- Free Wifi
The hotel was booked by my company as I had to go to Harbin for some official work. Sofitel also gave a good discount to me as my vendor(Harbin turbine company) asked them. The room was good and spacious. food was good and delicious. The best part is their hospitality and prompt response to the complaints and needed.
A nice swimming pool with a very nice SPA. However swimming pool was closed for renovation during my stay buy overall hotel was very good. well connected to city and not far off from airport. It was adjacent to WANDA mall so shopping freaks can roam around and find their stuff too.
Greeting from Sofitel Harbin.
We very much appreciate your comments regarding your stay at the Sofitel Harbin.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Guest Experience Manager
I spent two months in theSofitel Wanda-Harbin (6-20010 to 8-2010) and found the staff to be great. They, and the manager, made every effort to make my stay pleasant. Very helpful and accomodating. The restaurants were also very good. I wouldn't hesitate to go back or recommend the hotel.
This hotel located in the business area of Harbin is a good alternative the Shangri-la.
Before Sofitel (previously Singapore Hotel) opened, there was really only one 5 star international hotel in Harbin, Shangri-La, where they charged very high prices.
Although Sofitel is not as good as Shangri-la, but it is more than acceptable.
I'm your average business traveller who values cleanliness, quietness and efficiency above all else. This hotel ticks all the boxes.
Sure it might lack the Michelin grade restaurant or the boutique spa, but this is a hotel, not a resort and it gets the job done well. I think over time, it will also improve towards Shangri-la level.
Unlike the one-time contributors who have nothing but praise for this hotel, I would rate it as a decidedly average experience and echo many of the observations that reviewer BB_in_Beijing wrote. I stayed here three times in the last year, and each time I've arrived I've thought to myself, 'wow, this looks really swish' - only to then be stood waiting for 20 minutes or more trying to get checked in. Sometimes rooms have not been made up, other times the front desk are simply inefficient. Last time I visited, they couldn't work their photocopiers. Check-out is faster - only five minutes last time - but still not efficient.
On the more positive side, the rooms are well-appointed and generally quite comfortably furnished and equipped. The addition of a humidifier in the room is a nice touch, though perhaps not everyone would know what to do with it. However, there do seem to be problems in controlling the heat in the rooms. On two visits, my rooms were so hot that I had to wedge the windows open (the wind kept blowing them shut) - not ideal in winter when it's below freezing outside. By the way, do be careful in winter walking over to the shopping mall - they don't bother gritting the roadway (even under the entrance canopy). In addition, the rooms here can suffer from a lingering cigarette smell around the headboard/pillows even though you may be on a 'non-smoking floor'. There has never been a turn-down service offered, though someone has come in to close the curtains every time, and I've never received a fruit-plate or newspaper or confectionary or any such 'complimentary comforters' that appear part and parcel of my stays in other Sofitels.
The pool and sauna area are very nicely done and the latter is quite big by hotel standards. I've only used the 'Elements' restaurant for breakfast but wasn't impressed by the choice and quite shocked that some of the hot food was put out and left to go cold. There really is nothing quite so disappointing as having waited for your toast to come off the roller, buttered it and dolloped on a generous portion of baked beans only to bite into them and find them stone cold. Whilst the staff might bring you a basket of cold pastries and cold croissants to your table, don't expect much attention other than the bizarrely over-zealous plate-clearing. English spoken? Not much. The trial by ordeal of trying to get an espresso is the most exasperating way to start any day - look out for the European supervisors, I think they are there to translate.
All in all, it's a nice hotel that suffers from really poor service and because of that I wouldn't recommend it. Of the hotels I've stayed in in China, this is the only one that I've written to to complain about the service - and it took me a few messages before they responded. In the end, I had to use Chinese to get any attention. On each visit, they have failed to acknowledge my personal A Club membership and during the Ice Festival they unilaterally suspended their corporate agreement with my company - obviously the 500+ business bookings a year don't count for much compared to the one-off tourist stays at full rack-rate. Perhaps the tourists get good service but I don't feel I have. The Shangri-la was better, in my opinion, but I have not been there for a couple of years.