We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Recent trip to Harbin”
Review of Sofitel Harbin

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sofitel Harbin
Ranked #1 of 1,198 Hotels in Harbin
Certificate of Excellence
Reviewed June 18, 2013

We have stayed in this hotel on many occasions, and can thoroughly recommend it. Our most recent stay was last week, 7 nights - checked out 15/06. We usually stay in a Club suite and find the access to the club lounge useful. We stay in many hotels around the world, and this one is quite special, it feels like an extension of our own home. We find the staff, all of them, very friendly and professional, our every need attended to and every minor problem resolved. In particular the Club Lounge staff and the Consierge department incuding transport and drivers are excellent. We find the service in this particular hotel outstanding.
On the down side, the Hotel is not new and some new decoration could be in order, and although the Hotel has a non smoking policy some of the guests completely ignore this.
We have eaten in all the restaurants at one time or another and again must compliment the quality, selection and service.
We would recommend this Hotel to anyone wishing to stay in Harbin.

Room Tip: Spend the extra and stay on the Club floor...............
See more room tips
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter_Secc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded June 20, 2013

Dear Peter_Secc,

We very much appreciate your comments regarding our hotel and especially Sofitel Club floor. It is always a pleasure to receive positive feedback and to see our guests coming back.

I am also glad to hear that you tried all our restaurants and you enjoyed the experience.

I will share your comments with our team and especially with Club Lounge and Concierge staff. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services.

Regarding our non-smoking policy, we are committed to a public area free of smoke, and we will keep on.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Olivier Revy
General Manger
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (526)
Traveler rating
Traveler type
Time of year
Language
  • More languages

194 - 200 of 526 reviews

Reviewed May 22, 2013

in my view, sofitel should be a very luxury, above all accors hotel group such as pullman, novotel, mercure, etc. i have stayed in quite a number of sofitel hotels before. but for me, this sofitel was just ordinary. I preferred to stay in this hotel because i subscribed to the accor hotel membership.

the room was ordinary.
the breakfast was also ordinary.
the staff was okay and friendly. i have no problem with check-in and check-out process. quite prompt. the laundry service also excellent. i appreciate it.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fMY13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded May 28, 2013

Dear kaMeO_13,

Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations in being just "ordinary".

However I'll also share with my team the positive comments on the overall staff attitude, Front Desk and Laundry.

As your feedback is very important to us, please rest assured that we are taking the appropriate measures.

We appreciate your sharing your concerns and I'll be pleased to meet on your next visit.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

It is a real 5-star hotel in Harbin, the "Norse" hub city of China sits closely to the Russian part of Siberia.

It must have some good reason for Accor to run a 5-star hotel in this city, which is relatively rural in China mainland.

It is a really good hotel, though.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tardis2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded May 12, 2013

Dear Tardis2005,

We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback.

Harbin is a very interesting cultural city. Also quite a numbers of multinational companies are implemented here.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Olivier REVY
General Manager
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

Note...my review is about the French (western) restaurant that is located at Sofitel Wanda.

Elements Restaurant is an oasis for western food lovers. In Harbin there are not many options for real western food. There are some places, mostly Russian cuisine, but if you look for a baguette, some ham, mortadella, cheeses (camembert, parmesan, chevre), real western side dishes and all that sort of stuff, almost there's nowhere to go to, but, luckily and fortunately, we have the Elements.

The buffet is very varied...western food, chinese food, japanese food, seafood, desserts, cheeses and so on...me and my friends go there very often and we always have a very good time! They also have good wines at a reasonable price.

Service is excellent! Staff are efficient, friendly and courteous. Manager Zha (sorry if I spell it wrong), chef Ricardo, everyone, they are always prompt to help you and make your lunch or dinner very agreeable.

I do recommend Elements Restaurant. A very classy restaurant in Harbin.

  • Stayed: February 2013, traveled with friends
    • Value
    • Cleanliness
    • Service
3  Thank TrekkingGuy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded April 18, 2013

Dear BRZguy,

We very much appreciate your comments regarding "Elements" restaurant at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback.

I will share your comments with our team and especially with Amy (Zha) and Chef Ricardo. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Olivier Revy
General Manger
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

I stayed there for a business trip with some other work colleagues.
Staff is very helpful and gentle, they were always asking my feedback regarding my stay at the hotel.
The interior of the hotel is very beautiful and sophisticated.
I tested the international and Chinese restaurant over there and liked it.
The hotel is located near a shopping mall/groceries and this is very convenient.
The fitness center is really good and they have a swimming pool, remember to bring your swimming cap otherwise you can´t swim.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank HRNNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_GM, General Manager at Sofitel Harbin, responded to this reviewResponded April 11, 2013

Dear HRNNY,

We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive and constructive feedback.

