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“very unpleasant experience (due to poor staff service)”

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Pullman Sanya Yalong Bay Villas & Resort
Ranked #24 of 1,346 Hotels in Sanya
Certificate of Excellence
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“very unpleasant experience (due to poor staff service)”
Reviewed May 7, 2013 via mobile

we stayed at a villa which has its own swimming pool. the hardware is a bit old but the setup is quite nice. On one of the evenings, there was no electricity in our area of the city. The hotel staff did warn us ahead of the time. We lost electricity shortly after mid-night. After a whole night of tossing and turning in 30+ degree heat, I couldn't take it anymore and called the front desk at 6am for a fan. I was told that the hotel has its own electricity generator so we should have been getting electricity (at least intermittently) throughout the night! Apparently there was some kind of a "glitch" which resulted in our villa not getting any electricity from the backup generator and had I not called, we wouldn't have gotten electricity for couple more hours. What really sets me off is that we could have gotten electricity in our villa from the backup generator but due to some staff's mistake, it was not activated in our villa and as a result, we had to suffer a sleepless night. I think this unpleasant experience says a lot about the competency of the staff (or lack thereof) here and I would not come back to this hotel because of it.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank threedegrees9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, May 13, 2013
Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your comments with us.

We regret that some aspects of our service did not quite meet your expectations. it's feedback such as yours that enables us to reinforce the quality of our service , Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.

It allows us to ensure and improve the quality of service we want to offer our guests.

We are very sorry for what you have been through and hope you will give us a chance to regain your confidence.
We hope we will have the pleasure of welcoming you again soon in our Resort,

Yours faithfully,

Thierry Douet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Shanghai
Level 6 Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 335 helpful votes
Reviewed April 20, 2013

This, by far, is the best, private resort experience I've had in 9 years living in China. This is my 4th trip to Sanya, previous ones were terrible (see the review of the Day's Inn). Friends had told me about the Pullman Villa's, and I decided to try.

I stayed for a few days in a Myanmar Villa, and from the Moment I arrived, until them moment I sadly left, I did not leave the totally private villa with it's private pool, huge Jacuzzi, massage hut, TV room, mini bar, bedroom etc... it was perfect for a great LGBT get-a-way.

Staff at front desk spoke English, and greeted well. Driven to the villa in golf cart, room service combines both an array of French style western and Chinese dishes. Daily housekeeping were lovely and did not lift an eyelid. Really felt comfortable there. (I think I was naked most of the time in the sun and pool).

The villa is fitted out really well, direct from the bedroom into the pool, direct from the pool into a rain shower, normal shower, bathtub etc... great amenities. All of the villa doors and windows open to pool view, and great ceiling fans, and/or AC.

The worst part about the experience was leaving. I cannot wait to return.

Room Tip: Only choose a villa. don't waste time with the hotel rooms.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TobySimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, April 23, 2013
Dear guest,

We would like to thank you for choosing Pullman Sanya Yalong Bay Resort & Spa as your accommodation choice during your recent stay in Sanya and for taking the time to complete your review.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Meanwhile, we are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed the food in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pullman Sanya Yalong Bay. In the meantime, we remain at your disposal should you require any further assistance.

Yours faithfully,

Thierry Douet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level 6 Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 10, 2013

We stayed in the hotel for a week which collided with the Boao conference. Due to this conference some streets were closed off but the hotel informed us per e-mail in advance. As we didn't have a rental car etc this caused no problems for us, and if we would have had one the hotel was ready to help.

The hotel is opposite the Hilton which means it is inland. To get to the beach you can walk for 10-15 min or go with the beach car which goes every 15 min (although we had the impression it went more often). There were towels at the beach and a café so no need to drag loads of stuff with you. There were also beach toys for kids in case this is needed.

We had mixed weather und made used of their billiard table in the basement. There were also mahjong rooms (I think three), a table tennis table and a snooker table. The pools were clean and there is a longer pool connected but further away from the playing area which allows some real swimming.

The gym was also good. There were two treadmills, two cross-trainers, some dumbbells and some machines. There were bikes to rent and activities were organised daily but we didn't participate in any.

We were showed our room by a non-chinese person who spoke excellent English. Most Chinese staff could enough English to help by.

Bed was harder than what we are used to, but we slept like babies anyway. :) WiFi was available in the rooms and public areas free of charge. We never tried the SPA.

We enjoyed drinks in the bar, the food/buffet in the restaurants and the view. Peaceful and relaxing - just what we were after!

Room Tip: You can rent houses or rooms. We had a room on the second floor. We had a perfect amount of sun on o...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CuriousSwede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, April 16, 2013
Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay during your recent visit in Sanya and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us. Your comments on the service and quality provided in our hotel will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again in the near future to Pullman Sanya Yalong Bay Resort & Spa.

In the meantime, We remain at your disposal should you require any further assistance.

