I have never been to such a poorly run and foreigner unfriendly hotel as this one. Not a word spoken at check in, apart from 'passport' and not even a proper 'ni hao' greeting. Also they wanted a sizable deposit in Chinese cash and would not accept a western credit card or even my Chinese bank card! This took most of my Chinese cash for the trip (no money exchange there either) and as other nearby hotels were full and I had no Internet access, I had to stick out my 5 nights there. The first room I had smelt badly (from the plumbing), especially in the bathroom. Luckily I was moved on the 2nd night, but not for that reason. The air conditioning controls in both rooms had setting issues and was stuck on 25-6 the whole time. Also my next room's main table lamp didn't work so impossible to see much in the room at night. Daily cleaning consisted of emptying the bins and towel replacement. Cups, glasses and bed sheets were not changed for 4 days and the bathroom cleaning was a quick lick that often left hair behind, especially the first day as the previous guests hair was on the floor, toilet seat and hair dryer!! There is also no tea or coffee in the room (only cups) and no daily paper like some hotels of this calibre. The main reason I stayed was because of the pool, but that has been out of order (along with the gym) since May with no signs of progress and an out of order sign in Chinese!!. On the 2nd morning, I was refused their so so breakfast due to a wedding I wasn't told about which started at 8am. (I was shown a sheet in Chinese after I complained about this saying breakfast was 6.30am-8pm that day, although I almost attended the wedding breakfast). Check out was a shouting match after they wanted to see a receipt for the deposit which I wasn't given. Glad to leave (didn't even bother to ask them for a taxi when I did based on previous poor service) and this hotel doesn't seem to be much renovated as some sites suggest!
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