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“Surprisingly good...”
Review of Hotel Soul Suzhou

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Hotel Soul Suzhou
Ranked #8 of 1,422 Hotels in Suzhou
Certificate of Excellence
KL,M'sia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Surprisingly good...”
Reviewed November 25, 2013 via mobile

We booked this hotel after reading so many good reviews about it. We were really happy during our 3 nights stay.. 1. Rooms are big n n clean. One of our room smell cigarettes smoke eventho that was a non smoking flr but the smell disappear after we plug in the hotel refreshener. 2. Breakfast was good during week days when there were less hotel guests! There's coffee machine n chef recommendation dishes but they remove this when there were too many guests. 3. The hotel location is perfect for shopping n food. It's about 10 mins away fr railway stt. My advice to those who carry big n heavy luggages not to use normal taxi at the stt as the car boot is really small. There's another type of taxi which the hotel normally use, it's black in color n use Nissan car. Get the hotel to call this taxi for u. This taxi drivers are more polite n the vehicle is really new n clean.. best part is they charge the same as other taxi @16 rmb fr railway to hotel. 4. The hotel staff are friendly, helpful n honest. My son left his cellphone in the room during our day outing. We were so glad the cellphone was untouched when we came back. The staff also offer to send us to railway when we asked about transport to tongli.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MayQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 26, 2013
Dear Guest,

Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou.

We are pleased to know that you have enjoyed your stay with us and for the favourable review. Your comment in highlighting the use of the type of taxi's is accurate as we do recommend the bigger and more comfortable taxi to all our guest especially when they are travelling with heavier luggages.

On behalf of all of us at Hotel Soul, we look forward to be of service to you again in the very near future.

With warm regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2013

Was recommended to stay at this hotel by friends in Shanghai who had stayed here. Upon my arrival, was guided by the Concierge to the Reception for check in. As I was waiting for my turn ( there was a group checking in ), I notice that the Staff were very patient in explaining the facilities in the
hotel although it was rather busy. It was the same with me when it was my turn and the check in was rather quick. The lobby was not large for a hotel with 219 rooms but what impressed me was the colorful chic design, it was cool. Went up to my room on the 7th Flr with the Mao period theme lift ( there were 3 different theme lifts ). The room was comfortable and clean. Went to the Hotpot Congee Restaurant at the Lobby Level for dinner and thoroughly enjoyed the variety of dishes available. It was a good experience and value for money. For the price range that I paid for this stay, I was very happy with the comfort and services of this chic boutique style hotel. Will be back with my friends the next time

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shazaam74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 26, 2013
Dear Guest,

Thank you for staying at Hotel Soul during your recent visit to Suzhou and for taking time in providing us with a review of your stay.

It gives us great pelasure to note and we are deeply encouraged that you have enjoyed the services that were provided. These positive comments ensure us that we are moving forward the right direction in our continuous effort to maintain and improve on our customer service levels.

We are glad that you have also enjoyed your visit to the Hotpot Congee Restaurant and we hope you will also get to patronize Brasserie 101 and Ying Fook Heen Restaurant serving Western and Cantonese cuisine with Dim Sum respectively during your next stay at Hotel Soul.

Looking forward to welcome you back to Hotel Soul in the very near future.

With warm regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taichung, Taiwan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 21, 2013

We loved our stay in Hotel Soul Suzhou; this is one of the best hotels we have visited in Suzhou, location in the central. The hotel is very chic and the staffs are helpful, made our stay memorable.
Hotel restaurants provided variety cuisines; we loved their French cuisine and Dim Sum.
Well done guys. We would return, simply because the best service.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pauline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 22, 2013
Dear Guest,

Thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou.

We are please to note that you had enjoyed your stay with us together with the services and facilities provided. The encouraging and positive comments received are much appreciated as we continue with our efforts in providing a high level of customer service to all of our guest.

We look forward very much to be of service to you again in the very near future.

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grahamstown, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

Soul Hotel in Suzhou is a beautifully funky hotel. Its staff are incredibly friendly and very helpful. The rooms are large, comfortable and superbly serviced. It offers a great breakfast with an extensive choice of food catering for both a western and Chinese palette. I stayed there for almost a week and the few times that I requested a special lunch or dinner, the staff responded with enthusiasm and absolute professionalism. My only disappointment with what was a very satisfying and pleasant stay at the hotel was that the telephone in my room just could not dial out. After reporting it for two days in a row, I just gave up frustratingly that the hotel's telephone service did not have the same soul like the rest of its outstanding services.