It is true that the swimming cap is needed as per Harbin Sports Bureau regulations for Hygiene purpose.

Also and as you mentioned, our Wanda Plaza Shopping Mall is indeed very convenient in having many restaurants, shops (Watson's, Apple store, bread shop, Sony shop etc.....)

I will share your comments with our team. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Olivier Revy
General Manger
Sofitel Wanda Harbin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

First of all the location couldn't be worse. Considering you're visiting during city in Ice Festival time, it takes about an hour to ride to the city center with all the traffic. Finding a cab from city center back to the hotel is like mission impossible!

They messed up our booking where the only 2 things we wanted were away from the elevators and 2 single beds. Instead they first said we need to wait 3 hours for the room (which was a double room), then as we argued, they magically find another available double room which was next to the elevator. Arguing a bit more finally gave us a double bedroom away from elevators. Even tho we wanted 2 single beds. Usually in these kind of hotels, if they make a mistake they try to compensate it, but instead the front desk guys are very vain and not helpful. Check-in took about an hour and lots of arguments...

Last year I've stayed in Shangri-la, even tho the service is almost the same, rooms are better and the location is much better.

There's a useless mall next door, where you won't be able to find anything.
I'd suggest you to book your room with breakfast as there's almost nothing within walking distance, and you don't want to walk in that cold weather.

Although I must admit, the concierge was super helpful, but the mess at the check-in, non-smoking room smelling like an ashtray, worn out decor and bad location just makes you never wanna come back to this hotel.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas-Girard, Manager at Sofitel Harbin, responded to this reviewResponded February 26, 2013

Dear aonal;
Sincere apology for your last experience at Sofitel Wanda Harbin!
Your comment is very important for us. We have started the investigation on your comment today. Would you mind if you can send me your stay information (check in, check out, room number), so that we may be able to address into more detail!
At Sofitel, we strive very heard to consistently deliver superior guest experience. Situation like this is not accepetable. Please rest assured that we are taking actions to prevent future happening!
We hope you would give us another chance to better you in the future!

Best Regards
Sun He, Quality and Service Manager, sunhe@sofitel-wanda-harbin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Not easy to get off from the tourist coach as the parking place and you ahve to get off from far away from the gate of hotel is too small!
the lobby of hte hotel is spacious but not bright
Brekfast is good but not much selections
the room is good and the quality of sleeping is good
th voucher is plentiful
the lift is slower and it is not easy to go up and down!

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kisscn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas-Girard, Manager at Sofitel Harbin, responded to this reviewResponded February 26, 2013

Bonjour kisscn;
Thank you very much for your comment. I am sorry the your experience did not meet your expectation, sincere apology!
Regarding the Parking concern, we do open to the Tourist Coach, regardless of busy hour with packing car park;
The lobby brightness has been strengthened, as few other guest also comment as you do;
The elevator will be upgarded this year;
I hope, if given another chance to serve you, we will present you a better Sofitel!

Best Regards
Sun HE, Quality and Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Harbin hotels
4.4 mi away
Shangri-La Hotel Harbin
Shangri-La Hotel Harbin
#3 of 1,198 in Harbin
913 reviews
3.4 mi away
Holiday Inn City Centre Harbin
9.3 mi away
Aoluguya Hotel
Aoluguya Hotel
#2 of 1,198 in Harbin
109 reviews
Show Prices
Show Prices
Show Prices
8.3 mi away
Kempinski Hotel Harbin
Kempinski Hotel Harbin
#6 of 1,198 in Harbin
92 reviews
4.2 mi away
Sheraton Harbin Xiangfang Hotel
3.5 mi away
Ibis Harbin Sophia Church Hotel
Show Prices
Show Prices
Show Prices

Been to Sofitel Harbin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Harbin

Address: No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Location: China > Heilongjiang > Harbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Harbin
#1 Spa Hotel in Harbin
#2 Best Value Hotel in Harbin
Price Range: $108 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Harbin 5*
Number of rooms: 321
Official Description (provided by the hotel):
Ideally located in the heart of the city’s business district, Sofitel Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention and exhibition centre, the hotel is your gateway to the region. Featuring 321 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Accorhotels.com, Expedia, Agoda, Orbitz, Travelocity, Priceline, Hotwire and HotelQuickly so you can book your Sofitel Harbin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Wanda Harbin Hotel Harbin
Accor Wanda Harbin
Harbin Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing