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“overated”

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Hilton Sanya Yalong Bay Resort & Spa
Ranked #16 of 1,347 Hotels in Sanya
Certificate of Excellence
Guangzhou, China
Level 6 Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“overated”
Reviewed December 12, 2011

It was my first experience with Hilton but it wasn’t as good as I’d expected.
Location: it’s about 40 min by taxi from the airport (RMB 90+/- by metre taxi); there’s a small leisure centre about 1-2km away, with supermarkets, shops and restaurants;
Room: it looks a bit dated compared with the other one we stayed at on this trip (Renaissance), but the room itself was good – comfy, spacious, clean, as you’d expect from a 5 star hotel;
Facilities: good set-up overall, with nice pool, garden and beach to relax by; the gym is good!
Food: this is why I rated it down – the buffet breakfast was just okay, but the buffet lunch was disappointing – very few options; another try with this hotel’s food was with the banquet we had for our business conference and it was again not what you’d expect from a 5 star hotel.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shuang Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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manchester
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 25, 2011

We stayed here for one week, the hotel is very clean, modern and has excellent facilities. I would definitely recommend staying here. The spa and food is great too!!!!

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bernarella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkAncrum, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, November 26, 2011
Dear Bernarella
Great to hear you enjoyed your week with us and thank you so much for your recommendations

We believe it is a great product in a beautiful setting and we are glad that you though so as well
Thank you again
Best regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
china
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2011

I've been here twice, once in November in 2008 and September in 2011. The first time was really great because it was sunny and not many people were around. The place felt luxurious and festive. Everything was very comfortable. The beach here is a private stretch right next to other hotels like Marriot and the Ritz. Hilton is better in my opinion, less formal and business-like. The pool is gorgeous. But Yalong Bay doesn't have much fun to offer other than the in-resort amenities. It's not a good place to snorkel nor surf...etc. But if you what you want is just relaxation for a couple days to hide away from work. This is the place.

The breakfast options are great and the hotel rooms are really nice too.

The rooms are very well appointed and are equipped with such nice tubs/whirlpools, and the bedding is SO comfortable we didn't want to get up.

There's one thing I really dislike about Yalong bay now or Chinese management. The first time I went it was fun to swim in the ocean. But now they put floating ropes to mark out areas where you are allowed to swim! It sucks!

Don't ever go in September or anytime just before. It rained like crazy! Go after October and it's totally sunny. Take a trip to the Wuzizhou island which is a tropical island. Very cute.

Another thing: the food is really bad on the patio of the lobby bar. The drinks are good. You'll get good food at the pool bar or just order from your beach chairs on the beach, They'll bring the food out to you.

Room Tip: If you can't afford a room facing the ocean, ask for one that looks over the little lake and the...
See more room tips
  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelgirlChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Md.
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 27, 2011

I took two extra days at the end of a business trip in a nearby hotel and in order to relax, plus I happened to have two days of points in Hilton Honors. I easliy made a reservation and upon arrival was greeted by Markus an invitation by Mark to "happy hour" that night. Staff went out of their way to make me feel special and I appreciated the attention. Breakfast offers a terrific choice of foods (Chinese, American, Japanese), juices, fruits, coffees, and breads and Luke on the 2nd morning, Luke remembered that I wanted capaccino and fresh orange juice. I had a wonderful Chinese massage by Rebecca at the spa (spring for 90 minutes--it's worth it). Unfortunately Sept. is the rainiest season here although I did get a (cloudy) morning at the beach on Sunday. This is a beautiful hotel and I thoroughly enjoyed it. If I could improve the jacuzzi, I would heat the water (I decided not to go in after I found it was unheated) and add railings so that we not-completely-able-bodied folks can feel confident we can get in and out. The steam bath was not working. The shop doesn't have much of interest--mostly clothes--and one cannot buy just one or two postcards in the shop--there is a package of several only.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gal_i_vanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkAncrum, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, October 3, 2011
Dear Thadab
Thank you for your very positive response and thank you particularly for your recognition of our Team Members Markus, Luke and Rebecca. We were delighted to hear that they ensured you felt special and that you enjoyed a relaxing break after your business trip.
We note the comments regarding the Jacuzzi , Steam Bath and Shop and will certainly explore these suggestions for improvement.
Thank you again for your kind comments.
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Beijing, China
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 16, 2011

organize the annual meeting there with the help of friendly stuff and wonderful sea view

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank kakunamatata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkAncrum, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, October 3, 2011
Dear Kakunamatat
Thank you for your feedback. We were delighted to hear that you enjoyed the wonderful sea views and that our friendly Team were able to assist with the organization of your succesful Annual Meeting
Sanya is the perfect mix of Sun and a beautiful Beach and is a great venue for a highly productive event or meeting!
We look forward to welcoming you back very soon
Thank you again
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Hong Kong
Level 6 Contributor
112 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed September 11, 2011

Pros
- The "maze" like pool was quite interesting. There are at least 3 pools that are discounted from one another but each pool is so secluded that it feels like a maze.
- Two water slides, although they are very small ones and aren't slippery enough to slide down with speed
- Room decor was modern
- Bed was very comfortable
- Loved the balcony-side showers and tub
- Turndown service
- Dedicated breakfast area for HHonors elite members (with freshly squeeze orange juice rather than the normal artificial ones available for the locals)
- Expensive prices: a Haagan Dazs ice ream bar would rack you up around RMB 90, which is around USD 15. Basics such as coffee or tea is also more expensive that I expected
- Breakfast buffet was delicious (but see below for cons)
- Beautiful beach area with water sports, lounge chairs
- Beautiful landscaped gardens throughout resort
- Spa area was very secluded and beautifully landscaped

