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“Brilliant stay - but front staff could be a bit more active”

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Pullman Sanya Yalong Bay Villas & Resort
Ranked #25 of 1,347 Hotels in Sanya
Certificate of Excellence
Reviewed January 19, 2012

Spend a short week during January 2012. I had a room next to the pool. Nice, clean, spacious (it you are not American) and with a good room service.
The hotel room had a nice view to the pool. There was a balcony with a nice sitting place where you could look along the hotel.
The bathroom is nice and our bathtub had a nice view throughout the room and in to the pool area.
The minibar is small but the room service nice and fast. Due to late arrival we used it full the first evening - the wine list although is not that extensive.
There is a wireless internet but I would say that the quality is poor. You can although use cable but it come with a crazy high price.
In many hotels on a tourist destination you will find a rack or two with ideas on what to do. That does not exist. The front desk staff speak some English but it wold be nice if a list of suggestions was provided. On the second last day a staff member told us about a nice national park just a short taxi ride away - we went - great experience on a mountain.
The hotel beach means you need to take a 4 minute drive to the beach with an electrical car. Nice short tour along the other hotels. The beach is nice with a small beach bar. Towels are provided on the spot for free.
You can rent a bike at the hotel and take a tour along the area. We spent more time at the pool just relaxing.
They also have a spa but living in a SPA town our self if was not really something we cared for but in general I can only recommend spa treatments.
The restaurants are quite okay - but you could also go to the restaurant at other hotels. We went to test Japanese at Marriot just cross the street. Very nice - absolutely recommendable. The Marriott hotel is.. a Marriott hotel so I for sure prefer the Pullman one.
Not the most luxury hotel in the Bay Area but the one with most charm.

Room Tip: If you need privacy then book a villa. If you want hotel experience reserve a pool room.
  • Stayed: January 2012, traveled as a couple
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1  Thank Jesper Schou H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded January 24, 2012

Dear guest,

We would like to thank you for taking the time to complete your review following your recent visit at Pullman Yalong Bay Resort & Spa.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work.

We all look forward to welcoming you again in Sanya.

Yours faithfully

Thierry Douet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 12, 2012

I would not recommend this hotel to anyone visiting Hainan island for the reasons that many of those who left their feedbacks on this website experienced. Those are:

1. Crappy rooms for a high price - the walls and ceilings are extremely thin and therefore you would hear everything that is taking place in the neighbouring rooms or upstairs. That especially concerns toilet flushing sounds and furniture movement. Forget about getting late sleep in the morning.

2. The rooms are pretty worn out which would make you feel very ripped off for the price you paid. Numerous scratches on the wall, broken toilet, broken shower door, leading to water puddles on the floor. The box is there so that someone can lean it over the door to keep it shut. And oh yeah, forgot to mention that the toilet wall into the room is TRANSPARENT. Enjoy the view!

3. No English speaking staff- actually only one person at the hotel spoke English and I give many thanks to her. Without her, the stay would me very complicated. Forget ordering a less spicy food or an ice in the drink, that's quite a quest.

4. Beach - hotel lets many wedding couples to come to the beach to take pictures. Wedding couples occupy the lodges on the beach, forcing the hotel guests to lie on the sand.

5. No WI-FI in the room. Beware those using IPAD or other wireless devices, you would only be able to use those in the lobby. For the room, u get a cable and get charged 80 yuan per day to use it (16 bucks). A total rip-off

In general, if you would like to live in a better condition you are welcome to rent a villa which is almost 200 bucks more expensive. However, at almost 350 bucks per night for a regular room, ex breakfast, this hotel is definitely not worth staying it. So sad, especially because the pics on the website were very promising and we had very high hopes on it.

  • Stayed: January 2012, traveled as a couple
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3  Thank angren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded January 24, 2012

Dear guest,

Thank you for taking the time to write to us regarding your recent stay at Pullman Yalong Bay Resort & Spa.
The experience you describe in your letter causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on during your stay.
Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and requests are handled quickly and efficiently.

We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. I hope you will give us another chance to welcome you, when you next visit to Sanya.
If we can ever be of any assistance, please do not hesitate to let us know.

Yours faithfully,

Thierry Douet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2012

Pullman Sanya Yalong Bay has plenty of problems that most likely will ruin your vacation like it did for our group of four.
1. Rooms are plain dirty. Dirty floors, dirty shower glass, dirty walls (squashed insects all over). When confronted about this, cleaning staff reluctantly wipes where you point them.
2. Accomodations are overdue for renovation. Holes and marks on the walls, ceiling, and furniture.
3. Good luck trying to find any English speaking staff. At best one person on duty for the whole hotel. Trying to explain something over the phone is an impossible task (ordering an iron to the room took 4 tries).
4. Poorly organized beach transfer, expect to wait 15-20 minutes to get to the beach and the same to get back.
Overall, it's pretty obvious that this hotel doesn't care about Westerners and their expectations and Chinese clients' expectations from a 5 star hotel are pretty low. Price to quality ratio is something Pullman Yalong Bay should be ashamed of, and really learn from its collegues in the rest of the world.
Ritz or St.Regis would be a better choice by far.

