I had a great experience with this hotel. The staff are very well trained and managed, and their customer service is very good. I got the sense that that all the staff were trying very hard, although they didn’t always necessarily know quite what to do in every circumstance. But that didn’t usually matter as their gracious manners made up for any confusion about what they were supposed to do. Considering it’s China, they’re certainly well above average.
The decor of the hotel is dark wood, as is common in China, and it can be a bit overwhelming to some guests.
The amenities in the guest room are excellent and very comfortable. I was pleasantly surprised to be upgraded to a very large room, so I’m not sure if all the rooms are so well configured. My room had both a spacious shower and a very large tub. Nice touches included a mirror in the shower, a magnifying mirror, many channels on the TV in a wide range of languages, and amenities like slippers. On my 23rd floor south-facing room, there was absolutely no street noise disturbing me while I slept. I quite liked the breakfast buffet which was included in my room rate.
I was working in the hotel’s meeting rooms, and the service and support from the convention staff was also excellent.
I definitely recommend this hotel.
- Official Description (provided by the hotel):
- Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more less
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- Also Known As:
- Sheraton Shenzhen
- Shenzhen Sheraton