Yours faithfully,

Thierry Douet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shanghai
1 review
Reviewed April 6, 2013

swimming pool is too cold to swim at the april.,not elect warm pool as another Pullman Sanya.. restuant service is good and warm, room is very old and direty,can see not well maintenance at all. Hotel should be 4+ star, but front desk service like 2 star. As Marriot gold
Member and Le Club Accorhotels Platinum member, we won't come to this hotel any more, so not happy 5 night

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ihil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, April 6, 2013
Dear guest,

We sincerely appreciate you taking the time to send give us your feedback with your review on trip advisor,

Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.
It allows us to ensure and improve the quality of service we want to offer our guests.

We are very sorry for what you have been through and hope you will give us a chance to regain your confidence in the near future.


Yours faithfully,

Thierry Douet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2013

My fiance and I stayed at the Pullman after recommendation from a friend .From the moment we arrived we found the staff very helpful and professional.The reception and bar area being large and open and being made of timber gave a more natural and peaceful ambiance .After a short trip in a buggy to our Thai villa ,the villa more than lived up to our expectations with subtle touches like flowers on the bed , a good pod coffee machine and there is nothing better than diving straight out of your bedroom into the pool and then laying under the cabana with your partner with no one around you.
Being at the southern end of Yalong Bay the enjoying the veiws of the mountain from the Soda Bar while enjoying a cocktail or two was fantastic .
After a short buggy ride provided by the hotel you can get to the Pullman private beach area ,again being at the southern end of the bay it is quite and peaceful with no buildings around you ,a great deck overlooking the bay .
If your looking for a quite relaxing time away from the ever present crowds in China the Pullman Yalong Bay is a great spot to unwind and relax .

Room Tip: Stay in one of the villas ,with a private pool .
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roym892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, April 6, 2013
Dear Guest,

We would like to thank you for taking the time to complete your review following your recent visit at Pullman Sanya Yalong Bay Resort & Spa.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.
We hope we will have the pleasure of welcoming you again soon in Sanya,

Yours faithfully.

Thierry Douet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 23, 2013

Facilities is a little bit old. Most of the wooden decoration outside my room are deteriorated. Size of this hotel is not as large as recently hotel built in Sanya Size of swimming pool is relatively small as compared to the nearby hotels, but acceptable. Private beach cannot directly accessible but commuted by electrical golf car, this is the most disappointed point when I booked this hotel. Maybe these reasons, the hotel is not clouded but enjoyable.I would prefer this hotel due to its quietness.
Bed is really good. I cannot sleep well in home but I can here.
Staffs are really friendly and helpful. Food stalls at nearby is quite expensive and limited of choice. I would prefer to stay in the hotel to enjoy buffets. Breakfast and dinner buffet would not let you disappointed. Actually, the dinner buffets is the best in Sanya (not worse than Hong Kong) I ever tried.
Book here if you cannot afford the expensive hotel nearby.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Mansai1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, March 30, 2013
Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.

it's feedback such as yours that enables us to reinforce the quality of our service and food,and we really appreciate your constructive comments.

We are delighted to learn that you had a good stay with us and particularly value our hotel. Your comments on the service provided by our staff and hotel food are most gratifying and will be shared with the whole team.

We hope we will have the pleasure of welcoming you again soon in our Resort,

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed March 12, 2013

This is the first time for our family trip and there is a big surprise when we checked in Pullman, Sanya, was upgraded to the Thai Villa without extra fee.

The big house, private pool and good car service makes us feel no difference as staying at hotel.

The bleach is too far from the hotel, however, it just takes around 5 minutes to reach by the electronic cars.

The best is the dinner. We stay during Saturday and Friday, and its dinner is very good for us, the buffet including BBQ and Seafood tastes good, and its cake and sweety is better than we thought. We will go back again for enjoying its dinner, again.

What we thought that it can improve is: 1. The restuarant service for children. When we take kid to the resturant to have dinner, we usually use our own dishes for her. The better is that the restuarant can provide professional service for the kids dishes washing with hot water actively. 2. The swimming pool is not very good for infants, such as 16 months. The kid swimming pool is too small but the adult public pool is too large. Usually the kids don't like to play just in a very small pool, but more like to play with adults together. It's better we can have a public middle size pool which can contains adult and kids both together to play, of course we can play with our neighbor as well.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tangwie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review, March 13, 2013
Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.

it's feedback such as yours that enables us to reinforce the quality of our service ,and we really appreciate your constructive comments.

We are delighted to learn that you had a good stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

We hope we will have the pleasure of welcoming you again soon in our Resort.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Sanya Yalong Bay Villas & Resort

Property: Pullman Sanya Yalong Bay Villas & Resort
Address: Yalong Bay National Resort District, Sanya 572000, China
Location: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Sanya
#9 Top resorts Hotel in Sanya
#12 Family Hotel in Sanya
#22 On the Beach Hotel in Sanya
#22 Spa Hotel in Sanya
#23 Luxury Hotel in Sanya
#33 Best Value Hotel in Sanya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Sanya Yalong Bay Villas & Resort 4.5*
Number of rooms: 190
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Also Known As:
Pullman Sanya Yalong Bay Hotel Sanya
Accor Sanya Yalong Bay
Pullman Sanya Yalong Bay Villas & Resort Hainan

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