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“Average experience”
Review of Sofitel Harbin

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Sofitel Harbin
Ranked #2 of 1,138 Hotels in Harbin
Certificate of Excellence
Reviewed August 8, 2014

We stayed at Sofitel Harbin last December. Didn't like the experience. We arrived at midnight with two toddlers. There was no bell desk, or front desk to help us with out luggages when we got off the cab. The lights in the lobby was dimmed owing to the time (very strange) and there was only one person on duty at midnight. So it took 20-30 mins to check in.

We asked for an extra bed when we booked the hotel. However, the room was without the rollaway bed when we checked in. We needed to call the house keeping and waited for another 20mins to get the bed all set up.

The rooms were very stuff and dry, owing to the heat. True, it's cold outside, but the heat was so strong that it was a but difficult to fall asleep. They did provide a humidifier, but didn't help much.

Room is okay by China standards, but below the normal Sofitel standards I would say. Bed is comfy, but the bed sheets are a bit worn down.

Service level was awful at night, but the staff, concierge and bell desks are very good in the day time.

Smoking was allowed around in the lobby. No separation of smoking area versus non-smoking area.

Location - quite far away from he tourist area.

All in all, I think I would stay at Shangrila next time.... If I have a choice.

  • Stayed: December 2013, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Karenchankc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded August 31, 2014

Dear Value Guest:

Greeting from Sofitel Wanda Harbin.

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

General Manager
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 - 157 of 496 reviews

Reviewed July 16, 2014

My first visit to Harbin I of course checked some TA hotel reviews. Didn't have much choice to select the hotel as I was invited to join a large conference happening in two of them. Stayed in the Sofitel and must agree, i was a little worried about the English language but as one of the reviews advises this is not so much the case at this hotel.

Transportation and check in were well organised. The rooms are in good condition and size and this hotel is one of the few respecting my wish "do not disturb" for 3 days in a row as I don't like my stuff to be moved around etc. In other hotels this is not always the case.

A visit to the bar was fun and even the General Manager said hello which in quite some hotels in China is a difficulty to find management interacting with guests. Most I liked the breakfast buffet choice wihch was top! Only downside food wise was the burger patty but then I haven't had a decent one anywhere in China the last two months and this one certainly was among the better attempts. Couldn't try the Japanese restaurant but then that's a good reason to return in winter when this place goes ice city.

Great also is the feature of a shopping mall right next door.

Room Tip: I would try for a high(er) floor room
  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank RolandUO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded August 31, 2014

Dear Value Guest Guest:

Greeting from Sofitel Wanda Harbin.

We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

General Manager
Sofitel Wanda Harbin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Nothing in particular stood out for me. It was like your regular business hotel and as I was there during the non peak season.

The cafe/bar at the lobby level has a view of the street outside. The orange juice was freshly squeezed and was good.

The gym is adequately equipped and its open 24/7 which is ideal for me.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
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Thank Rosalia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded July 8, 2014

Dear Valued Guest,

First of all thank you very much for your feedback.
We are happy that you could fully enjoy our facilities and have appreciated our
Lobby lounge atmosphere whilst trying our freshly prepared beverages.

One more time thank you very much for your feedback and patronage.
We are looking forward to welcome you back soon here in Harbin.

Yours sincerely,

Franck G.P.LOUIS
General Manager
Sofitel Wanda Harbin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

the sofitel hotel with very good location, it s very easy to go and see around the city, good traffic come n go fm airport! Cormfortable room+Good circumstance+very nice boys and girls always ready to help you!! It is a good memory to visit the city with the top class hotel service! almost forget the important point: the food! Unbelivable delicious chinese hand-made noodles----u hv to try it!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Laurencexu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded July 8, 2014

Dear Valued Guest,

Thank you very much for your feedback.
We are happy that you could fully enjoy our facilities and have appreciated our All day Dining restaurant offers that indeed does not only offer western specialities , but also a large choice of chinese specialities from dim sum to freshly prepared Noodles to experience .
One more time thank you very much for your kind feedback and patronage.

We are looking forward to welcome you soon here in Harbin!

