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Reviewed July 11, 2017 via mobile

So the management said I can't use the pool due to hygiene, that hair will fall into the pool. I have chest and hair on my legs! Then what! I asked the question.. hmmmm... and later they said ok just said rule, btw they were ready to sell me a hair cap.

I must say the rooms, the location is excellent, the breakfast is the best I have had in China, tasty

Stayed: July 2017, traveled on business
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2017

I stayed here for two nights, on a business trip. Being a IHG Rewards Club member helped in the check-in process, and fetched me a couple of welcome drinks. The room was spacious and well-appointed, with free Wi-fi. Buffet breakfast was included in the tariff, and the fare was quite sumptuous.
The hotel environs are good, and the property exudes a warmth that is alluring. Business kept me away most of the time, but the little that I was able to spend in the hotel was satisfying. The presence of a Starbucks outlet within the hotel turned out to be a boon on the 2nd night, when I returned late (past 11pm) and room service had shut down.
Whenever I return to Zhongshan, this will certainly be my choice of stay!

Room Tip: Rooms facing the road are surprisingly quiet. Opt for a non-smoking room if you can't bear the smell of tobacco.
  • Stayed: June 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Dilip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this reviewResponded June 18, 2017

Dear guests, thank you for always choose our hotel, we have received your such detailed comments, our morale.Our hotel design luxury atmosphere, meet your noble image.At the same time, the hotel facilities, to meet your every need.We also continue to provide the best service for you, hope you will continue to support our hotel, you are welcome to come next time!Hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2017

Exceeded our expectations from check in to check out. Service was very friendly. Value great, with a club lounge that provided a great place to do business. The restaurant dinner was great as was the breakfast. Most important although a little dated it was clean and didn't smell musty.

Room Tip: Always go for club rooms the extra cost is totally worth it
  • Stayed: May 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank AnnaMA2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, General Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this reviewResponded May 21, 2017

Dear guests, thank you for choosing our hotel, we always adhere to the guests as the center.We have been trying to keep the environment of the hotel equipment, and constantly improve the service level of the guests.Happy meal quality can give you a deep impression, and enjoy our product.Respect for the guest is a reflection of the best is to try to reach ideal level.Our hotel is located in the commercial center, convenient your travel.Looking forward to your next again, thank you for your interest in our attention!

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Reviewed May 18, 2017 via mobile

A decent property that's more traditional in nature. The service is good, the executive lounge has all you need and the rooms/amenities are all good. Cooling is an opportunity. While the rooms have A/C it does a lesser job on the dehumidification front. My room was quite damp leaving clothing, passport, leather briefcase, etc very damp. I'll stay here again as is the best choice in the area.

Stayed: May 2017, traveled on business
Thank TASunde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, General Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this reviewResponded May 21, 2017

Dear guests,thank you for choosing our hotel, we are very honored to have you stay.Questions about hotel and wet, we have to reflect the relevant departments, and make timely improvements, to ensure that similar events no longer occur in the future.At the same time, thank you for our executive lounge, and hope you can stay happy.Once again thank you for choosing our hotel, hope to the future and your company.Hotel management

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Reviewed February 11, 2017 via mobile

This is the second time Myself and my wife have stayed here and we have not been disappointed. Clean and spacious rooms. Excellent friendly and polite staff especially Julia from Ukraine, The customer service manager. Thanks ! John & Cherry from Hong Kong

Stayed: February 2017, traveled with family
Thank Jinkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this reviewResponded February 13, 2017

Honored guests,Hello, we thank you very much for your highly evaluation, comfortable environment, excellent service, warm hospitality, is our commitment to the arrival of each guest.Julia is our customer service manager, very happy can be appreciated by you, we will continue to work hard, for the best offer you the best of everything! Hotel management

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