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“Very uneven” 2 of 5 bubbles
Review of InterContinental Suzhou

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InterContinental Suzhou
Ranked #4 of 1,412 Hotels in Suzhou
Certificate of Excellence
San Francisco, California
Level Contributor
394 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Very uneven”
2 of 5 bubbles Reviewed May 25, 2014 via mobile

Liked the room, but had trouble getting housekeeping to make the bed and change sheets. The lounge upstairs served food in the evening that resulted in a bad oyster disaster that's now in its second day and is still going strong. Floors in the lounge don't seem to be cleaned with any regularity, and junior staff is not well trained. The bright spot is the management, including the head chef, who actually accept responsibility and try to keep you happy by fixing the issues and other means, but the experience still remains uneven.

Stayed May 2014, traveled on business
Helpful?
1 Thank hi_stick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, May 29, 2014
Dear InterContinental Guest,

Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about your unpleasant experience and have already shared it with our management team. After spoke to you on that day, our Executive Chef has already taken actions regarding the oyster problem. For the staff training and cleaness of Club InterContinental, our management team would like to reply to you in person, would you mind share your contact information with us? Please email to communication@intercontisuzhou.com, thank you very much for your feedback and we look forward to your reply.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
    353
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    24
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Scunthorpe, United Kingdom
Level Contributor
188 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed April 19, 2014 via mobile

Stayed on business for 8 nights April 2014. Upgraded to a lake view room after 1 night, which was a bit of a pain having unpacked, however the new room made up for it. Some things confusing, fruit and sandwiches appeared in my room that I hadn't ordered, just on two occasions so not a daily service. It was welcome, just not sure why. Buffet restaurant offers a great breakfast and dinner selection. Held corporate event which was a cooking class followed by a traditional Chinese meal, again the service was excellent. Gym well equipped and clean. Will stay again.

Stayed April 2014, traveled on business
Helpful?
Thank vanillaice132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, May 29, 2014
Dear InterContinental Guest,

Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. For the food appeard in your room , we’re really sorry about that and have already shared it with our management team. We appreciate your feedback and want to learn more details about the room service you mentioned, would you mind sharing your contact and stay information with us? Please email to communication@intercontisuzhou.com, thank you very much for your feedback and we look forward to your reply.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 14, 2014

I was there few days ago and everything was good but some details should be improved. The check in experience wasnt very impressive. No welcome drink and no welcome fruits. Receptionists don't smile at guests much and greet you only when you are in front of the desk and ask for assistance. I ordered room service and food was cold when it arrives. I often say with intercontinental hotels and I was expecting more than that from an IC!

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kubayashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, April 16, 2014
Dear InterContinental Guest,

Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. For the check in experience you mentioned, we’re really sorry about that and have already shared it with our management team. We appreciate your feedback and would like to write to you in person to learn more details about your stay, especially the room service problem you mentioned. Would you mind sharing your contact information with us? Please email to communication@intercontisuzhou.com, thank you very much for your feedback and we look forward to your reply.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
上海, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 12, 2014

I have to say this is the best IC I have ever seen.

1. Great location can see the lake view.

2. Room space is big enough, hardware is perfect.

3. Pool is great.

4. The service is good, too many people are check-in/check-out, but the staff are handling fast.

Room Tip: Choose the lake view room, it won't let you down.
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ren YI Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, April 16, 2014
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.
Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
199 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

This is a truly very pleasant hotel. The rooms are great, the views, the comfort, the staff, the services, the quality of the building all that is definitely 5Stars in our book. But the food is of simply unacceptable low quality and the whole production of it like a bad joke. Nothing, no restaurant was acceptable to us. To illustrate attached pictures of the state of the lounge buffet one hour before ending happy hour service. Sorry for the bad quality iPhone pictures. It goes without saying that we fled elsewhere. A great pity for such a desirable property besides this quite obvious F&B management problem.

Room Tip: Pray for a change of F&B Pay for a lake view, it's worth it.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TripperEurope1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, April 16, 2014
Dear InterContinental Guest,
Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable and comfortable. However, we are very sorry about the food service you mentioned, our management team would like to write to you in person to appreciate your feedback and learn more details about the restaurant problems. Would you please share your contact information with us via communication@intercontisuzhou.com?
Thank you again for your feedback and support and we look forward to your reply!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 7, 2014 via mobile

I stayed for 3 nights in this outstanding hotel. The location is great. It's quiet being close to the Jinji lake. There are shopping malls and restaurants just around the corner. A metro station is in walking distant. The room was relatively big and was a lakeview room. Weather was nice so the view was spectacular. The rooms came with everything that one needs. Needless to say it was clean. The breakfast was basically perfect. You can almost get lost looking for all that it offered. Friendly and helpful staff everywhere. Very recommendable.

Stayed April 2014, traveled on business
Helpful?
Thank basinger_de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, April 9, 2014
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable,especially appreciate your recommendation for our lakeview room and breakfast service. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.
Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

Have lived in the hotel during a weekend break, the hotel is accessible location to the Shanghai park railway station (about Cny20 taxi will do).

The hotel also very kind to all types of stays including points redemption stay. They've upgraded the room to a corner room with a wonderful view of the lake. The front office girl will guide you to the room for the registration which is a plus compare with other hotel.

Apart from very good view of hotel, the 27f executive lounge is a big a must to visit, it has a bar next to it which has extremely good view and it's about 3 floors high level making you very relaxing.

the happy hour has wide range of food that can fill you in and the breakfast selection is okay too (you can take some a la carte for breakfast in club lounge).

Overall I did love the stay with the hotel.

Room Tip: have to go for the lake room, even you've to pay for a premium fee. the corner room (xx03) is a...
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joejoejoehk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, March 27, 2014
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable and thank you for the recommendation of our Club InterContinental and Sky Lounge on the 27th floor. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.
Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suzhou

Property: InterContinental Suzhou
Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Suzhou
#5 Business Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#32 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Official Description (provided by the hotel):
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 
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Also Known As:
Intercontinental Suzhou Hotel Suzhou

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