I have stayed at this hotel for the past 6 years. My most recent visit to this hotel was indeed a horrible experience.. This hotel used to be a part of Days Inn and was a 4 star hotel. Since they have changed from Days Inn to CAA Holy Sun it no longer provide adequate assistance in English. It's still expected that you pay American prices but does not provide English services. The business center agent was horrible. When I checked in, I asked if they provided WIFI services. I was told "yes". I went to the main lobby with my laptop and asked do I need a password for WIFI. The agent insisted that they didn't have wifi and that I could use their computers. It was late so I agreed and used their computer. When I left out of the business I stopped back by the Check In desk and was told "yes" we have wifi. The agent either didn't understand or wanted addtl money from me. I argued that I had my own computer right there so why should I have to pay? The business center agent continued to demand money, I paid and agreed to NEVER stay again. The restaurant was no better. It also took at least 20 minutes to explain and order fried noodles without any meat. (they serve this at breakfast). They bring me a plate full of I don't know what it was, full of every animal on the planet. Then had the nerve to once again DEMAND money for a completely wrong order. I flat out refused to pay. They never did get my order right. The next plate brought to me was a platter full of white rice.This was just 2 of many bad experiences at this hotel. Please don't expect ANY english services at this hotel.

As a first timer to Shenzen, the hotel is not easy to locate especially when not many speaks English. Coming out from the train station they are alot of peoples sitting and sleeps outside even its winter. To get to the hotel one has go down to the under-pass and cross the road. Walking is not easy as there is no foot path along the road. The area is isolated and the hotel is very dimly lit along the corridors. The condition of the room is not so clean and in china peoples smoke and spit every where. The food in the restaurant is nice and cheap. Views is facing the cemetery across the river and would recommend to stay in Dong Men area with lots of restaurants and fast food outlets. In Dong Men you need to bargain hard and its really cheap compare to most asian cities. shorten our stay here to 1 day than originally planned for 3 and went straight back to Hong Kong. On our way out, we booked our hotel with a small travel agent at the Luo Ho station that offers good rates and instant confirmation for hotel in Hong Kong. Certainly would not recommend this hotel to anyone...not at all.