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9 - 14 of 68 reviews
Reviewed May 27, 2017 via mobile

90 percent of the staff don't speak english at all. typical for a Chinese three star hotel. the rooms are a good size not to big not to small the bed was comfortable the shower had a low pressure issue. fresh vegetables at breakfast only some cherry tomatoes very not professional.
i read the reviews before i picked this hotel. i noticed many writing that the issues they had was because it is a new hotel. well after my stay i can say for sure the issue is not that because the public areas in this hotel are already starting to wear and tear so in my humble opinion there is just one issue with this hotel. bad management.

Stayed: April 2017, traveled on business
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joey_S_Online, Online Sales Executive at Sheraton Harbin Xiangfang Hotel, responded to this reviewResponded May 31, 2017

Dear guest,

Thank you for you feedback regarding your stay at Sheraton Harbin Xiangfang Hotel. We would like to take this opportunity to apologize for any inconvenience our service and facilities may have caused to you. Your comments have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service.
As we would like to respond to you personally, could you please send us your email address and telephone details to the email address of joey.sun@sheraton.com? We look forward to hear from you and to welcome you back in the future. Thank you!

Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2017 via mobile

This is a beautiful new hotel in the North. I have stayed at over a dozen different 5 star hotels in Harbin over the last 15 years and this is the nicest. It is a little out of the way and the wifi is horrible (haven't found a good wifi in Harbin yet). I think one of the things I like most is that they have their own active brewery onsite. I love craft beer and to find a microbrew at a Sheraton in Harbin was unexpected and very good. The people working there didn't know much about the beers, but of the 3 I tried they were all very good and the Wheat was exceptional.

Stayed: March 2017, traveled on business
1  Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joey_S_Online, Online Sales Executive at Sheraton Harbin Xiangfang Hotel, responded to this reviewResponded March 28, 2017

Dear Mark O,

Thank you for choosing Sheraton Harbin Xiangfang Hotel. We are glad to hear that you love here and our craft beer is perfectly fit your taste. Please remember that you are always welcome back to us at anytime for a wonderful stay.

Can't wait you stay with us again.

Sincerely,

Joey Sun

Online Sales Executice, Sheraton Harbin Xiangfang Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2017 via mobile

Stayed only one night in this hotel. This is a very big and nice hotel. The check in and out was very smooth and the staff very friendly and helpful. We had dinner at the hotel, very good with hot pot. The room was big and clean. Next to the hotel you had a Wanda plaza with restaurants and shopping.

Stayed: February 2017, traveled on business
Thank tingman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joey_S_Online, Online Sales Executive at Sheraton Harbin Xiangfang Hotel, responded to this reviewResponded February 23, 2017

Dear tingman1,

Glad to hear you regarding your stay at Sheraton Harbin Xiangfang Hotel! We are delighted to know that our decoration and high-quality service make your stay comfortable and efficient. As well, winter hot pot in Feast is seasonal signature dinner in hotel right now, welcome back to us and feel the passion of Harbin again.

Have a wonderful stay!

Sincerely,

Joey Sun

Online Sales Executive.

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Reviewed February 18, 2017

My husband and my parent visiting Harbin on holiday on January, We choose Sheraton because we had good experience with Sheraton ,we always use Sheraton Hotel.The Hotel is New one in Harbin and very clean , very good service, breakfast is Chinese and Western style.

  • Stayed: January 2017, traveled with family
    • Service
Thank marcopolo2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joey_S_Online, Online Sales Executive at Sheraton Harbin Xiangfang Hotel, responded to this reviewResponded February 19, 2017

Dear marcopolo2017,
Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel.
We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton!
Thank you again, we look forward to welcome you back in the future. Thank you!
Sincerely.

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Reviewed January 2, 2017 via mobile

Grand lobby. Good housekeeping service and prompt porter service. Modern, comfortable and beautifully laid out and room and bathroom. Was a very comfortable stay.

Large and extensive breakfast buffet with Chinese and western options including western style pastries. Had to eat my sausage and egg with chopsticks though as couldn't find a fork and knife.

Stayed: December 2016, traveled with family
Thank Journeyfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joey_S_Online, Online Sales Executive at Sheraton Harbin Xiangfang Hotel, responded to this reviewResponded January 5, 2017

Dear Journeyfamily,
Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel. We are glad to know our high-qualified service and modern decoration style make your stay more memorable.
At the same time, your comments about "couldn't find a fork and knife" have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service.
Thank you again, we look forward to welcoming you back in the future. Thank you!
Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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