Was here in Feb and while i had "Mixed Feelings" but would say the service at the reception counter has improved heaps - friendly and warm.
However, I still don't know what does guys in the suits do - they hang around all the time but not sure what they do - i asked a couple as to where the ATMs were, they just gestured in the rough direction and not speak. Would have expected them to at least walk the 10-15meters so that one would feel it's a 5 star service.
on the bright side - i got in really late and they didn't have a standard room, so they upgraded me to a suite room xx15, even though it was a smoking suite, i couldn't smell anything. Was really spacious and was surprised to see that it had a kitchen too.
- Official Description (provided by the hotel):
- Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more less
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- Also Known As:
- Sheraton Shenzhen
- Shenzhen Sheraton