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“Great hospitality” 5 of 5 bubbles
Review of Mandarin Oriental, Sanya

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Mandarin Oriental, Sanya
Ranked #2 of 1,326 Hotels in Sanya
Certificate of Excellence
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hospitality”
5 of 5 bubbles Reviewed April 26, 2014

My husband and I were amazed at the excellent hospitality we received during our 4-day stay at the hotel. The duty manager (Derek) can speak Cantonese, which was a great surprise and relief to us, and provided us with superb service. I spent a wonderful evening at the seaside restaurant called 'Fresh' recommended by him and was given a complimentary birthday cake! It is a great place for a getaway and relaxation from the hustle and bustle of the city! Will definitely visit the hotel again and may try the villa next time!

Tammy

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wu_tammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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874 reviews from our community

Traveler rating
    618
    211
    35
    7
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

Was there during Easter holiday but the hotel didn't seem too packed. The resort is huge and service is really good, most of the staff can speak English. There are 2 pools and one of them was huge with a water slide! They is a small beach area away from the pool (it was like in the middle of the resort), the water is clear but it is very rocky so we never swam there. We stayed at the Ocean Pavillion and we loved it. They do have a turndown service around 6-7pm so bascially your room get cleaned 2x a day. MO is located at the corner of the island so there is basically nothing around walking distance. If you don't want to eat within the resort, you can take a cab out to other places outside. It cost slightly more than regular cabs but it was still cheap. One way out will cost you around USD3 so it was pretty worth it as the food at the resort is pretty pricey. The cabbies will always try to convince you to use them for 1 day trip or try to change your destination of where you were going but just stick with your own choice!! One of them actually told us that if we would need to call him back to pick us up, hotel requires them to charge RMB50 (around USD6-7) per way. Not sure if that was true but it was pretty easy for us to get a cab back so you probably won't need to do that. There is also a shuttle which runs from 2-5pm hourly to take you out to the duty free or one of the malls close by. Oo we have also taken the cooking class and learned how to make clams which was free. Overall, we had a great time at resort, would recommend to family or couple!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jchau911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 11, 2014 via mobile

Thr service was fabulous, especially the spa. But the buggy car service was too slow, normally we had to wait for 5 min minimum. Maybe we can see some improve in the buggy car service in our next stay. Overall, it's a remarkable hotel, you will never regret your choice.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Terryli0429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 10, 2014

I went there with a friend for a long weekend, but after these 3 days of total relaxing, we both felt like we had at least 2 weeks holidays. There were a lot of families with kids, but the area is so well designed, that you will always find a quite place. The breakfast buffet is excelent, the Saturday Barbeque was great (with made by order ice cream). We had an Ocean view room with perfect Ocean View specially during sun set. All the staff is very friendly and helpfull, everyone from gardener, ayi to reception staff will greet you with a smile. But you never have the feeling that it is artificial or just well trained. They are well trained of course, but in a very natural, polite and dezent way. It started already with the booking as we came by night flight with arrival early next morning. It was the first time that I didn't have to explain which day we will arrive. We booked an airport pick up and the reconfirmation already clearly stated the correct arrival date without any possiblility for misunderstanding. And from that moment on, everything was just perfect! The Staff at the pool will always take care that you have enough water and that no longer used loungers are cleared and with fresh Towels. Fruits are available for free at the main pool. I can go on with many small details that made our stay just great. We will go there again, for sure!

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kscinsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

Over the last 12 months we have stayed three times and we want to return ! The grounds and facilities ensure that it is really a very quiet relaxed environment. The management team are very visible and approachable without intruding. Despite what is going on outside the hotel remains a haven, with beautiful pools and views. My family, wife and four children (15,13 and twins of 8) have some very happy memories of this place.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MCDGZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

-Excellent facilities (beach could be better but there are so many pools that it doesn't matter)
- Great service
- Amazing food
- Affordable compared to other Mandarin Oriental Hotel

Overall a great, relaxing experience that I would recommend to anyone.

Room Tip: Ocean view room are beautiful, terrace rooms are less private. For complete privacy, rent a villa.
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexandra3642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

I stayed 3 nights in a 2 bedroom villa. The villa had incredible views of the South China Sea , and it was very well appointed with every imaginable amenity.
The service of the hotel staff is beyond 5 star from the start to the end. They gave excellent service without being intrusive.They welcomed us with flowers and balloons for my kids, they made us feel very special. I would like to especially thank Maksym and Minnie, they made our stay unforgettable.
The restaurants in the hotel are excellent as is in room dining . We had an excellent sunset dinner in Fresh, the food and the views were beyond description . The breakfast buffet was excellent with great variety and quality .
The hotel grounds are huge and beautifully appointed . I stayed in other luxury hotels in Sanya , however, this hotel is the best by far and I would recommend the Mandarin without hesitation.
Finally special thanks to the general manger Paul Jackson who made sure that our stay was exceptional.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank H_alnamleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Sanya

Property: Mandarin Oriental, Sanya
Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Hedong
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sanya
#1 Family Hotel in Sanya
#1 Romantic Hotel in Sanya
#2 On the Beach Hotel in Sanya
#2 Luxury Hotel in Sanya
#2 Spa Hotel in Sanya
#49 Best Value Hotel in Sanya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
Official Description (provided by the hotel):
Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more   less 
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hainan

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