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“Can't fault it”

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Suzhou Marriott Hotel
Ranked #2 of 1,438 Hotels in Suzhou
Certificate of Excellence
New Braunfels, Texas
Level 5 Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Can't fault it”
Reviewed May 12, 2014

I stayed here one night on business and I was really impressed by the attentiveness of the staff and the quality and luxury of the room (I booked the cheapest one). It's not really within walking distance of anywhere but taxis are cheap.

The buffet and Chinese restaurants on the ground floor were empty but after I had taken a seat in the buffet, a fellow diner told me about the Italian restaurant on the 2nd floor which was a lovely break from 2 weeks of Chinese food and reasonably priced by western standards.

Book the plentiful buffet breakfast when you arrive as it's cheaper than paying on the day.

There's a pool and sauna, so don't forget your swimming costume (or wear your boxer shorts like I did!)

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvanPark3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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464 reviews from our community

Traveler rating
    302
    135
    22
    4
    1
See reviews for
53
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Beijing, China
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2014 via mobile

I always stay in Marriott hotels. The hotel facility is gorgeous and staffs are well-trained. They greeted you when they meet you in the hotel. The Chinese restaurant is very delicious and service is efficient. The bar has the Philippine band for the performance. The hotel room is spacious and new, which was upgraded to the suite. Value for the money and very good hotel in Suzhou. Strongly recommendation

Stayed May 2014, traveled on business
Helpful?
Thank Lily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 21, 2014

The location is convenient, discreetly few km away for the Downtown area, yet not too far from center. Impressive lobby , the staff speaks good English and is alert to your needs. Comfortable bed, luxurious bathroom, everything you need when travelling for business.
The breakfast was especially good with a very wide selection of western cuisine and many live stations.
Very highly recommended.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pranav_GoelI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 5 Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed April 11, 2014

Good points: very friendly staff; great gym and pool; very spacious and tranquil executive lounge with a good selection of food and drinks; beds and bedding are v comfortable; bathroom is well equipped

Learning points: Whilst I was sent a customer questionnaire prior to arrival asking me about preferences none of those preferences materialised during the stay itself (no fruit, turndown service; water bottle replenishment, for eg); the room for a Platinum member is really quite small with no full window (see photo). This is clearly a design issue, but it would have been nice to have had a full window room; dirty hand marks on windows (see photo); shabby paint work due to damp patch in ceiling (4119); poor wallpaper job next to window.

Overall, pleasant hotel but would have expected a bit more as a lifetime platinum member...

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZVMarriott, Manager at Suzhou Marriott Hotel, responded to this review, April 20, 2014
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level and facilities offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.


Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
Reviewed February 28, 2014

The stay at the Suzhou Marriott was excellent! I would personally like to thank director of rooms Mei Leong, who was able to help me with any request at all times. The employees who are under Mei's supervision, were very helpful and I couldn't ask for more from them or the hotel.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noya2Noya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Suzhou Marriott Hotel, responded to this review, February 28, 2014
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level and facilities offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.


Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mu
1 review
Reviewed January 19, 2014 via mobile

5 nights stay for company conference at Suzhou Marriott. I would say, they did a good job. Clean & comfort room, great club lounge, quiet function room and great helpful sraffs.
Will definitely recommend to stay here for any event or leisure trip.

Stayed January 2014, traveled on business
Helpful?
Thank benjohnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Suzhou Marriott Hotel, responded to this review, January 19, 2014
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, breakfast, comfortable room and bathroom amenities, club lounge and meeting offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level 2 Contributor
6 reviews
Reviewed January 16, 2014

I would like to recognize the Suzhou Marriott for a tremendous, fantastic job they performed in hosting our company Annual Supplier Meeting and our yearly Employee Meeting. In particular, I would like to highlight the support from a few of the hotel employees including Benny Lee the General Manager, Mei Leong the Director of Rooms, Vivi Xu the Assistant Event Sales Manager, Chef Allen and Eric. There were many more people to thank, but these people extended themselves beyond their normal job duties. We were extremely pleased to know that the hotel had many staff members who spoke and understood English. There was virtually no issues due to any language differences.

Our Supplier Meeting totaled 75 people including people from the Denmark, US, Taiwan, New Zealand, Singapore and China. The meeting was held in the Grand Ballroom and was a perfect, comfortable spot for our guests. The room was decorated and set up beyond our dreams. The planning was timely and the employees were there to offer advice and ensure all aspects of the event went as planned. The room setup, the sound system, the food snacks; everything about the meeting exceeded our expectations.

Two days later, we also hosted our Annual Employee meeting in the same ballroom location. The crowd size was the same as our supplier meeting. The hotel staff worked tirelessly to transform the ballroom from a party the previous night ( another company) back to the same set up as our supplier meeting all in a few short hours. Words can not express my surprise when I walked down to the ballroom in the morning to find the room already set up. The amount of work to setup the meeting was huge and to see it all done in a few short hours was very gratifying.

Each meeting included important lunches prepared by Chef Allen and his staff. The variety of food and temperature of the food was good plus the restaurant staff was able to meet any diet needs of our guests. When our employees were in the restaurant, one of them asked me if we could have the Marriott deliver their lunch every day- this is the highest form of gratitude.

Lastly, I would like to thank Benny, Mei, and Vivi for their attention to our guests during the meetings. Mei and Vivi were always there to handle any room requests, transportation needs or late check out requests. My bosses were treated very well and this makes my job much easier. If possible, I would crown both Mei and Vivi ‘Employees of the Month’ for their effort and support.

I have trusted Marriott for many years and hosting these two important business meetings made me proud to be a member of the Marriott team. Thank you for the high hotel standards and going beyond expectations of your guests.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank threesons_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Suzhou Marriott Hotel, responded to this review, January 19, 2014
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, breakfast, comfortable room and bathroom amenities and meeting offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suzhou Marriott Hotel

Property: Suzhou Marriott Hotel
Address: No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 1,438 Hotels in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Suzhou Marriott Hotel 5*
Number of rooms: 293
Official Description (provided by the hotel):
Experience beautifully elegant stay at Suzhou Marriott Hotel. Featuring sophisticated guest rooms, unrivaled meeting space, business-friendly amenities and outstanding service, this Suzhou hotel's conveniences offer a perfect escape.Located near the new high-tech development zone, and adjacent to the Suzhou Government and Administrative Service Centre, Suzhou Marriott provides easy access to Suzhou International Expo Center and China-Singapore Suzhou Industrial Park. The most striking hotel Suzhou has to offer, guest rooms feature plush bedding, high-speed Internet and full-size desks with ergonomic chairs. Enjoy Asia Bistro and Alto Vino Italian restaurants, indulge in a glass of wine at Pulp Bar, or experience traditional Cantonese cuisine at Man Ho Chinese Restaurants. You can even keep up your workouts in our fitness center, pool or with our in-room exercise packages. A premier business hotel, Suzhou, China, meetings, conferences and tradeshows benefit from 17,000 square feet of flexible space. ... more   less 
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