I chose to stay at this hotel based on the previous reviews here. In short, positives:
- great kids pool with slides and fun area which has suitable depth for different ages
- excellent sitter service at kids club for 58rmb per hour
- nice gardens
- great ocean view
- front office, concierge, pool assistants, cafe red star (Andy and Fanny and a few of the waiters/waitresses) and housekeeping provide good service. Good because a few staff were outstanding but there are a few that wasn't which I will get on to later.
- price of food was very reasonable for cafe red star and room service was efficient.
Things to improve:
- Training of staff, what is customer service and good customer service. At a five star hotel, I would expect this to be tops but unfortunately was rudely received by a reception at Cafe Red Star (Caroline). Not only was her facial expression like she is a superior being without smile and like you are well below her. She also has serious attitude problems in how she treat customers. People don't pay this much for a five star hotel to be treated like that.
- two taps in the toilet next to the cafe doesn't work. Maintenance can be better.
- standard of English. I finished room service and called to ask them to pick up the dishes. They didn't understand. Had to call me back twice to ask me to tell me the request again and the last time I told them "the dishes are left outside the door, please do not call again or ring the door bell because i am going to bed". Then a few minutes later, they rang the door bell and asked me if I need turn down service. So if you don't speak mandarin then you would definitely struggle.
Despite the above, I still enjoyed my stay with the good view, amazing extensive breakfast, great pool and kids facilities.
- Official Description (provided by the hotel):
- Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort & spa located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music daily from 2130 (Except Sunday) or share your musical talent at R-Place, our sports bar with Karaoke rooms. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Resort & Spa has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport. MARRIOTT REWARDS PRIVILEGES Members get extensive discounts & special prices in the restaurants & bars, recreation and spa including all day happy hour drinks in the Lounge & Starfish Bar ... more less
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- Also Known As:
- Renaissance Sanya Resort And Spa
- Renaissance Sanya Hotel Sanya
- Renaissance Sanya Resort & Spa Hainan