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Reviewed July 11, 2017

Located at the south of Songhua River is within a short drive to various Harbin attraction in the middle of of Songhua River - Harbin Ice & Snow World, Sun Island Park, Siberian Tiger Park, just to name a few

  • Stayed: December 2016, traveled on business
    • Location
    • Rooms
    • Service
Thank Cheng Soon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this reviewResponded July 19, 2017

Dear PenangMY, Thank you for staying with us at Shangri-La Hotel, Harbin. We are delighted to know that you had enjoyed your stay with us. We look forward to welcoming you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

Quality & trusted brand hotel -
Lobby concept was great but the results were horrible (not quality of shangrila)
Room was OK, the mattress was a bit too soft
Location was in the new area (clean), but a bit far from food and shopping

Room Tip: like the quiet atmosphere
  • Stayed: June 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank G5340ICtiml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this reviewResponded July 19, 2017

Dear G5340ICtiml, Thank you very much for choosing Shangri-La Hotel, Harbin.We have taken your comments, and will make effort for improvement. We do look forward to being of service to you again in the near future.

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Reviewed July 6, 2017 via mobile

Property n rooms are a little rundown.
Service is not on par with other Shangrila's and waitress does not even understand simple English for example room numbers. Coffee machine in breakfast area was down for two days in a row, the coffee cup I left on the machine the previous day was still sitting there the next, apparently due to an insufficient supply of the bean bag. Have to get mine from the machine behind the bar counter. The butter, magazine and honey served are stale n tasted weird. Disappointed.

Stayed: July 2017, traveled on business
Thank lumcsyahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this reviewResponded July 12, 2017

Dear lumcsyahoo, Thank you very much for choosing Shangri-La Hotel, Harbin. I am disappointed to hear that you experienced an unpleasant service at Coffee Garden. We will investigate the issue immediately and ensure this type of incident will not happen again. I hope that you will choose to stay with us again so that we can deliver hospitality that is beyond your expectation and make up for this regrettable incident.

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Reviewed June 30, 2017 via mobile

This hotel was decent for a provincial Chinese city. It was clean, had wifi, was conveniently located and the staff were very friendly and helpful.

The downsides is that it still allows smoking and the executive lounge floor is a smoking floor. I didn't specify a non-smoking room and the first night I thought I was sleeping in a chimney. I am not especially sensitive to smoking but the smell was overpowering and woke me up several times during the night. Also the western food options here are meh so you're better off sticking with Chinese food.

Stayed: April 2017, traveled on business
1  Thank Sheetsofrage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this reviewResponded July 10, 2017

Dear Sheetsofrage, Thank you very much for choosing Shangri-La Hotel, Harbin.We have taken your comments and informed related departments for improvement. We do look forward to being of service to you again in the near future.

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Reviewed May 31, 2017

This hotel was really comfortable and friendly. I really liked the lounge/lobby area. There are two excellent restaurants on site. The main restaurant is really classy, with superb presentation of food and local culture. I recommend this hotel for anybody including business people and families. I look forward to returning here soon on my business travels. The hotel is situated along the river walk, which is highly recommended.

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jrwshngtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this reviewResponded June 4, 2017

Dear jrwshngtn, Thank you so much for staying with us in the Shangri-La Hotel, Harbin. We are delighted to know that you had enjoyed your stay with us. Your comment will motivate our staff to contribute more passion in service. We look forward to welcoming you again in the near future.

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