I was a bit hesitant while booking this hotel when I read some of the reviews but still took a chance as being a Platinum Ambassador of this group I did not have a choice either to select another hotel of this group as it had none. But to my surprise, I felt that perhaps they have acted on the reviews to improve or the reviews were a little too harsh. Regarding the English, I was put at ease in the very few minutes by Daphne, the Mexican front end lady. She was so great that on an enquiry of a visit to the three gorges dam site, she brought along Tim, who spoke again very good English and who was excellent in even changing my room at the executive floor to the river side. Tim came to the executive lounge and bridged the communication gap between me and a beautiful dum doll stationed at the lounge. That was felt ok. Lunch was the best in all of Crowne Plazas I had ever in China...good variety and at a price of 68rmb per buffet! Travel services at the hotel is a little high-priced but that is where I happened to meet Mona, another excellent English speaking guide, simple, honest and very friendly girl. Evening buffet was also good where I was well served by OSA, another suave Mexican working there. Seems the hotel has given a good forethought in inducting some international staff there. Last but not the least, I need to mention the services of Luke, the front end staff who went out of the way in retrieving my iPad from my checked out room and took pains to rush to the Yichang East railway station to hand it over to me personally, that was very moving. I felt that I need to visit back to the hotel, partly as a thankful gesture and partly to renew my friendship with all those there who made my just a day's stay there more pleasant and remarkable. With a lovely river front, a wonderful Wanda plaza adjacent and a beautiful bridge nearby you would not ask for more with their lovely concierges going all out to increase the prestige of this wonderful property. Kudos management.....but u could still to better to beat the other Crowne Plazas in China. Best wishes.
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