I will take away two strong memories from our stay at this hotel – the lovely setting on the side of the canal and the overpowering smell of drains in the rooms.
We booked 4 nights and on arrival were delighted at the situation fronting right onto the very attactive canalside, one of the best sights in Suzhou. The first room we were shown into was grubby, small and had a smell of drains and a view out onto a blank wall. After half an hour in the room, we simply could not stand the smell any longer and as the bathroom could not be closed off from the room we realised they had had the windows open earlier so the smell would not be so noticeable. We asked for an upgrade but were told that wasn't possible. We still asked to be moved and were given an even smaller room with a pillar in the centre. The wall paper wasn't quite as dirty as the first room but the view was again of a blank wall. We slept there one night but again asked to be moved as the smell of sewage was appalling.
The third room was larger with a glassed in bathroom and a view of the canal. The bathroom had a skimpy curtain for a bit of privacy. The drains still smelt but maybe not so badly in this room and we minimised the smell by keeping the glass bathroom door closed and making sure we always put the plug in the drain of the basin and left some water in it. We had noticed that there was no U-bend and the strong smell was coming from the drain.
We ate dinner one night in the restaurant attached to the hotel. It too was grubby, the food was not good and the service was almost rude.
The rooms vary and some are very dirty. The cleaning is poor and the beds are hard. To stay one night in this hotel because of its situation is very interesting particularly as it gives you a chance to see the canal lit up with lanterns at night. However, don't ever think of staying longer, the smell is just unbearable.
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- Also Known As:
- Royal Garden Hotel Suzhou