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“quiet and pleasant place for a weekend getaway... service can be better”

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Conrad Sanya Haitang Bay
Ranked #29 of 1,373 Hotels in Sanya
Certificate of Excellence
Reviewed June 10, 2013

Overall, we had a pleasant 3-days stay in Conrad. Facility is great if you stay in villa. we were lucky to be upgraded to pool villa. Having the chance to compare villa and standard room, I would only recommend villa as pool in the non-villa type of room is rather disappointing. Service was professional and efficient in most of time. Only bad experience was the last day after checking out. As we still have some time to kill before heading to airport, I decided to do my last dip in the pool. The pool boy was reluctant to let me use the pool due to I check out already which means i was not a guest anymore!! I don't think he was trying to be rude but hotel training need to improved. One thing worth to mentions is the shuttle bus from the airport. Do ask about the route and schedule before taking it. We took one at 11:20 from airport and arrived at 12:45 due to few stops and detour along the way. We totally regretted to board that bus as we could have arrived hotel 50 mins earlier. The condition of that bus was far away from the image of luxury hotel like Conrad too.

Room Tip: if conrad villa is too pricey for you, i would rather choose hilton double tree next door.
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  • Stayed: June 2013, traveled as a couple
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1  Thank tingtingc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Public Relations Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded June 14, 2013

Dear valued guest,

Thank you for taking time to share your experience on your recent stay with us. We are happy to read that overall you have a pleasant holiday here. Meantime, please accept our sincere apologies for any inconveniences that caused during your stay. Your valuable feedbacks will certainly help us improve on the areas that didn’t meet your expectations. Thank you again and look forward to the opportunity of welcoming you and your family back to our resort in the near future!

Best Regards!

Emily Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 - 88 of 254 reviews

Reviewed June 5, 2013

Overall we are thrilled with the stay for 6 nights at the Conrad Sanya. The service was remarkable and the staff friendly and accommodating. We had everything we could ask for and more. We stayed in Villa 8828 and had our own private pool. The room was luxurious and clean. This is probably one of the nicest hotels in Sanya. The location is a little outside the city center and we called for a taxi (which ended up being a private car) and it will cost you 100-120 RMB (about $20) to go into the city. We only went into the city once and just relaxed at the Conrad, and their adjacent/sister property, the Doubletree all the other days. The Doubletree has a little bit more going on; more restaurants and bars open, a more active lobby and bar space, they also have a night time show called the Spiral show. The show is trying to be a cirque du soleil type show but there is also singing and a plot. The acro and singing were excellent. The plot was terrible. Fortunately we couldn't understand the words they were saying or singing or we would have realized even more how silly the plot was. But we were there 6 nights so going over to the show one was fine. The staff and beauty of the land, buildings and beach is really what you go here for anyways. The food was very good and we had the breakfast buffet every morning. On our last day, we were leaving earlier than the breakfast was open so the staff packed us a huge meal to go which we happily ate in the taxi ride to the airport (about 30 minutes away.) Not many people spoke English but they always tried to understand us and make our stay perfect. There were a few minor things which I am only mentioning so that the hotel will improve on (in no way should this reverse your decision to stay there); 1-this is a tropical location, there are bugs. In Florida we called them swamp bugs but I think they are called Palmetto bugs. The first few days were fine, but one day the turn down service left our slider open and then we were finding these bugs every day thereafter. Actually, I would just put a glass upside down on it and leave it for housekeeping to deal with. 2-the brass/gold fixtures in the bathroom are a little outdated looking and very difficult to turn. 3-the flowers and plants which were planted outside our bathroom windows were dying/sparse and need to be replaced. 4- one morning we woke up to a terrible sewage smell coming from the shower drain, we dumped a bunch of the bathtub crystals and shampoo down the drain and ran the hot water and it got better. 5- the people who answer the phone when you hit the orange service button line did not speak very much English, it might help as you get more travelers from the US. All in all, we'd go back here in a heartbeat. Heaven!

Room Tip: Villa rooms have private pool
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  • Stayed: May 2013, traveled as a couple
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1  Thank Cassandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded June 14, 2013

Dear Cassandra,

Thank you for taking time to share your experience on your recent stay with us. We are pleased to learn that you had a great getaway here at Conrad Sanya Haitang Bay. We are sorry to learn the disappointing experience our resort. Please accept our sincerest apologies for all the inconveniences that caused during your stay. Moreover, we highly appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. We sincerely hope that on your next visit we will deliver our promised service.

