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“Get with it, Corporate”

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Shangri-La Hotel Harbin
Ranked #3 of 1,144 Hotels in Harbin
Certificate of Excellence
Reviewed January 23, 2013

I stay in alot of Shangri-La hotels, and I must say that I experienced some of the nicest service ever in this hotel. The young ladies from Guest services make the impossible happen on a routine basis. English speaking ski instructor at Yabuli? No problem. English speaking swimming coach for your kid? Done. Private car now? Ready when you are. The rest of the staff is friendly, warm, welcoming and gracious. The elevator dude is a riot.
Cars are 200RMB per hour with a 3 hour minimum, but to go to Yabuli they double the price for some insane reason, so for a 10 hour day, in excess of $500. Outrageous. I belong to Golden Circle, so when I check into a Shangri-La I usually get a note from the manager welcoming me. No note at this hotel, so I never complained to the manager, if there is one. You can hire taxis for 70 RMB an hour, but you are on your own, so good luck with that. Taxi drivers smoke cigarettes while you are in the cab. Do not attempt to compete with Chinese people for the attention of a cab driver. You can try bribes and Yankee aggression: you will lose every time. This becomes a very high-yield topic when the temperature drops below -20C. One very smart reviewer recommends taking a hotel car to the Ice Festival. You would be out of your mind not to.
Breakfast is pretty good. The venue has seen better days. Dinner gets a marginal pass, but if you don't feel like going out in the freezing night, you are more or less stuck. The support staff are unbelievably nice. There are 2 local places within walking distance, even in the cold, on Shanghai Street. The first is a "zhou" (rice porridge) place with OK food, beer and good wine; no english. The second (Eastern Dumpling at 9-10 Shanghai Street) has very good dumplings and pot-stickers with many other excellent dishes, and beer; an english menu is available. I love that place, and so do the locals. Very reasonable with a clean, contemporary interior.
The cocktail lounge upholstery has cigarette burns. Service is pleasent but slow. The lounge act consists of two baked out teenagers with a guitar. Check out the ice bar and hot pot ice house restaurant and make your own decision.
I stayed in the Horizon Club. The view is over the Songhua River, and you will probably not do any better in Harbin. In the winter you overlook the Ice Festival in the distance and it is very pretty.
I've seen nicer bathrooms in Motel 6. An undersized, dingy porcelain bathtub had a plastic shower curtain. In the room, recessed lighting fixtures popped out of the cieling. Cheesy plastic flower arrangements sat on a wooden desk with big gouges taken out. Three hundred bucks a night for a tiny room in a section of Harbin that is largely abandoned commercial buildings.
Take home: service as good or better than any Shangri-La, right up there with Bangkok or my personal favorite, Chengdu, and that takes some serious effort. The hotel building needs an extensive renovation. Get with it, Corporate. You certainly are not bashful about charging.

Room Tip: Rooms overlooking the Songhua River have a nicer view. Horizon Club in this hotel is probably not w...
  • Stayed: January 2013, traveled with friends
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1  Thank bobdaytona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 14, 2013

The hotel was not bad as such, but it was definitely not up to the usual quality of Shangri-La hotels, despite being the usual Shangri-La price. The common areas were all very nice and clean and glitzy with the signature Shangri-La scent but the standard of the rooms left a lot to be desired.

The first room we were given had a strong smell of mould or mildew or cigarettes or something so I asked to be moved to a better one. That was a bit of a trial but in the end we got moved to a different one. It was better but still not great. The rooms are very, very small and the furniture a bit old. If it was a different hotel chain I would have been fine with them, but being Shangri-La my expectations were much higher. The beds were quite hard (as often in China) so I didn't sleep very comfortably. The tea and coffee in the room were just crappy tea bags and instant coffee so that was a bit disappointing too. Both rooms were supposedly on non-smoking floors but there were ashtrays all throughout the corridors which was a bit gross.

The only food we had at the hotel was the breakfast and it was pretty good. Lots to choose from and everything I had was pretty good.

The gym was surprisingly big and well equipped and the pool was nice too.

Apart from the gentleman that dealt with our room complaint the first night, all the other staff were quite good.

