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“Beautiful hotel - Outstanding Service”

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Sheraton Sanya Yalong Bay Resort
Ranked #25 of 1,364 Hotels in Sanya
Certificate of Excellence
Reviewed July 7, 2014

Stayed there last week . The resort was very scenic, gardens and the landscaping was simply wow. The room was quite large - this was the laguna view room over looking the pool. The private beach was very clean and serene . But the most important was the excellent service from all the staff of the hotel from bell boy to the housekeeping and the restaurant staff - all were very professional and polite to the boot. A special mention for Betty Zhang the Assistant FO manager who made our stay very comfortable. We will be back.

  • Stayed: July 2014, traveled with family
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Thank Vilawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded July 13, 2014

DearV_Kapoor745, Greetings from the sunny island of Hainan. Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. It is our pleasure to offer you an excellent service, impressive tropical environment, facilities and enjoyed your stay with us. Thank you for your valuable comments, we sincerely welcome you back for your next tropical stay!

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65 - 71 of 1,888 reviews

Reviewed May 3, 2014

Takes aprox 30 minute from airport to hotel. Very big reception area. We booked 2 rooms, non smoking. However on arrival we were given smoking rooms on the second floor which were used and abused, the floors were not cleaned properly and the bathroom has had it's sell by date. Upon reporting to the reception staff, we were than moved to rooms on the upper floor, these proved to be very much improved, Grace the duty manager was more than helpful. The rest of our 4 day stay was very pleasant. Good swiming pool areas, mature garden, private beach. Food at the hotel is 5 star prices, but you can walk 20 minutes or take the taxi for 10RMB to find plentiful of restaurants at more reasonable prices. Ideal for a relaxing stay.

  • Stayed: April 2014, traveled with family
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2  Thank Tak C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded May 7, 2014

Dear Tak, Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. We are so happy to hear that you enjoyed your stay with us. Thanks for your commendation for Grace, it is our pleasure to provide service done from the heart and leave you a wonderful vacation. We sincerely welcome you back for your next tropical stay!

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Reviewed May 1, 2014

Absolutely fabulous location, choice and quality of food was exceptional, very friendly and helpful staff.
We spent 4 nights there and thoroughly enjoyed the experience.

If you either don't want to sit and relax, or enjoy the wonderful empty, white beach, then this isn't the resort for you!

The only negative but obvious point was that the bedroom decor materials were cream, and could have benefited from a clean. Otherwise I would have given a full 5* review

Stayed: April 2014, traveled as a couple
2  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded May 3, 2014

Dear Richard, Greetings from the sunny island of Hainan. Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. It is our pleasure to offer you and your team an impressive tropical environment, and to provide service done from the heart. We are so happy you like the environment, facilities, foods and enjoyed your stay with us. We may consider you advice for next time decoration, and sincerely welcome you back for your next fantastic stay!

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Reviewed April 24, 2014

Sanya is billed as the "Hawaii of China". Sheraton is in a resort area along a stretch of resort hotels- MGM, Hilton, Marriott, etc. it is a large comples, well kept, with beatiful grounds. Rooms are large by china standards. Well appointed, although getting worn around the edges ( for instance, couch in room was stained, has burn holes in it), staff is friendly and attentive.

Pools are excellent and plentiful.

Beach is close by, however i would not swim init due to the large amount of floating garbage in the water!

Restaurant choices are limited but good....chineese dinner spot is very good, but a mile down the road there is a mall with multiple choices at better price. Morning breakfast buffet is very good.

Overall, very nice place....but feels a bit like a slightly worn out high end Hawaii resort.......

Room Tip: High level, beach facing was nice. With kids, some ,rooms on the first floor open directly into the...
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  • Stayed: April 2014, traveled on business
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1  Thank mccabe4447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded May 3, 2014

Dear mccabe, Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. We are glad to hear that you enjoyed our Resort environment, the food and facilities. On the other hand, we are very sorry to hear that your stay with us did not meet expectations. All of your feedback has been passed to the appropriate departments for review, We hope that your next stay with us will better meet our standard of excellence. Thank you!

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Reviewed March 9, 2014

This is a very nice place for a family vacation. It is very large, has a nice beach, has both a great pool, and lots of water 'pools' throughout, and has excellent service. There are also various activities throughout the day.

Room Tip: Some have a view of the sea and some don't...
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Stayed: February 2014, traveled on business
1  Thank TheVeggieWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded March 24, 2014

Dear rohitgupta, Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. It is our pleasure to provide service done from the heart and we are so happy you like the environment and facilities and enjoyed your stay with us. Thank you for your comments, we sincerely welcome you back for your next tropical stay!

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Reviewed February 22, 2014 via mobile

Came to Sanya for a weekend break from business travel in the mainland. Not disappointed. The hotel is situated on a nice stretch of beach. The food is good and the rooms are large. We had a well laid out Thai buffet our first night. The best part about this hotel is the spa. I would give the spa a five star rating. One of the best I have experienced. Beautiful decor and very professional.

Stayed: February 2014, traveled with friends
2  Thank Seaton1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded March 25, 2014

Dear Seaton, Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. It is our pleasure to provide service done from the heart and we are so happy you like the environment and facilities especially for the SPA and enjoyed your stay with us. Thank you for your comments, we sincerely welcome you back for your next tropical stay!

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Reviewed August 24, 2013

We went to Sanya with a group of friends at the end of February. The hotel itself was everything you would expect out of a high-end resort: decent breakfast buffet, beautiful lobby overlooking the infinity pool into the sunset, inviting beach and enough swimming pools. The beach was clean and the surf was mild enough for kids to have fun in the waves. The evening dinner buffets on the beach were definitely worth the money for the ambiance and decent quality food.

Pool-side and beach-side menus were limited, but edible. The frozen drinks usually came melted and were not too authentic. I think I have made better pina coladas with canned pineapples. Fresh coconuts were good, though often not very cold, but it is China and chinese people don't like cold drinks, even in the middle of summer in the beach. Be prepared to pay extra for everything: including children's floaties to kayaks, not a big deal, but better to bring from home than to buy yet another set of floaties and sand toys.

Transfer from the airport was a 45-minute ride and driver offered us cold water upon arrival. Staff was very friendly. We had a minor argument with another guest regarding her child's inappropriate behavior, and the staff was really good at mediating and reaching a neutral position. Our hot water heater for tea was not working too well, and they replaced it without our asking.

All in all, a very relaxing vacation.

Room Tip: We did not care to pay extra for a good view, and that we got, overlooking some old building's r...
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  • Stayed: February 2013, traveled with family
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3  Thank iliana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSanya, Manager at Sheraton Sanya Yalong Bay Resort, responded to this reviewResponded August 29, 2013

Dear Iliana, Greetings from the sunny island of Hainan. Thank you very much for staying with Sheraton Sanya Resort and leaving us great feedback. It is our pleasure to offer you and your family an impressive tropical environment, and to provide service done from the heart. We are so happy you like the environment, facilities, foods and enjoyed your stay with us. Thank you for your valuable comments, we sincerely welcome you back for your next tropical stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Sanya Yalong Bay Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Sanya
#9 Top resorts Hotel in Sanya
#10 Romantic Hotel in Sanya
#23 Spa Hotel in Sanya
#23 On the Beach Hotel in Sanya
#24 Luxury Hotel in Sanya
#45 Best Value Hotel in Sanya
Price Range: $137 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sanya Yalong Bay Resort 4.5*
Number of rooms: 511
Official Description (provided by the hotel):
Sheraton Sanya Resort, located in the heart of the world-class resort district of Yalong Bay, overlooks the clear waters of the gleaming sun-kissed South China Sea and possesses a fascinating beach. It is approximately 40-minute drive from the Sanya Phoenix International Airport, 15-minute drive from Yalong Bay Railway Station, 5-minute walk from Yalong Bay Tropical Paradise Forest Park and 5-minute drive from the Yalong Bay Outlets. The Resort is equipped with 511 guest rooms including 49 suites and 5 villas, which are spacious and elegant. Each of the room and suite commands spectacular views of the ocean, the tropical lush gardens, mountains or the golf course. All villas have ocean views and direct access to the beach. With a selection of 8 restaurants and bars including Palm Court Lobby Bar, Lotus Café All Day Dining, Spice Garden, Baiyun Chinese Restaurant, Pool Bar, CU Restaurant, Beach Garden and Samba Night Club. ... more   less 
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Also Known As:
Sheraton Sanya Hotel Sanya
Sanya Sheraton
Sheraton Sanya Yalong Bay Resort Hainan

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