Yours sincerely,

Franck G.P.LOUIS
General Manager
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Stayed in late June - early July, 2014. It was during the Harbin International Fair and the hotel was packed. It is obvious, that the staff is not trained well enough for this kind of pressure. Breakfast is a disaster - you hardly can find a clean table, you ask the waiter to clean it up and it takes him ages. Room service is slow as well. Be sure you are well prepared for the business trip, because there are no irons in this so called 5 star hotel. It is far behind its Big Brothers - Sofitel Chengdu and Sofitel Macau. Consider another option in Harbin.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sergey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded July 3, 2014

Dear Valued Guest,

First of all please allow me to thank you very much for your feedback whilst I would like to sincerely apologies for the service shortfall.
As you mentioned indeed your last visit was falling during the Harbin China-Russia trade Fair in highest occupancy level with numerous large groups that were coming to have breakfast more or less at the very same time. We realize that at some stage our restaurant has been challenged with rush time at breakfast, and that at time our ambassadors and part timers were not efficient enough as not fully prepared to such a pressure , with the lack of seats at some stage.
Please rest assured that we are taking very seriously the incident that happened to you and that this is definitely not the kind of service standard Sofitel Harbin wishes to provide our Guests with,therefore reviewing thoroughly our all day dining breakfast flow process and efficiency, as well retraining our Service Standards operating procedures to our Members.

Please do not hesitate to contact me directly through email address quality@sofitel-wanda-harbin.com for the reservation of your next stay here and welcome to process your booking through me to ensure your stay is to your satisfaction.

Once more thank you very much for your feedback and patronage,

Most sincerely yours,

General Manager
Sofitel Wanda Harbin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

Have not stayed in any other hotel in this area as we usually use this one for corporate purposes so cannot compare with any others in this area. Good hotel and has always met my needs anytime I stayed here. Location is good for central Harbin but can be a nightmare if you have to travel in and out of the city everyday during your stay. Mind you, alot of development going on with road network so is much better now than 2 or 3 years ago when I first went.

Nice friendly staff on the reception but have to say the concierges can be a little bit too eager to take your luggage off you when there are people who prefer to cart it themselves. Can feel like intruding on your privacy.

Restaurant is not bad, has a mix of Chinese and Western cuisine but for the same item on the menu, you may not get exactly the same presentation or content of it if you have it more than once in the same week for example. There is always the option of the buffet menu too though. Have not tried the Japanese restaurant opposite the main restaurant but heard it is good.

Rooms are good and comfortable, sometimes felt like A/C didn't work. You need a tool to open the windows by calling reception but if you are high enough up in the building, you may not see alot due to the air pollution (comes and goes, a bit unpredictable).

Overall form my experience I would recommend it. Fine for a weeks stay or thereabouts but you may find yourself getting bored and if you have someone with local lingo or can speak it yourself, it is good to take a walk in the vicinity, there is abig mall next door with shops and restaurants and a few restaurants in the vicinity, it will certainly make it a bit more worthwhile.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J5TPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded July 8, 2014

Dear Valued Guest,

Thank you very much for your feedback.
We are happy that you could fully enjoy our facilities and have appreciated our buffet restaurant as well as our rooms, Location and surounding of the hotel .

One more time thank you very much for your feedback and patronage.
We are looking forward to the pleasure to welcome you back soon here in Harbin.

Yours sincerely,

Franck G.P.LOUIS
General Manager
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

The hotel is a short drive away from the main sights and touristy area, but it is right next to a shopping mall with a supermarket, decent shops and restaurants.

The lobby looks decent but was disappointed by the size of the rooms and bathrooms. Stayed during the start of spring and my room had no air-conditioning but a heating system that can be turned off. Leaving the windows open did not help at all and after complaining twice, the hotel manager was able to help get me a cooler room on another floor and the staff took good care of the move. The staff was also helpful and reliable in providing local information and making arrangements for local transport. Will return for the good service and this is probably still one of the better hotels in the area.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Y880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded July 13, 2014

Dear Valued Guest

Greeting from Sofitel Wanda Harbin!

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

General Manager
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Harbin

Address: No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Location: China > Heilongjiang > Harbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Harbin
#2 Spa Hotel in Harbin
#6 Best Value Hotel in Harbin
Price Range: $105 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Harbin 5*
Number of rooms: 321
Official Description (provided by the hotel):
Ideally located in the heart of the city’s business district, Sofitel Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention and exhibition centre, the hotel is your gateway to the region. Featuring 321 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more. ... more   less 
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Also Known As:
Sofitel Wanda Harbin Hotel Harbin
Accor Wanda Harbin
Harbin Sofitel

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