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“No free wifi” 5 of 5 bubbles
Review of MGM Grand Sanya

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MGM Grand Sanya
Ranked #5 of 1,326 Hotels in Sanya
Certificate of Excellence
Stockholm, Sweden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“No free wifi”
5 of 5 bubbles Reviewed May 30, 2014 via mobile

The facilities were absolutely top-notch. The rooms are spatious and the food was really amazing. The beach at Yalong Bay was one of the best that I have ever visited.

One huge minus: Wifi is not for free and the service level is not as high as what you would expect from a 5* facility!

Stayed August 2013
Helpful?
1 Thank LinusWang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

My first impression of this hotel is not that mind blowing. Check in was slow, while others mainly locals trying to cut queue. The thing is they didn't try to stop this as well. The warm weather makes it even more annoying to wait.
The allocated room is at area B, we got a little lost as no staff is stationed along the corridor to guide us.
Went to the reception to ask if there is other places for dinner other than the restaurants situated in the hotel, the lady told us that she is unfamiliar with this place, so she doesn't know. Seriously..... That's not a helpful reply coming from a staff working for a five star hotel. Luckily another staff pop out and gave us tips and directions.
Other than the service, the bed is super comfy, and it's a spacious room.
But I won't go back for sucky services when there is a whole stretch of hotels situated along the beach.

  • Stayed May 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Vanessa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong kong
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

MGM Sanya is a grand hotel, its new, clean, stylish with good quality finish (even when you looked at that closely). Things remain to be expensive onsite (and near site) with sunscreen fetching more than RMB200 and imported icrecream a whoping RMB70! Do take advantage of hiring a car with driver, we paid RMB800 for a 8 hour hire and it was worthwhile for 7 of us (with NO unwanted shopping stops).
Another interesting thing we did was to hire family bikes at the front of hotel, again expensive but worth it (pls ride on the footpath). Our little one had a wonderful time at the beach, in the pool and riding the bike.
We went to the birds nest national park and it was great fun too!

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cecilia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kewpielovesyou
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed April 21, 2014

Check in: was super slow. english literacy is 1 out of 10. so expect some interesting exchanges if you're not fluent in mandarin. again, not sure why it took so long. the room rate they had for me was different to what i booked. after some calculations, we came to the same number. they didn't properly explain that in addition to the daily room rate, there was also a security deposit of $1000 yuan per day for incidentals. the room we got was a fair walk from the lobby area. down a ramp / stairs and another 75m or so to get to get to the lift. we also ended up with a room near the end of the corridor.

We went and had lunch while waiting for our bags to arrive. everything is charged with an additional 15% surcharge. to begin with, everything onsite is already expensive. lunch ended up being just under AUD100 for 2 adults and 1 child. and we expected it to be. not being a native to the area, we didn't want to risk trying something outside that would make us regret it... so we were somewhat prepared to be slaughtered.

Got back to hotel room, and no bags. went down to ask. they said they don't enter a guest room if the guest isn't in the room. fair enough. note to self: take my own bags to the room.

the room: not what we asked for. had asked for a king and an extra rollaway (extra charge), got a twin with a roll away. check in dude didn't make this clear to me at check in and i only found out when we got to our room - first impression FAIL! went back down to ask if they had any rooms with a king bed, as per my booking request: was told no. but i looked around. the resort didn't feel like it was at full capacity. the pools were empty! he said to come back tomorrow and ask again... but WHY SHOULD I? Service FAIL! never had such a poor first impression of a RESORT in the first 30mins in the resort: with the first 20 mins spent waiting for the check in staff to work out my booking and 10mins of my time to get to my room and back down again to ask about my room and later on, my missing bags.

the pools: lots of them. lots of pool side beds with adequate shelter. smoking seems to be allowed at the pool. you'd find the odd cigarette butt in the pool in the morning (prob due to the pool side dining option that is available to guests). pools aren't heated, but it doesn't need to be. by mid morning, the water is already nice and comfortable for a swim. lifeguards are nice, but have a weird policy about swimming rashies. told my wife and son that they were not allowed. yet, you'd see mainland chinese folk swimming in their t shirts.

the room: spacious, but lots of wasted space. tiled floors which i dislike. the bathroom is rather narrow. comes with Etro amenities, but ironically, 'generic branded' tea and coffee for guests. Lighting is weird. 'ON' isn't always 'ON'... housekeeping also didn't get a chance to make up our room till really late despite us being at the pool from early morning to early afternoon. they did try to come back, but we told them it was our rest time. they were nice and polite and did a good job with housekeeping.

the beach: is monitored by lifeguards and there is a specific area that is roped off for guests to play / swim in - sand gets really hot on hot days, really really hot. and the sand is also really coarse.

dining options: plenty. we spent most of our days at Pin Ju - supposedly casual dining. but is very limited in choices compared to the more 'fine dining' restaurant, SILK, which ironically, was cheaper than it's 'casual counterpart' Pin Ju. Weird if you ask me! Silk is definitely my fave resto for the stay. friendly staff. good food! peking duck was a stand out, as was the crispy chicken. nothing we didn't like. and way cheaper... mind boggling!

the MGM has good facilities for the young ones: a decided kids room with a ball pit, TV room, playground, toys for loan and also child minders. everything is clean and well maintained.