Look forward to welcoming you back and having the opportunity to serve you and your family again!

Best regards!

Emily Wang

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Reviewed May 10, 2013

Our stay at the Conrad was truely a pleasant experience. Our aim was to relax for a couple of days near the sea side. We stayed at a villa-room with a private pool, and were upgraded to a sea-view one as an Hilton Honors member. It was perfect! The hotel is on the beach, which we had almost all to ourselves. The hotel has multiple swimmingpools and restaurants, all stylish and all with the best of service. The gym was rather small but all material ok. Breakfast was sometines very busy and not enough tables but the staff very rapidly responded and ensured there was no issue. The lounge offers afternoon tea and also cocktails and hors d'oeuvres for free before dinner, really cool and enjoyable also due to the excellent care and attention from personnel. The Spa offered fantastic massage; be it quite pricey. This time we didn't have our children with us, but would definitely come back with our 14 and 17 year olds.

  • Stayed: April 2013
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1  Thank annavanacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Public Relations Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded May 29, 2013

Dear Anna

Thank you very much for taking time to share your experience with us. It’s our pleasure to learn that you enjoyed your stay at Conrad Sanya Haitang Bay. And we are surely looking forward to welcoming you and your family back to our resort in the near future!

Best regards
Emily Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Pros:
Very nice buildings and infrastructure such a pool and restaurants
Wonderful view from reception / lounge area
Beautiful beach
Resort facilities like pool and beach not very crowded as mainly Chinese guest prefer to stay indoors during the sunny (and hot) days
Nice breakfast at Teatro
Markus was nice and with the help of his staff we were transferred to a suite at the Double Tree that could accommodate our family size of 2 adults and 2 young children (see comment on villa size below)

Cons:
1 bedroom villa too small for a family (the 220m2 mentioned in Conrad website includes pool/garden). The actual room size would be around 60-70m2 (bedroom + bathroom)
Staff English skills are very poor. Taxi dropped us at the Double Tree (next door to Conrad). We asked greeting staff at the entrance if this was really the place to check in for the Conrad? Yes, yes. We then offloaded all the luggage, our 2 young children and paid the taxi only to learn at the front desk that we were in the wrong place and had to be transferred to Conrad by buggy service in order to check in. You would expect the greeting staff to be able to know and answer correctly whether the property is the Double Tree or the Conrad. Or not? My wife enquired about pedicure and was offered a band aid. You ask for coke and get coffee etc etc
Staff generally seems disinterested and are not service minded at all (with few notable exceptions)

Overall we had a wonderful holiday at the Conrad / Double Tree, but compared with oither Asian resorts the place is just average desite the nice facilities mainly due to the staff lack of service mentality and English skills.

Stayed: April 2013, traveled with family
Thank SuneSvenningsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded May 29, 2013

Dear Sune

Thank you for taking time to share your experience on your recent stay with us. We are happy to read that overall you had a relaxing family holiday here, as well as your nice comments on hotel views, facilities, breakfast at Teatro and our General Manager Mr. Markus Kosch.

Meantime, please accept our sincere apologies for any inconveniences that caused during your stay. Your valuable feedbacks will certainly help us improve on the areas that didn’t meet your expectations.

Thank you again and look forward to the opportunity of welcoming you and your family back to our resort in the near future!

Best regards
Emily Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

We didn't stay at this hotel, but through a mutual friend of the GM Markus, we had arranged a barbecue dinner for 15 people at Conrad after our golf game. What was supposed to be a casual beach side barbecue turned into special private barbecue on the terrace of the presidential suite. Markus totally surprised us with the wonderful setting that was fitting for a king. The prawns were as large as a lobster. The lamb chops and steaks were perfectly seasoned and barbecued. The starters, salad bar, and desert bar were beautifully presented and tasted so fresh. I couldn't stop myself from stop eating. The staffs were attentive to details and service was just unbelievable. We had the opportunity to tour the beach, pavilion, and the presidential suite. What a treat! I will certainly come back to enjoy the rest of the hotel the next time I am in Sanya.

