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Mandarin Oriental, Sanya
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Reviews (1,169)
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All reviewssunset barmo sanyayi yangcoral baybuggy servicenoodle barchinese restaurantpavilion restaurantplunge pooloysterssouth china sealong weekendnoodlespalm treeskids clubocean view roomresort is beautiful
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366 - 371 of 1,169 reviews
Reviewed May 11, 2009

We visited the resort in Easter 2009. It is a beautiful facility but it was clear that operationally it was not fully there. I was disappointed that several restaurants, shops, and entertainment facilities were not opened yet. The local staff are still getting up to speed and while very well intentioned, still need alot of practice. It was apparent that the management staff had their hands full...they were constantly running around trying to make sure everything was served, cooked, delivered, etc... it looked to me like MO had underestimated the amount of trainer staff they would have to import. I found the beach to be a disappointment and thought that the website for the resort was not honest in the photo depiction which shows couples strolling along the beach.... this is not that kind of beach.

Overall, I given what I paid (full price) I felt like I had a lackluster experience. A five star resort needs to be held to a high standard for this and ultimately I felt that I was paying for the privilege of being practice for the staff. Moreover, the fact that several of the restaurants were not open really angered me as this was not advertised ANYWHERE. I was sick of the Pavillion and their food within one day, but there were not many other choices.

MO Sanya has beautiful facilities, but I would advise anyone to avoid it for at least a year until they get up to speed.

Stayed: April 2009, traveled as a couple
Thank dilzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2009

We stayed at the MO in Sanya for 1 week end of April. We had an Ocean View Suite which is simply stunning and great for a family with 2 kids, you still have lots of space.

The positive sides :
- the resort is fantastic, it has many pools (I can't even remember how many !) and the vegetation is beautiful.
- our room was exceptional, very confortable, excellent seaview, quiet and very well appointed.
- the Spa is really nice and we had a few treatments there, they all were excellent.
- the Kids Club is spacious, airy and very clean (well it's brand new). It's still not completly finished but even though, it was really good and the ladies working there were friendly with the kids.
- it's very kids-friendly but if you want to relax and have some peace, you can easily do so as the resort is very big (but we never felt we had to walk too much).

The "negative" sides :
- the service is not so good. It really depends on who you deal with. The main problem is the language. Also at many occasions we noticed that Chinese guests were receiving attention first... that was quite annoying at the end.
- not all restaurants are open yet (the seafood restaurant is still closed), same for some of the facilities (tennis courts not operational).
- the food was excellent in the chinese restaurant but other than that, it was really disappointing and soooo expensive, that is really not a good deal.
(so we had dinner at The Banyan Tree a few nights, at the Thai restaurant that is really excellent. It's a 10 mn ride with a taxi).
- the beach is very rocky.

Another piece of advice : don't take the hotel transportation from the hotel, it's 7 times more expensive than a metered taxi (and there are plenty of them).

  • Stayed: April 2009, traveled with family
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1  Thank Hong_Kong_Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2009

A friend and I stayed at the MO during the Hong Kong Labour Day long weekend. Like the previous post mentioned, this is a great resort if you want to get away from the masses of people and hotels that can be found in the Yalong Bay area. This property is secluded, and beautiful - we never left the property except for one dinner at the Banyan Tree (just to check out the competition - and we came back very happy that we chose the MO over BY).

The taxi ride from the airport is approximately 30min, and costs 60RMB. This hotel is located near the city centre, so if you want to do some exploring in the city, its really easy to do so (whereas the hotels in Yalong Bay, this means a 30-40min taxi ride).

We had lunch at the Chinese restaurant (food was OK; don't order dim sum); dinner bbq buffet at Pavilion which was quite nice, and also tried out the Wave restaurant, which offers thin crust pizzas, past, burgers, etc. The pizza was great.

The resort is very family friendly. There are 3 outdoor pools (one has 3 waterslides!). Most guests were from Hong Kong, Korea and Europe.

Poolside staff still need some training/practice though. But its evident that they do try (just as other reviewers have noted). For example, when we ordered some fries, and I requested mayonaise, I got milk delievered instead! They got it figured out in the end though.

I have stayed at the Crowne Plaza, Marriott, Hilton and Ritz Carlton on previous trips to Sanya, and would choose to stay at the MO over these other properties again.

  • Stayed: May 2009, traveled with friends
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Thank dkstar5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2009

We visited the MO over the Easter weekend. The MO is away from Yalong bay where one hotel after another lines the beach. It is in a secluded bay and away from the masses which is what we liked about it. However, the beach is a lot smaller than the long strip of sandy beach at Yalong Bay. We spent most of our time by the pool and it did not matter to us so much.

Our experience at MO was not dissimilar to Hong Kong Kara and Ms Hermes. Our check-in experience left us frustrated and restless. On top of that the spa receptionist did not properly take our bookings leaving us without bookings for the 2 out of the 3 days we were there. All the above said, we think these are teething problems any new resort is facing and it is worth giving the MO a chance. The management certainly took our complaints and disappointments about the spa very seriously and made up for it by assisting us with making an alternative booking at the nearby Banyan Tree spa, arranged for transportation there and back. That meant that we would miss our dinner but on our request, the resort arranged for our food order to be made and served it to us when we returned to the MO around 10.30pm after the kitchen had shut. Although we were upset with the mix up at the spa, but seeing the MO's efforts in trying to make up for it, it left a positive impression on us. It was also worth noting that the number of MO reception staff had also increased substantially on the check-out date and our check out was done in 5 mins.

The resort has 3 large pools, one catering for family with kids and another where children are not allowed. The standard of the restaurants and the F&B staff are very commendable. The chinese restaurant in particular has excellent food. Their F&B staff have clearly been very well trained as they were able to offer the little things which are often lacking in the service in Chinese hotels. For example, when we remarked to one of their indian wait staff that the indian dosai was on the oily side, he said that the item had probably been sitting on the buffet table for too long and he promptly went and got the indian chef to make us fresh ones. These are the little things which matter and go along way in making every guest feel special.

Lastly, we used the spa extensively during our 4 day stay and were very impressed with the ambience, infrastructure and therapists. They have 5 balinese therapists along side 5 Chinese therapists who spent the last 18 months in training at the MO Sanya with an MO spa trainer. We had the chance to test out the spa at the Banyan Tree but found that it was a few notches below the MO spa in terms of the ambience and technical standards of the therapists. The MO just needs to work on training the spa reception staff in taking reservations.

The resort is very pretty and the architects have done a great job with the landscaping. We will definitely go back but will probably wait a few more months to let them work through the teething problems.

  • Stayed: April 2009, traveled as a couple
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Thank LuxuryNomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2009

My experiences at MO Sanya were pretty much similar to the other 2 posts. Slow service and late check in at 3:30pm. However, I must say that the staffs there were very friendly though I believe that they still need time to improve their efficiency. Overall we had a very nice and pleasant stay there and liked the Mo environment a lot (with high privacy and activities like cooking classes, kung fu & tea ceremony sessions). We would still consider MO should we visit Sanya again next time.

  • Stayed: April 2009, traveled with family
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Thank Ms_Hermes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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