We live in Shanghai and we went to Kempinski Suzhou with our 9 months son for the week end. The hotel has all amenities you would expect from a five stars hotel but it feels more a local 5 stars hotel than a Kempinski. For example mattresses are hard, chinese style. It is very noisy, television volumes are not ' blocked' so I was woke up twice in the middle of the night by our neighbour's television.
I think staff attitude and attention for details really make the difference in this case. For example: we had drinks at the Season restaurant and I gave lunch to my son, a jar of baby food...well the casher wanted to charge us for a ' child buffet lunch'...which is ridiculous. It is true that she dropped it as soon as we complained but it shouldn't have happened in the first place. Overall staff at the Season restaurant was not well trained, they leave the menu to you as soon as you arrive, they wants you to order in 1 min and then they disappear...Season offers buffet or a laCarte menu, we had a lacarte, since the buffet did not look good and fish seemed ' old', food was average at best. Paulaner our their Chinese restaurant are a better option for dinner.
- Official Description (provided by the hotel):
- Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more less
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