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“Everything meets the standard,parking needs improvement”

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Pullman Oceanview Sanya Bay Resort & Spa
Ranked #5 of 1,354 Hotels in Sanya
Certificate of Excellence
Reviewed June 13, 2012

  • Stayed: June 2012, traveled solo
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1  Thank Flame_xu
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Reviewed June 11, 2012

We vere booked for 7 nights.
4 nights in corner room on 5th floor.Beautifull room.Wonderful bathroom,great view.Slept like babies.No breakfast.Their price for breakfast per person is just crazy expencive.Not worth it.
No wi-fi satisfaction in room.
Cleaners are just so nice and work long hours and very hard.Roomis really 5 star.
They renovated the hotel on our room side and moved us to a not so good smaller one.The hotel was so emty with few guests.It made me rate the hotel lower.
Hotel food was good,but outside the hotel VERY poor,so you are very hotel bound.
We did not want to swim in the sea.My husband went in once,but not again.
Do not leave your shopping for Sanya.It is not a good experience.Shop in Shanghai!
We had a good rest in a very good hotel,but Sanya offers very little more.Greetings Esmé

Room Tip: 5th flour,corner room or higher up.
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  • Stayed: May 2012, traveled as a couple
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2  Thank WillemanEsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

For a hotel with 400+ rooms, we find it ridiculous that there is only 1 receptionist on duty during check-in time! We had to wait 30 mins to be served and the whole check-in process took another 10 mins. All these happened in a very hot and humid hotel lobby.

The receptionist couldn't really speak English and it was a painful process. The reservation was also not in order. We didn't get the rooms we booked for.

The rooms are clean and well-furnished. The amenities are far from luxurious.

The hotel is also not really beach front, it is separated by a road.

All in day one - mediocre service.

Advice - If you can't speak Chinese, don't bother. This seems very tour-group / Chinese family vacation than an pleasant 4-star hotel. The brochures in the hotel are also not in English. The duty manager and concierge were not present - maybe there isn't even a concierge.

Room Tip: Get the Ocean View, The other side of the hotel overlooks buildings and muddy construction sites.
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  • Stayed: June 2012, traveled with family
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4  Thank koroto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

  • Stayed: May 2012, traveled with family
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2  Thank RonM550
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 25, 2012

We will go every year for holiday to Sanya Bay. For me, Yalong Bay is too far from the city. We stayed before in Hanada (former Kempinsky) and InterContinental. But this Pullman resort is far out the best we visit in Hainan. The rooms are excellent, the food is perfect (try the Chinese restaurant One, 3*** Michelin rating), the beach is nice and clean and the swimming pools are good for everybody and also for children. The comments that the waiters are not speaking English is nonsense. For this reason you better can stay in your homecountry! Comparing to the price you pay for everything makes this hotel to a 5*****+ and a big compliment for manager and staff! Well done. Ron Mulder

Stayed: May 2012, traveled with family
Thank R0nM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2012

the hotel is a little bit under my expectation. But it is still fine. If there is some more extra restuarants for choices that will be perfect.

  • Stayed: April 2012, traveled with family
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2  Thank michellelam1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

The three of us came to Sanya from Russia. There was problem in communication with the staff at the reception desk - they speak English fast and almost incomprehensible. Our tour guide (Chinese guy who had met us in the airport) did the check-in for us.
We got a standard quasi-seaview room level with lobby floor instead of superior seaview that was specified in our hotel voucher. Also there were only enough space in the room for two beds (although we'd booked double room with extra bed). We didn't complain as we were exhausted after two flights (13 hours altogether), but I think the staff and the management should be more careful on such things.
The room was not brand-new but stylish. Pros: available in the room for free are umbrella, railing for drying clothes, iron, ironing board, electric kettle, tea- and coffee-bags, also panel with ethernet, HDMI, S-video, RCA sockets. Big LCD TV.
Cons: problem with sewer in the shower booth (water would accumulate and brim over). Reported this to the staff - but no one seem to do anything about this. Room cleaning is unthorough - dust under beds and cupboard. As the three of us were staying at double room with no extra bed (see above), we had to ask, or rather mime, for extra towel and bathrobe every time they were being changed by room attendants.
Amenities: lots of planting (trees, shrubs), good pond with turtles and fishes, three or four swimming pools. We liked the hammocks.
The beach: as I understood all beaches in Sanya are municipal, so anyone can use it. But what I hated about Pullman beach was some sort of gipsy women who would sit on the sand in groups, occasionally trying to sell you fake coral and pearl beads Also I saw them urinate explicitly in the showers which are intended to wash after bathing in the sea. The beach-keepers who were supposed to look after the beach were ignoring them.
The food (we had breakfasts only) was OK. The standard of hygiene in the kitchens was high - we had no intestinal disorders.
What really annoyed us for the last week of our stay were helicopters flying all day over the hotel and the beach. Suppose it was sort of lifeguard drill.
When checking out - make sure you get back the 200 USD deposit that is taken from you at check-in. We had to remind the staff about the money after they took the voucher from us.
On the whole Pullman is OK, and the problems we had could have been solved if we could speak good English, but we couldn't. So next time we shall go to the hotel with russian-speaking staff.

Room Tip: Choose higher floors to have "the real ocean view".
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  • Stayed: April 2012, traveled with friends
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Thank Snowy1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Oceanview Sanya Bay Resort & Spa

Address: No.158 Sanya Wan Road, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Sanya
#4 Spa Hotel in Sanya
#5 On the Beach Hotel in Sanya
#5 Luxury Hotel in Sanya
#14 Best Value Hotel in Sanya
Price Range: $92 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Oceanview Sanya Bay Resort & Spa 4.5*
Number of rooms: 469
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Also Known As:
Pullman Oceanview Sanya Bay Hotel Sanya
Pullman Oceanview Sanya Bay Resort And Spa
Pullman Oceanview Sanya Bay Resort & Spa Hainan

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