Room Tip: Room 455. It s big, spacious, comfortable and away from the noisy main roads.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ismail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 22, 2013
Dear Guest,

Thank you for staying at Hotel Soul during your recent trip and taking time to provide us with a review of your stay.

We are comforted to note that you have enjoyed the services provided and in particular with the response of our Staff to your special meal requirements. However, we do apologize for the inconvenience of you not being able to dial out with the room telephone. Rest assured that this matter has been addressed accordingly with our Front Office and It Department.

All of us at Hotel Soul looks forward to be of service to you again in your next visit to Suzhou.

With warm regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 20, 2013

The Soul Hotel is not only a very fun, modern, clean, affordable, cheerfuly decorated design hotel (three thematic lifts make your day at every ride), at a very smart location (at the very downtown, walk distance to the Gardens, Suzhou Museum and the fairy tale PinJiang Lu) but my experience there is worth sharing: I wake up having a soar throat and symptoms of a coming flu, went down to the front desk asking for a English speaking physician' phone. The manager GS CHIN and the front manager ANNA WANG heard my conversation and immediately and very kindly inquired me about my health, I assure them it was nothing serious but both of them politely insisted on helping me and asked the most nice and smiling concierge AINNOL to bring me on the hotel's van to a VIP (a word that I don'l like anyway) Hospital to see an English speaking Doctor... I felt like I was in the company of long time friends and AINNOL was so in charge ithat I TOTALLY recommend SOUL HOTEL if you want to be in a nice, affordable, new and charm location when you visit the marvelous SUZHOU

Room Tip: Upper rooms
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pepelamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 22, 2013
Dear Guest,

Thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou.

We are glad that you felt like you were at home during your stay with us and for the very positive comments given on the services that you have received. These comments are off a good encouragement to us as we continue our efforts in providing all of our guests with a consistent level of service.

All of us at Hotel Soul looks forward to be of service again to you in the very near future.

With warm regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
Reviewed November 18, 2013

Just returned after having spent 2 nights at Hotel Soul. We felt very welcomed the time we arrived until the day we departed as the Staff were all really well trained in terms of ensuring a comfortable stay for the guests. We arranged to be picked up at the Suzhou Train Station and were warmly greeted by the Hotel Driver. The hotel van had free Wifi for the guest and we were served with a cold towel and bottled mineral water with Richard Clayderman music soothing our ears. Was met by the Concierge at the hotel entrance and were guided to the Reception for our check in. They had mints available whilst we were being attended to and were quickly whizz off to our room. The Deluxe Room we booked was quite spacious and had the usual amenities that we expected. Try the Dim Sum All You Can Eat which is served at the Chinese Restaurant as it was really value for money ! Breakfast had a reasonable spread of Western and Chinese dishes which were quite good. A well managed hotel and the service levels are good as compared to other hotels we had stayed previously in China. Would definitely be back when we visit Suzhou again !

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Su Feng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 22, 2013
Dear Guest,

Thanking for choosing Hotel Soul as your choice of accommodation during your recent trip to Suzhou and for taking time in providing us with a reveiw of your stay.

It gives us no greater pleasure than to receive favourable and positive comments from our valued guest. The positive feedback given on the hotel van pick up service from the Train Station is appreciated as we have recently fine tuned this service moving forward.

We are pleased to also note that you have enjoyed your visits to both the Western and Chinese Restaurants. All of us at Hotel Soul looks forward to be of service to you again in your next visit to Suzhou.

With warm regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 25, 2013 via mobile

A very good place in a average area. Everything was good and the service was excellent. The price is ok. The rooms are large and clean. To be honest, this hotel was the only one we did in china that matched our European standards an expectations. One thing to have in mind is the bathroom wall made of shaded glass. It is a beautiful design but transparent and can be a bit embarrassing when you girlfriend that you just met is the toilets if you see what I mean :-).

Stayed October 2013
Helpful?
1 Thank Jean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GS C, General Manager at Hotel Soul Suzhou, responded to this review, November 22, 2013
Dear Guest,

Greetings from Hotel Soul and thank you for taking time in providing us with a review of your recent stay.

We are pleased and glad to note that the service levels at the hotel had met your European standards. Rest assured that trainings are being carried out on an on-going basis in order for our Staff to consistently provide a high level of customer satisfaction to our guest.

On behalf of all of us at Hotel Soul, we look forward to be of service to you again should you be visiting Suzhou in the very near future.

With kind regards,

GS C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Soul Suzhou

Property: Hotel Soul Suzhou
Address: No.27-33, Qiaosikong Alley, Gusu District, Suzhou 215 000, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #8 of 1,422 Hotels in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Official Description (provided by the hotel):
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 
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