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Grand Mercure Shenzhen Oriental Ginza
Ranked #26 of 2,844 Hotels in Shenzhen
Reviewed July 7, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Maxluck
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded July 22, 2013

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257 - 263 of 794 reviews

Reviewed July 4, 2013

The hotel offers adequate services (no frills) and super location. The hotel features few restaurants and bars which I did not get to try out other than the breakfast. Executive floor rooms were offered at a little premium which I intend to try next visit.

  • Stayed: June 2013, traveled on business
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Thank Ram6667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded July 22, 2013

Dear Guest,
We would like to thank you for choosing to stay us during your recent visit to Shenzhen and for sharing your experience with us. We are very pleased that you had an enjoyable stay here. The hotel features 3 restaurants and 3 bars which offer various dining options including international buffets, traditional local delicacies and Japanese specialties. We certainly look forward to your return visit and hope that you can stay longer and take advantage of our Executive Floor along with its benefits and entitlements. Yours sincerely,
Grand Mercure Shenzhen Oriental Ginza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank VYIU
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded July 22, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 13, 2013

Excellent service at front desk,what a pleasure.Rooms are clean ,meeting Accor standard and my expectations.Excellent location near underground stations within walking distance. Very Friendly staff at door,parking lot and rooms.Hotel provided all necessary needs and really delighted staying there for a few days.

  • Stayed: June 2013, traveled as a couple
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1  Thank Robert550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded July 1, 2013

Dear Guest,
We would like to thank you for choosing to stay us during your recent visit to Shenzhen and for sharing your experience with us. We are very pleased that you had an enjoyable stay and appreciate your kind words regarding our staff. Feedback like this is certain to motivate all of us to try harder. Once again, we thank you and look forward to seeing you again in the near future. Yours sincerely,
Grand Mercure Shenzhen Oriental Ginza

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Reviewed June 12, 2013

I had a very good service right from the time the bell boy opened the door to my taxi to the reception and to my room. The room was filled with all the needs and very luxurious.

The staff were very friendly and helped me to book my flights and recommending shopping eating places.

I highly recommend staying here if u r in shenzhen. I know i will.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Rajneel_p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded June 12, 2013

Dear guest,
We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to keep up the good work. Once again, we would like to wish you all the best and look forward to see you again soon.
Yours sincerely,
Grand Mercure Shenzhen Oriental Ginza

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Reviewed June 7, 2013

I like the coffe shop and Chinese restraurant is the most.
Counter service is excellent, room is clean and tidy, room service is also good
The hotel is near to the long distance coaches station and near the theeee underground
station, where I can go to many food markets, theatre and shopping malls.
It is money worth.

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank don703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded June 12, 2013

Dear guest,
We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to keep up the good work. Once again, we would like to wish you all the best and look forward to see you again soon.
Yours sincerely,
Grand Mercure Shenzhen Oriental Ginza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

I stopped overnight looking for a branded Accor welcome (I am a first tier frequent customer). Nothing special happened and I was awarded the room of my booking, normally at a non smoking floor (but the smell in the room was showing that not every did respect the instruction .... ). Globally the standard of the room is fine for a Mercure including amenities in the bathroom. The major problem is the noise. Not only the outdoor noise of the trafic but also the inside noise of the neighbours. For such a recent hotel, it is not the expected level. We had lunch at the buffet restaurant. It is globally average, the starters are not so many and the cooking is quite standard and a little bit too international (aren't we in China ?). I advice to go to the noodle soup booth where you can find a good choice of customized preparations. The location of the hotel is in the middle between the airport and downtown but a little bit outside of a district to get out on night for some fun. The main strength is that it faces a metro station where you can quickly get to the Hong Kong border. Overall, this Grand Mercure is below the standard of this brand and it should grant more attention to the AClub members. The main weakness is the noise, the strength is the metro station just in the front.

  • Stayed: May 2013, traveled on business
    • Value
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Thank constaise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this reviewResponded May 15, 2013

Dear Guest,
Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile, we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up. We really apologize for the uncomfortable during your stay. Once again, please accept our sincere apologies and we hope that there will be another opportunity for us to renew your experience at our hotel.
Yours faithfully,
Grand Mercure Shenzhen Oriental Ginza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: Shennan Blvd, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Zhuzilin
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Shenzhen
#13 Best Value Hotel in Shenzhen
#19 Spa Hotel in Shenzhen
#25 Luxury Hotel in Shenzhen
Price Range: $80 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Official Description (provided by the hotel):
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen

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