  • Stayed: January 2012, traveled as a couple
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2  Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded January 24, 2012

Dear Guest,

Thank you for taking the time to share your comments with us.
It is with sincere regret that we note your dissatisfaction with our service and facilities.

We are most concerned with the satisfaction of our guests and your feedback is of great value to me. It allows us to ensure and improve the quality of service we want to offer our guests.
Thank you once again for your constructive comments.

I hope this unpleasant incident will not deter you from patronizing us again and we look forward to seeing you Pullman Yalong Bay again in the near future.

Yours faithfully

Thierry Douet
General Manager

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Reviewed December 24, 2011

Everything is fined except my room doesn't have wifi included. Actually before going there, I already asked hotel staff by email whether my Thai Villa will have wifi / internet offers, I got the reply all rooms are having internet and Thai will have both internet and wifi (free) also.
But what a pity there is no wifi in the room as I only taking mobile devices but not a notebook !!
I cannot enjoy the internet even I asked service front desk, staff told me all rooms do not have wifi offer !
Not expected staffs there communicating in English is good. It is nice to me as well.

Room Tip: If you would like to have wifi in your room, bring an AP altogether. Then it is excellent will layin...
  • Stayed: December 2011, traveled with family
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Thank Harvey_Cheung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded January 24, 2012

Dear guest,

We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Sanya
We sincerely appreciate you taking the time to give us your feedback, we are delighted to learn that you had an excellent stay with us.
I have taking high consideration in your comment about WIFI coverage in all our villas, technical aspects have delayed this project, we are actively working to propose this service in the near future to all our guests.
We hope you will give us the opportunity of welcoming you again in Pullman Yalong Bay Resort & Spa.
In the meantime, We remain at your disposal should you require any further assistance.

Thierry Douet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2011

i stayed in the villas with pool and was great!
the main hotel looks like a regular pullman.. has nice pool and the open lobby is quite welcoming. the pirvate villas with pools are fully equipped.. nice pool, bath...
the pullman has its own beach, and an electic car takes you there... less than 4 minutes...
otherise cross the road and use the ritz, marriot or hyatt beach ....
The hotels restaurant at night is quite quiet and the menue or location not too great considering the rest of the hotel and the hotels infront... better location and setting and food in the hotels opposite.

  • Stayed: December 2010, traveled as a couple
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Thank markr27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded December 4, 2011

Dear Guest,

We would like to thank you for taking the time to complete your review following your recent visit at Pullman Sanya Yalong Bay Resort & Spa.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
We regret that our Restaurant offer did not quite meet your expectations. Your comments will surely be consider by our Director of Food and Beverage and will be taken into account for the next review of the Menu.

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.
We hope we will have the pleasure of welcoming you again soon in our Resort.

Yours faithfully

Thierry Douet
Genral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2011

Villas are very spacious and the private pool within the villas are great for skinny dipping. walk in wardrobe, huge bath tub, two shower areas and separate wc makes it quite convenient as well. The buggy rides from the main lobby to the villas or a short breezy walk makes the whole resort feel enjoyable.

The spa also offers very good massage. I slept so soundly through the 1 hour session. Beautiful sunsets as well. So get your cameras ready for the sunset photography.

Beach is a little far away from the resort. Do take note of the shuttle timing otherwise you may have to walk round trip just as I did when I decided to take a morning stroll before breakfast.

http://bit.ly/mscBD3

Room Tip: I stayed in the villas and not the main hotel. So I can only advise on the villas. They are spacio...
  • Stayed: March 2011, traveled solo
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Thank SUPERADRIANME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded December 4, 2011

Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
We hope we will have the pleasure of welcoming you again soon in our Resort,

Yours faithfully,

Thierry Douet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2011

very charming hotel, wonderful villas, an idyllic place to spend vacation with family or friends.
quiet and calm, the perfect place for relaxing.
really good restaurants
lovely private Beach
really good services

  • Stayed: October 2011, traveled on business
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2  Thank Frencham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Sanya Yalong Bay Villas & Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Location: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Sanya
#10 Top resorts Hotel in Sanya
#12 Family Hotel in Sanya
#23 Spa Hotel in Sanya
#23 On the Beach Hotel in Sanya
#24 Luxury Hotel in Sanya
#34 Best Value Hotel in Sanya
Price Range: $98 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Sanya Yalong Bay Villas & Resort 4.5*
Number of rooms: 190
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Also Known As:
Pullman Sanya Yalong Bay Hotel Sanya
Accor Sanya Yalong Bay
Pullman Sanya Yalong Bay Villas & Resort Hainan

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