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Sheraton Shenzhen Futian Hotel
Ranked #18 of 2,755 Hotels in Shenzhen
Taiping, Malaysia
Level Contributor
88 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“I see improvements!”
4 of 5 bubbles Reviewed May 24, 2013

Was here in Feb and while i had "Mixed Feelings" but would say the service at the reception counter has improved heaps - friendly and warm.

However, I still don't know what does guys in the suits do - they hang around all the time but not sure what they do - i asked a couple as to where the ATMs were, they just gestured in the rough direction and not speak. Would have expected them to at least walk the 10-15meters so that one would feel it's a 5 star service.

on the bright side - i got in really late and they didn't have a standard room, so they upgraded me to a suite room xx15, even though it was a smoking suite, i couldn't smell anything. Was really spacious and was surprised to see that it had a kitchen too.

Room Tip: view of the garden is really nice.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MacGyver-SG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, May 28, 2013
Dear MacGyver-SG1, thank you so much for sharing your comments with us in the online community, and to recommend those parts we did good and to point out those ones we need to pay attention to. We feel happy that we light up your expectations in most respects like the service and facilities. Of course we will keep improving the whole service quality. We are looking forward to your coming back when you visit Shenzhen next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed May 13, 2013

I was here for only one night so cannot say much about the services. In fact there's nothing wrong. It's just the interior was extremely tacky and make people feel rather uncomfortable. It does have a lower rating feeling because of the quality of the design. The colour scheme of the rooms, common areas are dark and in strange patterns.
I'm sure there are more elegant hotels at this budget.

The bar was quiet but still had to wait for the service. May be there are too many entrances so the bar tenders did not notice all the guests coming in.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CommercialG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, May 20, 2013
Dear CommercialG, thank you for taking time to review on Sheraton Shenzhen Futian Hotel.We do apologize for not meeting your expectations. We will pay more attention to Bar service and try to work better in the future. And we are looking forward to welcoming you back to Sheraton Shenzhen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed May 2, 2013

I stayed at the Shenzhen Sheraton FuTian Hotel during the CMEF 2013 in April in the Studio Suite located on the 22nd storey.
My stay was not too pleasant and luckily it was compensated with the helpful staffs in the hotel. Firstly, the air-conditioning needs upgrading as it is old and despite switching on to the full blast, it was still humid and hot. There was no cool air except some warm air coming out from the vent.
During my 5 days in the hotel, my precious time was spent waiting for their technicians to come and check, test, wash etc etc but the condition was not improved. Thus resulting in sleepless nites right through my stay.
Next, as it was supposed to be a business trip - the room internet failed. The connection was so bad that urgent mails cannot be sent at all. They have to send their staff here almost everyday and they explained that the network is very old and need upgrade too but still pending....
Another disappointing and frustrating issue - the tap at the bathroom. There tap has not been maintained properly as the connection is loose and you are unable to adjust the temperature. But we are not technical person and we have no idea why the water is so hot and my poor mom has to bath and endure that. Until she came out and told me, she was all red ! I asked for the housekeeping and initially they tried and cannot find the reason why until much later, I was told that there was a screw that was loose !

There was also a small scale strike right in front of the hotel main door ! I was carrying heavy stuff back from the convention and imagine when you were unable to enter the hotel at all !

I like to highlight that the executive lounge is really not up to the standard for a Sheraton to have. The food was not nice and the items were cold. Paying to stay in an executive floor for the executive club is surely not worthwhile. Even in the evening where they provide light food between 5-7.30pm, the selection was extremely limited. Should not go for the executive club.

Though the above constituted a bad experience, I like to compliment on the staff's friendliness and offering assistance despite problems were still unable to solve.

But likely I will not go back to this hotel again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GraceLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, May 8, 2013
Dear GraceLim, thank you for your precious time on reviewing us. We do apologize for your unpleasant experience. And you do bring up those parts needed improvement. We will pay extra attention to this and make it better for every guests. Still looking forward to your coming back to give us another change to offer better service you deserve.

Warm regards,

Vera Z
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Sydney, Australia
Level Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed May 1, 2013

Attended large trade show and it is only a short walk.
Across the road to hotel is small shopping centre with 20 restaurants.
Also right outside is subway station.
We booked a car service to tak us back to HK Airport, were pleaseantly suprised when a Bentley arrived.
Hotel is large and well run. Would stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgvictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, May 5, 2013
Thank you for sharing your complimentary comments on us with the online community, dear dgvictor. We do feel happy that we have made your stay with us a pleasant one. And the hotel team is looking forward to welcoming you back in near future.

Warm regards,

Vera Z
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
94 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

One of my most painful travel experiences in a long time was at this hotel. I awoke at 2 am (blame jetlag and an insistent ringing mobile) and dashed across the room to answer the phone only to kick, with full force, a marble ledge near the window. I broke my pinky toe.

Now that this little anecdote is out of the way, I can only say nice things about the hotel. The Front Desk staff were very good, the room was huge (SPG upgrade), laundry was fast, the fruit basket was large and ripe, and the location was near all the businesses I needed to get to. Nearby is a mall that has a nice outdoor eatery. I am not crazy about Shenzhen in general, but I like this hotel and have returned several times now to find the same results each time.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, April 7, 2013
Dear Michael F, thank you so much for sharing you experience. I fully understand you pain on your pinky toe and feel really sorry about this incident. But I do appreciate your special appreciation and recognition on our facilities and service. Wish you got well soon and remember that the Sheraton Shenzhen Team is looking forward to welcoming you back to the hotel in the near future.

Warm regards,

Vera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 27, 2013

perfect location with professional and nice service, and yummy food, everything is nice! the ladies in club lounge are very nice, they'd like to help you as soon as you enter the lounge, and could solve any problems, awesome!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brandonhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, March 28, 2013
Hi, Brandon. Thank you for your very positive comments on us. Glad that we have satisfied your stay with our excellent service and facilities. Especially, I will definitely share your high praises with the Sheraton Club team. Thank you again and looking forward to your coming back soon.

warmest regards,

Vera
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Xiamen, China
1 review
5 of 5 bubbles Reviewed March 26, 2013

Travelling to Shenzhen and Hong Kong with my friends, then stay two nights in Sheraton Shenzhen. Very good experience, we are free upgraded to a bigger room, clean and spacious! And it is only two metro stations away from Futian checkpoint, and the entrace of metro is just inside the hotel area, quite convenient.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanWal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review, March 28, 2013
Dear CanWal,

Thank you so much for sharing your experience with the online community. We feel so honored that we have offered you a pleasant stay with us. We do own a very unique location which is easy to get anywhere in Shenzhen and very convenient to get to Hong Kong. So we are always the best choice for business or leisure travelers. Looking forward to seeing you again when you travel to Shenzhen next time.

warm regards,

Vera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Shenzhen Futian Hotel

Property: Sheraton Shenzhen Futian Hotel
Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#40 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Official Description (provided by the hotel):
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton

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