I came as a paid reviewer on a Secret Inspection for a Chinese travel magazine. I'm glad I wasn't spending my own money since the level at which this hotel did not perform would have had me quite angry.
Most of the drinks and many of the dishes at the restaurants are unavailable. What we did order, I cannot even begin to describe how badly they messed up. Understand that I was being *paid* a stipend to go to this hotel and was spending someone else's money on the food but I still felt the need to complain.
Hardly anyone in the hotel speaks English forcing me to act as the interpreter for other members of my party.
Numerous occasions where hotel staff was too busy on their mobile phone to deal with customers.
Once we found the spa (no directional signage pointing to it), I saw a rat on the stairs to the spa. At the spa they used single-use paper towels and plastic basins.
Uninspired bland decor, in room wifi didn't work, face towel had a hole in it, shower door didn't close all the way, hair dryer missing from one of the rooms... and the list goes on and on and on...
Came back from breakfast at Starbucks to find that the rooms had been made up without removing our luggage from on top of the beds. Since we were about to check out we kind of wondered if this meant that they don't change the bedding between customers.
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- Also Known As:
- Hainan Guest House Haikou, China