Stayed 23-25 December 2013 on what was the Hotels Soft Opening. Rooms well appointed but that was it.
Staff and Service was virtually nil. We were told originally Hotel would open on 15 November but actually wasnt officially open when we checked in. Therefore on 10% of the service of the hotel was on offer. One Chinese restaurant open but staff spoke little English. Main Restaurant only offered a Buffet Breakfast. Lunch and Dinner was about 12 items on A4 Sheet. No good if you staying for 6 nights. No pool side attendants. No Pool side Service. TV in room was advertised giving full international channels but only Chinese ones worked.
Avoid this hotel for at least 12 months as needs to seriously get fully open and running so all the staff know what they are doing.
Biggest mistake was no one advised us on check in the most of the services were not open as we would have moved hotels on same day and not even stayed one night
- Official Description (provided by the hotel):
- The Westin’s first beach resort in mainland ChinaAt The Westin Sanya Haitang Bay Resort, careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well-nourished and well cared for.The resort is next to Sanya Duty Free Shopping Mall and just steps away from white sandy beach. It looks like a land of water in the heaven, including swimming pools, Jacuzzis and fire-torched waterscapes vary in different size and shape.Over 2,700 square meters multifunction meeting spaces, including the Grand Ballroom, individual meeting rooms, beachfront lawn, all with an open space design and provide environmental friendly amenities. Gathering here, be successful, we ensure your meeting is efficiently organized and well presented. ... more less
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- Also Known As:
- The Westin Sanya Haitang Bay Resort Hainan