  • Stayed: April 2013, traveled with friends
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1  Thank Marko67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, General Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded April 24, 2013

Dear Marko67

It was great meeting you last Friday and thank you very much for taking the time to share your dining experiences on your recent visit to us. I am delighted to read that you had such an enjoyable barbecue dinner at our Conrad Presidential Villa.

I will definitely share your good comments with the F&B and culinary team, which will encourage us to continuously deliver our Conrad service of the highest quality.

We will look forward in welcoming you back to our resort in the near future!

Best regards
Markus Kosch

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Reviewed April 23, 2013

We stayed at the villa for two nights, it left us a very beatiful memory. For family stay, strongly recommend two bedroom villa with private heated-pool, it is probably the best choice for family travelling with kids. Breakfast was awesome, staff at Teatro were very friendly and helpful, they made smile face pancakde for my daughter everyday which was very service oriented. A special thank you to Alan Zhao at frond desk, he helped us with the early check-in in a very efficient way.

Room Tip: two bedroom villa is the best choice for a family stay.
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  • Stayed: February 2013, traveled with family
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1  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Public Relations Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded April 23, 2013

Dear Nick

Thank you very much for taking the time to share your experience with us. It’s our pleasure to learn that you and your family enjoyed your stay at Conrad Sanya Haitang Bay.

Distinguished by its contemporary architecture styled on the French Riviera, this Conrad hotel has the 101 luxurious villas and rooms overlooking the blue ocean, lagoons or gardens. Each villa boasts a private pool, sun lounger, cabana, and is circled by vibrant foliage for complete privacy. With additionally access to two large outdoor pools, one located right on the beach, you’re invited to discover the luxury of being yourself.

Thanks again for your stay and look forward to welcoming you back to this family friendly villa resort!

Best regards
Emily Wang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

The overall experience was great. At first I wasn't very satisfy due to multiple issues with the check-in process, the privacy in the room for three adults, etc. As diamond member within the Hilton family and being a "Conrad", I had very high standards for this hotel. Thank god, the general manager Markus Kosch was absolutely amazing! He fixed all the problems and accommodated all my needs. The property was amazing, words can't even describe... You just have to see it in person. The staff tries the best they can to understand what I was trying to get across... Maybe my needs are a bit different than other people? The breakfast was great, huge selection, fresh squeezed OJ! They also serve afternoon tea and cocktails in the vue lounge. I spent most of my time at the pool area and in my room and pool, since my whole point to come here was to get away from the world. The spa was awesome... One of the best massages ever! It's known to be world famous, and it lives up to its name! I LOVE CONRAD SANYA!

Stayed: April 2013, traveled with friends
1  Thank Ada H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wang a, Public Relations Manager at Conrad Sanya Haitang Bay, responded to this reviewResponded April 18, 2013

Dear Ada
Thank you very much for taking the time to share your experience regarding your recent stay with us. We are pleased to learn that you had a great getaway here at Conrad Sanya Haitang Bay.

Distinguished by its contemporary architecture styled on the French Riviera, this Conrad hotel has the 101 luxurious villas and rooms overlooking the blue ocean, lagoons or gardens. Each villa boasts a private pool, sun lounger, cabana, and is circled by vibrant foliage for complete privacy. With additionally access to two large outdoor pools, one located right on the beach, you’re invited to discover the luxury of being yourself.

Thanks again for your stay and we looking forward to welcoming you again in this stunning beachfront resort!

Best regards
Emily Wang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Sanya Haitang Bay

Address: North Haitang Road, Haitang Bay Resort, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Haitang Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Sanya
#12 Romantic Hotel in Sanya
#27 On the Beach Hotel in Sanya
#27 Spa Hotel in Sanya
#28 Luxury Hotel in Sanya
#51 Best Value Hotel in Sanya
Price Range: $211 - $883 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Sanya Haitang Bay 5*
Number of rooms: 92
Official Description (provided by the hotel):
Distinguished by its contemporary architecture styled on the French Riviera, Conrad Sanya Haitang Bay features 92 luxurious villas and rooms overlooking the blue ocean, set in a secluded haven, surrounded by tropical gardens. Upon check-in guests are ensured of an unforgettable arrival experience with unbeatable tropical views. Our friendly Conrad Sanya Haitang Bay Team provides each guest with dedicated professional and personalized service. ... more   less 
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Also Known As:
Conrad Sanya Haitang Bay Hotel Sanya
Conrad Sanya Haitang Bay Hainan

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