The check-in was extremely slow. I asked for a non smoking room but was given a smoking room at first and had to go back to the front desk. Service in the restaurant was similar. Overal they are not rude, just slow and kind of useless.
Rooms and amenities are excellent, food at the lunch buffet was good. Fitness room and swimming pool were good too.
A very good hotel for business but would expect better of the service for the price.
- Official Description (provided by the hotel):
- The Kempinski Hotel Shenzhen is strategically located in Nanshan District overlooking Shenzhen Bay and set in the heart of the city's new CBD area. It has easily accessibility to Shenzhen Bao'an Airport. The Metro Line No. 2 and No. 11 Hou Hai Station is adjacent to the hotel. The hotel comprises of 384 super-king comfort beds guestrooms. All guest rooms are equipped with brand-new LCD TV set of 50 inches. It also offers the ultimate dining experience: Seasons Restaurant, Hai Tao Chinese Restaurant and The Lounge. Other hotel facilities include a Kid’s Play Ground, Business Centre, a Wellness Center, and conference facilities for your privilege events. ... more less
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- Also Known As:
- Shenzhen Kempinski Hotel