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“Great stay”

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Hilton Zhongshan Downtown
Ranked #1 of 359 Hotels in Zhongshan
Certificate of Excellence
Shanghai, China
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay”
Reviewed August 25, 2013

It was just a one night stay, unfortunately. I checked in late and I had a teleconference to attend few minutes later. The check in process at the executive longe was fast and efficient. The hostess ordered for me in room dining. The suite was spectacular, as described later. I had to work late and the high-speed internet connection and the speaker phone made everythiing easier.
The Philip Roth amenities are great quality and allow me to avoid to pack my own.
The check out was not as perfect (at other Hilton's tey check you out w/o having to run the credit card again), but still very friendly. The breakfast at the executive lounge (51st floor)could have been great, but I came at 8.15, probably just after "rush hours" and few "commodities" (croissants, glasses etc) were out of stock...and the hostess did not realize it. ..However they tried to recover, but too llate for me as I had a pick up just 15 min later!
I still give great marks to this hotel and its staff and I'll stay again there should I be in the area again

Room Tip: The suites are spectacular: large size, with walk-in closet, round bathtub overlooking the city, sp...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barbara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, August 26, 2013
Dear Guest,
Thanks for staying with us. It's our honor to povide you a pleasant stay. We hope to meet you again at Hilton Zhongshan Downtown!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2013

Excellent value for money with large, modern and spacious rooms. Cleanliness is first class and the staff are extremely attentive and helpful. Would recommend. II Ponte Restaurant serves delicious food and the service is excellent!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, August 26, 2013
Dear Guest,
Thank you for choosing Hilton Zhongshan Downtown. We highly value your compliment, hope that you will stay with us again in the next trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, Hong Kong
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 18, 2013

Great new hotel, friendly and hospital staff, central location very convenient. Excellent facilities especially the pool area and the gym. Breakfast has a huge variance of foods. Top floor has a great view around Zhongshan.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tobias E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, August 19, 2013
Dear guest,
Thanks for staying with us at Hilton Zhongshan Downtown. We will continuously improve our services to provide you a better and better experience.
We hope to have you again with us for your next trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 10, 2013

Stayed here for a 2 week stay on a recent business trip to China. Level of commitment and service shown by the entire staff was exceptional. Rooms were tastefully decorated, spacious and very well appointed. Management team here has the staff hitting on all cylinders. Rivals any lodging experience I have ever had most anywhere..especially in Asia. Awesome location in the middle of everything... walking distance to many shops, restaurants, etc.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank AB G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, August 19, 2013
Dear guest,
Thanks for staying with us at Hilton Zhongshan Downtown. Your commet is very important to us for us to be able to continuously improve our services and your staying experienc.
Hope you will join us again for next trip with more fabulous experiences!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 28, 2013

Location is excellent, right at the centre of the city and near a big shopping mall.

The 60 sqm executive room was huge, with a round bathtub overlooking the city. However, the design was not good for a twin room as there was no door between the bathroom area and the bedroom area. The service at the lounge was very good and the food selection was okay. I never saw more than 10 guests there at different times during my 2-night stay.

The buffet breakfast on 3/F was nice on Friday morning, with a wide variety of food at a reasonable (though not excellent) quality. The staff cooked and refilled the dishes until the last minute of the buffet. But then big tour groups arrived on Friday afternoon and the buffet breakfast became very crowded on Saturday. The restaurant transformed the made-to-order egg station into a mass production site with pan fried eggs only. Many dishes were pre-cooked and stored in large containers covered by plastic film.

Check-in was okay, although the keys were not ready immediately and the staff opened the door for us. Check-out was slow because the staff had some problem cancelling the deposit held. Besides, some of them were not familiar with the service available. I got contradictory answers when I asked if I could get train and ferry tickets at the hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, July 29, 2013
Dear Guest,

Thanks for staying with us at Hilton Zhongshan Downtown. Sorry for the inconveniences caused during your stay, but we will try our best to improve our service to make your experince better and better each time. Wish you will be with us again for your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

The hotel staff will go above and beyond to make your stay pleasent!! The Executive rooms are HUGE, more space than you need, but they are very comfortable. The Executive Lounge staff is very helpful, and gets to know you and your personal tastes, so they have everything ready when you arrive each night. The location is great for business travelers as there are many restaurants nearby to walk to.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, July 28, 2013
Dear Guest,

Thanks for staying with us at Hilton Zhongshan Downtown. We believe that with your support, we will continuously improve our service to create a better and better experience for you with your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 15, 2013

This hotel offers comfortable, functional rooms, along with excellent facilities. I enjoyed dinner in thier Italian resturant and drinks in their Sky bar. I would recommend this for any businesses traveller.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, July 28, 2013
Dear Guest,

Thanks for staying with us! It is really to hear that you have enjoyed in our Il Ponte restaurant and Horizon Bar. We wish to meet you again at Hilton Zhongshan Downtown for your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Zhongshan Downtown

Property: Hilton Zhongshan Downtown
Address: No.16 Zhongshan Third Road, East District, Zhongshan 528400, China
Phone Number:
Location: China > Guangdong > Zhongshan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 359 Hotels in Zhongshan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Zhongshan Downtown 4.5*
Number of rooms: 459
Reservation Options:
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