Room Tip: River view rooms are better as at least they have a nice view to distract from the tiny room.
  • Stayed: January 2013, traveled with friends
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Thank Foxytoxin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

The simplest standards were not observed. The staff was not fluent in English and really reckless. The dishes were prepared carelessly and the advertised western food simply not authentic. The buffet was never refilled and once I was almost missed out. In a expensive five star hotel like this I would have definitely expected more.

  • Stayed: December 2012, traveled with family
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1  Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

After reading other reviews on TripAdvisor, I booked a Horizon Club room but found it over-priced for a Harbin hotel as the room was quite small.

However, the hotel lives up to the Shangri-La standards - good service, comfortable beds and the room had all the fittings of an above average hotel, including a bath tub, L'Occitane toiletries and fresh fruit.

I did find the room too warm for winter and it would have been good if the thermostat could be adjusted to a cooler temperature to make it more comfortable when piling on the winter wear.

Breakfast buffet was good but not impressive compared to other Shangri-La hotels around the world.

We were hoping to try some Russian food, which Harbin is famous for, from the room service (as we were too tired to venture out for dinner in the -30 degree Celsius cold) but were disappointed to find that there was only one Russian dish on the menu.

Overall, it was a comfortable stay but could have been better.

  • Stayed: December 2012, traveled with friends
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Thank SingaporeSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

Next to the river so guess better book to that side a room...staff very helpful..hotel overall good but not super luxury as already not the newest one anymore

gym very good with a lot of equipment pool ok but with no real atmosphere there

  • Stayed: October 2012, traveled on business
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1  Thank bumsii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

On a recent Business trip to Harbin, HLJ CHINA i had the great opportunity to stay at the Shangri-la Hotel and experience the warmth of the very hospitable staff at the hotel. I stayed on the excutive level which is worth the upgrade and extra attention and care. The room was very comfortable and well appointed. The language skills of the staff excellent and the smile even better.... I will always use this hotle in HARBIN to ensure a productive and pleasurable business trip to the NE of China. My persoanl thanks to the staff and the management for such a great experience.

  • Stayed: November 2012, traveled on business
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1  Thank globalnomadMontbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

This is a very well run and attractive hotel right on the river in Harbin. Staff are very hepful and friendly. Rooms are exceptionally comfortable and well appointed, but beware the heating; the thermostat seemed unable to get the temperature below 25 degrees which was way too hot. I had to sleep with the window open, but traffic noise was not an issue. The breakfast buffet was outstanding and service very attentive. Internet access is free and business facilties in this hotel are excellent. Overall, with the exception of the hot room, this is a terrific hotel; would certainly stay again when I am next in Harbin.

  • Stayed: October 2012, traveled on business
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1  Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Location: China > Heilongjiang > Harbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Harbin
#9 Best Value Hotel in Harbin
Price Range: $127 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
Official Description (provided by the hotel):
A best business hotel in Harbin. It boasts a picturesque window view of the Songhua River. It is a 15-minute drive from an over-a-century Central Street featuring the Continental architecture, and from the Sun Island rated as a National 5-A Tourist Attraction. It is a 45-munite ride from the city’s international airport and 20 minutes from the railway station.The Hotel has 404 rooms with a spectacular view out of the river-facing windows, especially in icy and snowy winters. The rooms are finely decorated and fully equipped with free broadband internet access. The rooms are extremely clean and well maintained. The Hotel is well-known for its market-leading cuisines in its Chinese and Western restaurants. The Chinese restaurant serves Cantonese and local foods. The Coffee Garden caters international buffets, à la cart foods and beverages. In-room dining runs 24 hours. A vegetarian menu is available in all the outlets. Singing is performed in the Lobby Lounge every night. The hotel is really proud of its unparalleled catering services as well as its excellent banquet and conference facilities in the city. The hotel has a health and fitness centre, a business centre and a sundry shop. It also provides services like massage, air ticketing, laundry and limousine transport and parking. A waterfront park which stretches about 2-km is a few steps from the hotel. There you can enjoy a pleasant walk as well as a morning workout. An internationally acclaimed brand, professional service and hospitality philosophy will be an assurance of a high-end business traveler. ... more   less 
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin

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