 2013

Dear Shojin,

Thank you for speaking highly of our hotel. It is our great pleasure to know that you had a good time during your stay here. We are also glad to know that you enjoyed the style of our hotel, the environment and our restaurant particularly. Welcome you to come back and stay with us next time you Visit Suzhou.

Best Regards,

Ye

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Reviewed May 15, 2013

Stayed here for 3 nights in May 2013. I would say this is a nice hotel with antique architecture, nice garden and pool view. The apperance of this hotel is grand. I had enjoyed free complimentary massage, buffet breakfast and dinner. The massage service is fantastic! Cindy was providing good massage service to me. I love it. In addition, hotel guests have free access to the panmen garden which linked with the back door of hotel. I found that the panmen garden is ok only. Maybe this is because I have been visited other garden in Suzhou before and I was not so fancy to this panmen garden. Overall, it is still considered a lovely garden especially for whoever have limited time in Suzhou and doesn't have chance to visit 'Garden' in Suzhou. For the buffet dinner, I love the desserts here. There are many variety and so delicious! The room itself is ok. There is one thing that I don't like which is I have to take 2 different lifts (changed another lift at level 3) whenever I need to go down to the level 1 from my room (level 5) or vice verse. Moreover, there is no wifi in the room! Only cable is available for connecting to internet. This is something that i can't take it! Need to go to Level 1 or 3 to get wifi access. Anyway, I still will come back to this hotel again if I have chance to visit Suzhou next time.

  • Stayed: May 2013, traveled on business
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Thank Dayfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ye Y, Manager at Pan Pacific Suzhou, responded to this reviewResponded May 15, 2013

Dear Dayfish,

Thank you for taking time to write such detailed feedback. Your review is very helpful to other visitors and travelers to Suzhou. It is our pleasure to know that overall you enjoyed your stay here. We welcome you to come back and stay with us if you have the chance to visit Suzhou again.

Best Regards,

Ye

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#9 Luxury Hotel in Suzhou
#13 Best Value Hotel in Suzhou
Price Range: $97 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 480
Official Description (provided by the hotel):
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

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