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“Quite disappointed” 3 of 5 bubbles
Review of Casa Mia Italian Restaurant

Casa Mia Italian Restaurant
Ranked #4 of 375 Restaurants in Sanya
Certificate of Excellence
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Special occasions, Kids, Large groups, Families with children, Romantic, Business meetings
Dining options: Lunch, Dinner, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Sanya
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Quite disappointed”
3 of 5 bubbles Reviewed October 4, 2012

I've heard a lot of great things about Casa mia, how it was the most authentic and the best Italian restaurant in Sanya. But unfortunately my personal experience there was rather disappointing.

Let's start with the entrance - when we arrived at the restaurant there was not host/hostess, no one greeted us, no one paid any attention to us. We seated ourselves and picked menus from neighbouring table which either left before ordering or moved inside. Only 2-3 minutes after that someone came to our table and offered to move inside, which we did.

The menu was quite interesting and it was multi-lingual - names of the dishes were in Italian with Chinese, English and Russian descriptions. The Russian was not very accurate, but not bad, at least it was not some nonsence jibberish which was translated from Chinese using Google translate like some places have.

I ordered mushroom salad and porcini risotto, but unfortunately they didn't have the salad, so I ordered mushroom cream soup instead and my friend ordered same soup and a steak. About 5 minutes after we placed the order we received some bread - 2 5x5cm pieces of focaccia and 2 8cm long crostinis, which made the bread basket look quite empty. The staff didn't offer any beverages either, so we ordered 2 beers after receiving the bread.

I don't know if they were making the soup from scratch or what, but it took over 20 minutes for 2 mushroom cream soups to come out of the kitchen. And I'm not exagerating based on personal perception of time - I was looking at my watch most of the time.

When the soup finally arrived I was quite disappointed. Not because the staff was bit clumsy and stained the round rim of the bowl with the soup, but because of the soup itself. The soup had the mushroom flavour, but it had no texture. It was extremely watery, to be precise it had cloudy transparent colour. That is definitely not what I would expect when ordering a cream soup. They could have added some heavy cream or butter to make it richer and thicken it, or at least add some flour or starch. I don't want to offend anyone, but I can make better mushroom cream soup at home during those 20 minutes.

After the soup was cleared it took another 25 minutes for the risotto and steak to come out. I understand that risotto takes time to cook, but it just took way too long. My friend said that the steak was great, but the portion was quite small. My risotto was quite nice, I personally felt that it was a bit stiff, but maybe it;s the way it's supposed to be.

During all the time I spend waiting for my food I noticed few things about the restaurant.

First of all, unfortunately, the staff were not focused on the guests. On many occasions you could see every single on of them behind or in front of the counter checking the tickets. But despite spending so much time looking at those tickets, they still spend another good 30-60 seconds in front of the counter after picking up the food to figure out where should the plates go. I was sitting in the middle of the room and notices how on many occasions guests who were sitting at corner tables had to stand up or raise their hands for quite a long time to get staff's attention. I actually had to call the staff myself and redirect them to the corner tables.

The owner/manager, who is Italian, should be spending most of the time on the floor with the guests (since most of the guests were foreigners) or managing the team, but unfortunately he spent most of the time doing the service himself, including making cocktails.

In general it wasn't bad, bit unfortunately based on what I heard about Casa Mia before I came I was a disappointed.

  • Visited October 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Son N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Visitor rating
    126
    63
    19
    5
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Wonderful italian food !!!! Definitely go there!!”
5 of 5 bubbles Reviewed October 4, 2012 via mobile

My friends and I decided to try this restaurant as we live in china and were away on holiday in Sanya we wanted a western meal and as this restaurant was rated no 1 in Sanya we thought why not. We were not disappointed food was delicious and as I have recently been to Italy I had high expectations. The service was also very good compared to what I have experienced in my year in china so far. We were so impressed we went back for a 2nd nite and I was only there 5 nights.

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Kentgirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
110 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Definitely number one restaurant in Sanya.”
5 of 5 bubbles Reviewed October 4, 2012 via mobile

We have been here twice in our week long Sanya vacation and I'm guessing we will go once more. The service is very good, especially considering you are in China. 3 of us had wine, drinks, apps, main and dessert for 550rmb. Really reasonable, considering quality. My fav dish is the tomato mozzarella salad that The owner kindly explained was not caprese salad when I ordered. Pretty sure I'll never hear an explanation like that again in china! We saw other regulars when we were there and the owners kids are there, solidifying the family atmosphere. It's also incredibly clean.

    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank mainereason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tianjin, China
Level Contributor
39 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“WOW! Excellent food”
5 of 5 bubbles Reviewed October 2, 2012

As an expat in China, I have come to expect a lesser quality from 'western' restaurants. You are happy with food that kind of resembles what you can get at home.

Casa Mia would be a popular restaurant no matter where in the world it was placed! It is excellent food! Everything that I have had here (appetizers, pasta, pizza, dessert, wine) has been spectacular. (I have a soft spot in particular for the Salmon ravioli in asparagus creme sauce!) Berzinga, the owner, is from Parma in Italy, and it shows in his food. I can not say enough about this restaurant. To top things off, the Sanya Bay restaurant is on the second floor with a balcony over looking the Sanya Bay beach.

  • Visited October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Level Contributor
86 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“My Italian Home in Sanya”
5 of 5 bubbles Reviewed September 22, 2012

We lived for 1.5 years in beautiful Sanya and Casa Mia with its Boss Stefanno and his Chinese wife were our Italian Home. great food, reasonable priced, reliable delivery, friendly people, free ice cream for the boy, free advise for expats on the daily things of daily life, relaxed and family feel whenever you go, lot's of local expats returing every week, speaking highly of the place, a nice terrace for the evening overlooking Sanya Bay, clean facilities (you know what I mean), well maintained AC interior for the daytime. I will come back whenever in Sanya, thank you guys for keeping this place at the forefront for Expats in Sanya.

  • Visited November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank LifelongExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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