Take note: it should cost no more than around 100 Yuan to get from the Sanya Phoenix airport to this property. Ask for the driver to use the meter. ignore the annoying people that try to hijack you as you exit the airport for a 'fare'. they will try to gouge you and gouge they will! the first couple of people wanted 200+ yuan to get to the hotel. we said no. eventually, we ended up with a cabbie that offered to take us for 150 yuan, only cos we couldn't make out the cowboys from the indians. the cabbie started the meter and 10 mins into the trip, he covered the meter with a piece of paper and when we got to the hotel, i saw that it was only 94 Yuan. We paid 150. lesson learnt. On departure, the nice hotel folk got us a cab. Meter used... and it was a 100 yuan ride to the airport. the idiot taxi driver took us to the domestic terminal instead of the international one. i asked him twice when he dropped us off if this was the international and he said yes. That's china for you.

p.s. there's also a supermarket (turn left when you walk out) nearby, next to the marriott. just for local delights and snacks like coconut-everything and their famous pepper

  • Stayed April 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank kewpielovesyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen County, NJ
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

Stayed at MGM with two families with small kids. This hotel has very impress garden and swimming pools, and private beach. The design overall is in high scale, of course everything are higher prices. Too many people are fighting for breakfast and not enough table and services. I can see many waste food on the table. I guess five star hotels with no more than 3 star educated guesses.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Babyk09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

This is an old review, but I think a good hotel deserves a good review (even if late). I said I stayed in April 2013, but it was actually October 2012. Sorry for the late review guys!

There's not much to say.

We had a great time. Went for the October holiday in China, and stayed for 4 nights. We had gone the year it just opened, so got lucky and got a good deal. Was perfect.

Beautiful private beach. Pools surrounding the area in a gorgeous fashion. Rooms were beuautiful and comfortable. Breakfast was extensive and amazing. Massage was great. Even had shisha, and was good quality for China (never thought I'd find some). The staff were incredible. On our last day the manager even introduced himself and gave us his card to say if we need anything we can call him (can't remember his name and I lost the card).

There was so much about this hotel that we loved and I could go on and on, but if you're going to Sanya best advice; STAY HERE! You won't be disappointed.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank s_vendi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bad Gastein, Austria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

Great hotel on the coast of Sanya Yalong Bay. Rooms are brand new and quite spacey. Great F&B outlets. A bit of language barrier as not too much of staff are speaking any language, besides Chinese, but European managers in hotel are very helpful.
Rooms maintained good. Also great western food in Pool Bar if you not into Chinese food too much.

Room Tip: Standard double rooms(Golf view), facing the road are with no balconies, so better to take rooms fac...
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Evianquelle_Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Sanya

Property: MGM Grand Sanya
Address: Yalong Bay National Resort District, Sanya 572000, China
Location: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Sanya
#5 Luxury Hotel in Sanya
#5 Spa Hotel in Sanya
#13 Family Hotel in Sanya
#41 Best Value Hotel in Sanya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — MGM Grand Sanya 4.5*
Number of rooms: 675
Official Description (provided by the hotel):
The MGM Grand Sanya is Diaoyutai MGM Hospitality Ltd’s first non-gaming five-star resort in mainland China. It is inspired by the dining, nightlife and entertainment elements from MGM Resorts International’s successful brands in Las Vegas combined with Diaoyutai State Guesthouse’s outstanding service philosophy. Guests will definitely be treated to an unforgettable destination experience well beyond the physical aspects of the property to generate “Energy, Excitement and Entertainment” for which the MGM brand is famous for.MGM Grand Sanya is located at Yalong Bay which is regarded as “one of the most beautiful bays in the world”. The emergence of MGM Grand Sanya has strengthened MGM’s brand influence in China through its 675 guest rooms, which includes 596 standard rooms, 73 suites and 6 exclusive villas on the beachfront. It embodies fashion, entertainment, fine dining and luxury by adding new resort elements to this “Hawaii of the East” destination. ... more   less 
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Also Known As:
MGM Grand Sanya Hainan

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