Rooms were large and had the basic amenities that you would expect from a five-star hotel. Service was a bit patchy depending on how harassed the staff were. There was a marked improvement in service standards after the busy weekend, Overall, service level was not on par with other Inter Continental asian hotels.
One thing that irked me was the lack of attention to details. Service stations at the restaurants looked terribly scruffy and even dirty, Staff uniform was also dirty. When I asked a staff who was standing around for children's utensils, she pointed vaguely to a table across of the room instead of offering to bring them to our table which is what you would expect for other Inter Continental hotel. It was not like she was busy with something because she continued to stand at the same position chatting to another staff behind the counter, Staff at Inter Continental Club were not particularly helpful or warm. We arrived between the tea and happy hours but no one stepped out to ask if they could help us. They just continued to go about their tasks without making eye contact. Tables at this "exclusive" area were not cleared promptly and we had tot request for this to be done.. At the club level of other hotel chains, this is the minimum and usually one gets a little more pampering which was absent here.
In summary - good location and hardware not matched by service standards worthy of other IHG hotels in Asia.
- Official Description (provided by the hotel):
- InterContinental Sanya Resort occupies one of the most beautiful locations in Sanya – Xiao Dong Hai. Surrounded by pristine white sands and majestic mountains, this resort offers guests inspiring views from every room. Beautiful water features and water gardens throughout the resort create a serene yet stylish ambience. InterContinental Sanya Resort offers 343 rooms including 24 beachside villas, and guests can lounge in four swimming pools, dine in seven restaurants and bars, unwind in our soothing SPA InterContinental or choose from one pillar free ballroom and seven inspiring meeting rooms. ... more less
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- Also Known As:
- Intercontinental Sanya Hotel Sanya
- InterContinental Sanya Resort Hainan