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bambooKK
Kota Kinabalu, Malaysia

Best hotel choice when chasing early flights

4.0 of 5 bubblesReviewed Apr 25, 2012
We stayed for 2 nights to catch an early flight on third day morning. The price was reasonable and affordable, especially the hotel is only across the road. The staff were kind and the room was clean. On top of that, they provide free airport transfer. Just called them when arrived at the airport, the van would arrive in less than 30 mins.
Date of stay: January 2012
Trip type: Traveled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (243)
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130
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15 - 20 of 243 reviews
Reviewed October 22, 2011

I stayed here to catch an early flight. I booked through an online agency and had indicated I would arrive between 7 and 10pm. Due to heavy traffic at the Hong Kong to Shenzhen border I arrived at 10:45pm to be told that my booking had been cancelled due to a late arrrival.
I was subsequently offered the same room at 30rmb addtional charge. Money is not really the issue but I believe this kind of behaviour demonstrates that the hotel's management has some serious mentality issues. This is not the way to treat customers.

Otherwise it was just an average Chinese business hotel, acceptable but tasteless. Value for moneywise it's fine. Going forward I will avoid the Vienna hotel chain if I can.

Date of stay: October 2011
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Camiel d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 22, 2011

when there on march 2011. The staff are very friendly, nice & helpful. The room is very clean, tidy & comfortable. it not just a 2 stars hotel :) will definitely stay there again

Date of stay: March 2011
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank busybody9009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 29, 2011

We stayed here for a night only for a very early flight next day, and found the price for this hotel was more than reasonable. We didn't expect much for this price of hotel but it turned out to be more than value for money. The staff were nice, the hotel was clean and well-equipped with things you need for a transit and also provided complimentary water and regular shuttle bus service to the airport.

Date of stay: August 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Feimao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 15, 2011

The hotel is directly opposite the airport and you could walk there provided you can cross the highway... though a drop/transport van is available . The hotel is cheap, clean, big rooms and courteous staff whose English is very very basic. Breakfast included. Ideal for a late night arrival or an early departure. And buses to Shenzhen Station is again just across the road and cheap too. But do not expect too much luxury...a good bed, comfortable room, good price....what more can you ask for.

Date of stay: December 2010
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ktinde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 16, 2011

Only good for an overnight stay as has been mentioned. Clean. The sheets were white and crisp. The bathroom was large and clean. Toothbrush, comb etc. provided. Staff was as helpful as possible in view of the fact that they barely spoke any English. I arrived around noon and felt safe walking the neighborhood a lone female and had dinner in a restaurant around the corner. Their 'business center' is being used as a storage room so you can't get any help there. I did find a internet cafe in the neighborhood (my laptop had a problem). The room was surprisingly quite considering the airport was across the street. Bed was very firm as mentioned but I like a firm bed and slept well. The negatives: 1 There was no heat. Didn't realize this until I had checked in, gone out to eat and was about to settle in for the evening. 2. No one spoke English well enough to describe the hotel shuttle or handle issues. After waiting 45min looking for a van with the hotel's name on it... I ended up taking a taxi to the hotel which is literally across the street but you can't walk because it's a fenced-off busy highway. Be advised that the shuttle may have no English wording so unless you can read Chinese you won't know it's from the Vienna Hotel. But, there IS a FREE shuttle. It makes it rounds every 1/2 hr and I was taken back to the airport the next day for free. Look for the beige van @ terminal 'A' on the upper level: door #3. Confirm that there is heat and try to get a description of the shuttle van if possible before signing up. I'd stay again if the heat issue was resolved because it's CLEAN and cheap.

Date of stay: February 2011
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travlqn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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