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“Wait 12 months before staying here!!!”

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The Westin Sanya Haitang Bay Resort
Ranked #38 of 1,364 Hotels in Sanya
Reviewed January 3, 2014

Stayed 23-25 December 2013 on what was the Hotels Soft Opening. Rooms well appointed but that was it.
Staff and Service was virtually nil. We were told originally Hotel would open on 15 November but actually wasnt officially open when we checked in. Therefore on 10% of the service of the hotel was on offer. One Chinese restaurant open but staff spoke little English. Main Restaurant only offered a Buffet Breakfast. Lunch and Dinner was about 12 items on A4 Sheet. No good if you staying for 6 nights. No pool side attendants. No Pool side Service. TV in room was advertised giving full international channels but only Chinese ones worked.

Avoid this hotel for at least 12 months as needs to seriously get fully open and running so all the staff know what they are doing.

Biggest mistake was no one advised us on check in the most of the services were not open as we would have moved hotels on same day and not even stayed one night

Room Tip: Wait 12 Months and all rooms will be good as Villas would have been finished
See more room tips
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam W, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded January 7, 2014

Dear Ashley P,
Thank you very much for taking the time to share your experience with us. It is regrettable that your stay with us did not meet your expectations. We appreciate all your comments and suggestions, especially about the issues with the restaurants for lunch and the entertainments. This is very important to us to improve the service and the product that we offer to our guests.

We are very glad to share with you that we are offically opned on Dec 31, 2013! Looking forward to welcoming you back in the future.
Thanks again for all your comments and suggestions.
Best regards
Sam

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41 - 47 of 108 reviews

Reviewed November 10, 2013

Stayed 2 nights at this brand new Westin resort in early November 2013. First, as every time a new hotel opens, it's normal that there are few things who are still underway, new staff, restaurants/bars under construction or just not open (pool bar), not too much customers ... It's ok, I was here to enjoy the sunshine + the beach anyway.

The architecture and design of this Westin is great, very fashion and trendy, nice colors + materials as well. Good job guys !

Now concerning the location, it's about 45 minutes away from Sanya airport, taxi or bus #33 (10 rmb) who leaves you in front of the Westin. Now, on the way back, from the Westin to reach Sanya airport with a contracted private car it's 170 rmb or downtown Sanya one way, it's 120 rmb. Didn't see any bus stops around. Like any other resorts around this area in Haitang Bay, you are far away from downtown Sanya, nothing around the hotel until now, everything is under construction, no shopping malls, no convenience stores, no coffee shops,... So basically, you are here to enjoy with your family or with your couple, so you have no choice to eat/drink here at theirs 3 restaurants and 1 bar. Food was good as well as the breakfast. There is only one small convenience store next to the swimming pool, they have only little selections of snacks (chips, ice cream,..) but no soft drinks or alcohol drinks.

Now concerning my room, it was huge and modern as every Westin have been recently. I got even a balcony facing the pool + Ocean view. Everything was perfect. Nothing to complain about. You will love the big white bath to relax into it. They got free movies on TV, bad part, you have to pay to get the wifi in the room, free wifi everywhere else (lobby, restaurants, gym, swimming pool and even the beach).

The beach was nice and clean, a lot of big waves, be careful if you swim here. You have 2 guards checking for you in case. There are 2 swimming pools + as well a volley-ball court. The gym has everything to work out and all the machines are new.

The staff at the front desk + as well in all the restaurants was ok, some were smiling, some not, some had some experiences of working in a hotel , but some you could tell, they didn't know anything at all. Anyway, it's a new hotel, so... There were a lot of Chinese guests, not too many international guests, actually, I was the only Caucasian there, but after all, we are in China.

Conclusion, a nice resort who is still underway to officially opens anytime soon; in a near future when everything will be open here and around the resort, it will be a perfect place to enjoy with the family or with your couple.

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JulienF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nemo Z, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded November 17, 2013

Dear Reviewer JulienF,
Many thanks for choosing Westin Sanya Haitang Bay Resort and share your experience on tripadvisor.
Our hotel has just opened and we aim to make every guest a comfortable and unforgetable experience.
Thanks for your comments about in-room facility and your kindly suggestions would make us better and better.
If you need any help for your trip or next stay, just feel free to contact us at any time. Thanks you again and hope to see you next time.

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A TripAdvisor China Member
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, traveled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WestinHTB, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded 1 week ago
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A TripAdvisor China Member
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled as a couple
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WestinHTB, 經理 at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded 1 week ago
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A TripAdvisor China Member
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled on business
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Westin3682, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded 2 weeks ago
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A TripAdvisor China Member
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WestinHTB, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded 3 weeks ago
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A TripAdvisor China Member
Reviewed 4 weeks ago
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  • Stayed: October 2017
    • Location
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WestinHTB, Manager at The Westin Sanya Haitang Bay Resort, responded to this reviewResponded 4 weeks ago
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Additional Information about The Westin Sanya Haitang Bay Resort

Address: No.116 Haitang North Road, Haitang Bay, Sanya 572013, China
Location: China > Hainan > Sanya > Haitang Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 On the Beach Hotel in Sanya
#36 Luxury Hotel in Sanya
#52 Best Value Hotel in Sanya
Price Range: $125 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sanya Haitang Bay Resort 5*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin’s first beach resort in mainland ChinaAt The Westin Sanya Haitang Bay Resort, careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well-nourished and well cared for.The resort is next to Sanya Duty Free Shopping Mall and just steps away from white sandy beach. It looks like a land of water in the heaven, including swimming pools, Jacuzzis and fire-torched waterscapes vary in different size and shape.Over 2,700 square meters multifunction meeting spaces, including the Grand Ballroom, individual meeting rooms, beachfront lawn, all with an open space design and provide environmental friendly amenities. Gathering here, be successful, we ensure your meeting is efficiently organized and well presented. ... more   less 
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Also Known As:
The Westin Sanya Haitang Bay Resort Hainan

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