Con
- Long lines at breakfast (With some queue jumping by inconsiderate guests)
- Queue jumping also applies to breakfast made-to-order egg area, so one to learn to get in the "culture" and be more aggressive
- No room service menu in room (they do offer room service, but they won't put a menu in your room). This is quite odd for a 5-star hotel. If you want to order something, you can call them and they will tell you what they have, and then you would have to ask about the prices.. just very inefficient and not customer friendly.
- Beach attendants are not there to assist you with finding your an empty chair.
- No water and wet towel service at beach and pool area (which I believe should be a standard for 5-star hotels)
- I don't think there is a steam room or sauna in the spa lounge

Room Tip: ocean front view
See more room tips
Stayed September 2011, traveled with friends
Helpful?
1 Thank kceesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkAncrum, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, October 3, 2011
Dear kceesse
Thank you for your detailed feedback and suggestions.
We were delighted you chose to stay at Hilton Sanya resort & Spa and appreciate your positive comments regarding the 3 pools, beautiful beach and Spa, Room decor and turndown service
We have operated the dedicated breakfast area for HHonors and VIP guests for some time and have received excellent feedback on this service

We do have a two Saunas and steam rooms located within the Spa complex; they are tucked away in a more secluded area.

We note the comments regarding ice cream, coffee and tea
Regarding breakfast - we do occasionally have a small queue at peak periods between 9.00 and 10.30 am; there is sometimes a queue jumper or two and whilst this is a comon practice locally, we do understand that this can be a little disconcerting for overseas visitors.

We do have Room Service menus in all Guest rooms (Chinese, Russian and English versions); I apologise you were missing a menu; we had experienced a major printing failure and were awaiting delivery of new copies

Great comments on the Beach and Pool service that we will certainly address.
Thank you again
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Berlin, Germany
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 17, 2011

We stayed a week in the Hilton at Yalong Beach. July is not the best time of the year for this Island. Just too hot and too humid for Europeans. Anyway for travellers who want relaxing time at the sea it is a good choice.
The rooms are comfortable and spacious. Although the location opened more than 5 years ago it is maintained well and clean. The staff is very, very friendly and helpful.
The Chinese Restaurant is very good and offers a variety of local specialities for reasonable prices.
Two things we did not like: Internet access is very expensive and should be included in the room rate as other hotels do. The breakfast restaurant is too small if the hotel is fully booked. We had to wait every morning to be seated, twice more than 20 min. This is not acceptable. Then they removed our dishes while we were getting our food from the buffet (we left newspaper and hat to indicate that we are still there)
Moreover, they offer Orange Juice from concentrate. There was a taste that should not be in there, so we complained. The staff was friendly and explained that fresh juice is just for VIP guests - not really the right answer you want to hear. The artificial flavor was then explained being "local taste". No more words.
Outside the hotel, nearby the Crowne Plaza are many restaurants. We can not recomend, we tried three locations. Not worth the money.
But if you like massage, there is a little spa, where you can get 60min for just 110RMB. The staff is well trained and friendly.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sapolino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkAncrum, Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review, October 3, 2011
Dear Sapolino
Thank you for your recent review of you weeks stay at Yalong Beach.
You are correct that July is warm and humid; the beautiful Beach and our lovely pools are a great place to be.
Thank you for your comments regarding the property maintainance and cleanliness and particular thanks for recognising our very friendly and helpful staff.
China Harvest is well-known and loved locally and we pride ourselves on both local and Chinese regional and seasonal specialities prepared by our Chinese Chef Tony and his team.

We noted your comment regarding the Internet access; it is certainly a service that Hilton reviews regularly and we are competitive locally.
Regarding breakfast capacity; we do operate 2 retaurants for breakfast when the hotel is fully occupied and we are soon to redevelop and expand the Big Kitchen as we agree that it would improve the breakfast experience. We note your comments on the orange juice and will address that

Thank you again for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sanya Yalong Bay Resort & Spa

Property: Hilton Sanya Yalong Bay Resort & Spa
Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Yalong Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sanya
#8 Family Hotel in Sanya
#15 Spa Hotel in Sanya
#15 On the Beach Hotel in Sanya
#15 Luxury Hotel in Sanya
#41 Best Value Hotel in Sanya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Sanya Yalong Bay Resort & Spa 4.5*
Number of rooms: 492
Official Description (provided by the hotel):
Hilton Sanya Yalong Bay Resort & Spa is the first Hilton Worldwide Resort in China, features a total of 492 guestrooms, suites and villas. It commands a prime location on 400m of unspoilt beach front at the western of Yalong Bay. The seven restaurants and bars offer guests a range of dining options. Choose from a wide option of leisure facilities, including The Spa, nine outdoor pools, tennis courts, Kidz Paradise, Water Sport Centre. From dream weddings to business occasions, our pillar-free ballroom, 11 meeting rooms and beach lawn will suit your needs. ... more   less 
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Also Known As:
Hilton Sanya Resort And Spa
Hilton Sanya Hotel Sanya
Sanya Hilton
Hilton Sanya Yalong Bay Resort & Spa Hainan

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