We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not bad and good service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Haikou Hotel
Ranked #10 of 644 Hotels in Haikou
Reviewed September 9, 2013

Genuine service here. Location is not great but the service makes up for it. Great value for money as we got a good rate. Hotel is old but the lounge is good for an evening drink. Good to laze around. The beach is small but does have a nice atmosphere to it. The lobster offering for the buffet dinner is a great idea and we enjoyed it immensely.
We will be back but the hotel does need a refurbishment.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (490)
Traveler rating
Traveler type
Time of year
Language
  • More languages

50 - 56 of 490 reviews

Reviewed August 14, 2013

A friend recommended me this hotel and I must say it is not bad at all. A little old but it does have its charm.
My room overlooks the calm sea and it is a wonderful experience waking up to a sea view. I love good views from my room. The beach is not bad in Haikou standards and the swimming pool is good too.
I am quite impressed with the overall value this hotel has to offer. Will I be back? Yes, because of the value and because of the good service quality.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Coffeelover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013 via mobile

This hotel is a option for people looking for western options in the sea portion of Haikou. It is not a brand new hotel, but location is good, rooms are fine, there are nice cafes in the hotel. There are different choices of food, but I'd recommend the western restaurant, which is fantastic.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Wesleysjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Hotel, responded to this reviewResponded July 7, 2013

Warm Greetings from Sheraton Haikou Resort!

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

One of the best 5 star hotel in Haikou. The staff are friendly with smiling face. The room is clean and nice. Swimming pool is excellent but unfortunately, there is no swimming pool for kids. Free wifi is available in lobby only. Travelling from hotel to city centre is quite troublesome as we need to have a price barganing with taxi driver rather than using meter!

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cytan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Hotel, responded to this reviewResponded July 3, 2013

Warm Greetings from Sheraton Haikou Resort!

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Sheraton Haikou Resort is the first western chain hotel in Haikou area. She is already 7 years old and the landmark of Haikou hospitality industry. The hotspring is the special point in our hotel which brings the nice feeling of you. The upgraded Breeze all day dining restaurant provides various food and make your trip more wonderful.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013 via mobile

This is best hotel in haikou, rooms are sepecious great atmosphere, lobby bar is design to enjoy sea and lots of trees around hotel. better to stay bit outside haikou down town. wonderfull experience, they do not provide wifi in the rooms that is not conmrtable , otherwise good

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Corporati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Hotel, responded to this reviewResponded June 2, 2013

Warm Greetings from Sheraton Haikou Resort!

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Sheraton Haikou Resort is the first western chain hotel in Haikou area. She is already 7 years old and the landmark of Haikou hospitality industry. The hotspring is the special point in our hotel which brings the nice feeling of you. The upgraded Breeze all day dining restaurant provides various food and make your trip more wonderful.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013 via mobile

The hotel is very nice, with exceptional complex of pools.
The rooms are nice decorated and clean.
The GYM is medium size and not all the instruments in good condition. The breakfast is extraordinary with such variety of dishes,
Highly recommended!

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nir N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Hotel, responded to this reviewResponded May 21, 2013

Warm Greetings from Sheraton Haikou Resort.

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Sheraton Haikou Resort is the first western chain hotel in Haikou area. She is already 7 years old and the landmark of Haikou hospitality industry. The hotspring is the special point in our hotel which brings the nice feeling of you. The upgraded Breeze all day dining restaurant provides various food and make your trip more wonderful.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

The hotel is ok for Sheraton standard, located by the beach. The staffs are trying hard, which is acceptable for China standard. Room is clean, bright and everything works as it should. Internet is extra in the room, with no wifi, but at the lobby they have free wifi.

The facility upkeep is quite ok, although at certain places need repair, overall still acceptable.

The most disappointing thing is the day tour arranged by the concierge staff. It charges extra 100 RMB for pickup and return to hotel because of the hotel location, which is quite far from the city, which is OK since we agreed upfront. At the end of the tour, my in laws ( in their 70s and 80s ) were dumped at the road side an hour away from the hotel under the pouring rain and heavy thunderstorm. That's simply UNACCEPTABLE! Furthermore, we have paid extra for the transport back to the hotel!

I understand that this tour is run by outside agency, but the hotel staff recommend it to us and help with all the registration etc. Hope the hotel could use more reputable tour agency in the future,

Room Tip: Not sure for other room, but the ambassador suites are quite good albeit a bit pricy.
See more room tips
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hktransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication at Sheraton Haikou Hotel, responded to this reviewResponded May 21, 2013

Warm Greetings from Sheraton Haikou Resort.

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us.

I'm so sorry for the unplesaed time you have with Sheraton. I will definitely contact with our related department and fix this. Thank you for your suggestion.

Sheraton Haikou Resort is the first western chain hotel in Haikou area. She is already 7 years old and the landmark of Haikou hospitality industry. The hotspring is the special point in our hotel which brings the nice feeling of you. The upgraded Breeze all day dining restaurant provides various food and make your trip more wonderful.

Thank you for your comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Haikou hotels
1.6 mi away
Haikou Marriott Hotel
Haikou Marriott Hotel
#2 of 644 in Haikou
159 reviews
13 mi away
Hilton Haikou Meilan
Hilton Haikou Meilan
#4 of 644 in Haikou
170 reviews
1.2 mi away
Shangri-La Hotel Haikou
Shangri-La Hotel Haikou
#3 of 644 in Haikou
130 reviews
Show Prices
Show Prices
Show Prices
6.3 mi away
Hilton Haikou
Hilton Haikou
#5 of 644 in Haikou
86 reviews
12.1 mi away
The Ritz-Carlton, Haikou
6.5 mi away
HUALUXE Haikou Seaview
HUALUXE Haikou Seaview
#8 of 644 in Haikou
99 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Haikou Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Haikou Hotel

Address: No.136 Binhai Avenue, Xiuying District, Haikou 570311, China
Location: China > Hainan > Haikou
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Haikou
#5 On the Beach Hotel in Haikou
#9 Spa Hotel in Haikou
#10 Luxury Hotel in Haikou
#10 Best Value Hotel in Haikou
Price Range: $104 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Haikou Hotel 4*
Number of rooms: 341
Official Description (provided by the hotel):
Sheraton Haikou Hotel, a magnificent beachfront resort, just 10 minutes away from the heart of the city. 40 minutes drive to Meilan International Airport and 2 international golf courses within a few minutes' drive. Contemporarily designed with guest utmost comfort in mind, all 341 rooms including 36 suites are exceptionally well appointed with luxurious touches throughout. All rooms are exceptionally well appointed with luxurious touches throughout which feature a spacious work area, high speed internet access, generous sized bathtub and separate rain forest style overhead showers. Six Food & Beverage venues present an endless array of culinary choices, including 3 restaurants and 3 bars: Jade, Breeze, Fusion, Seaview Lounge, Pinot Noir Wine Lounge, Pool Bar and 24-hour room service. With over 1,300 square meters for meeting and celebrating, Sheraton Haikou Hotel can accommodate events and special occasions from 10 to 600 guests. Including 2 pillarless ballrooms, 5 function rooms and a VIP room offer the functionality of breakout rooms for larger events or can be utilized for more intimate gatherings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Ctrip TA, Priceline, TripOnline SA, Orbitz, Cancelon and HotelQuickly so you can book your Sheraton Haikou Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Haikou Hotel Haikou
Haikou Sheraton
Sheraton Haikou Hotel Hainan, China

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing