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“Very convenient central location”

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Marco Polo Shenzhen
Ranked #1,310 of 2,812 Hotels in Shenzhen
Guangzhou, China
Level 6 Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Very convenient central location”
Reviewed July 31, 2013

I've stayed at this hotel twice now and were quite satisfied with the stay.
The best thing about the hotel is the location - centrally located in the city's CBD, yet close to bars, restaurants and shops in the two nearby malls (Shopping Plaza first and the Coco Park), which are within walking distance - about 3-5 minutes once you get out of the main lobby and turn right. There's a Jusco supermarket in Coco Park, so it's quite convenient. It's also very close to the metro station. The proximity to the "bar street" does mean there can be noise at night - some of my colleagues complained about it but I didn't hear anything.
The room itself is very modernly furnished, clean and comfy. The only thing is that it's on the smaller side size-wise.
The hotel staff are very friendly and genuienly helpful. You can tell they're well-trained. The breakfast is very nice - variety and quality.
As my company has a corparate contract price with the hotel so I can't comment on the value-for-money side.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shuang Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, Public Relations Manager at Marco Polo Shenzhen, responded to this review, August 4, 2013
Dear SoniaLovesHairyFish, many thanks for taking your time to share your experiences in our hotel. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. We all look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Hong Kong, China
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

We booked a room for 3 adults via hotelclub.com, unfortunately we found out that we were given a room with 2 small size beds and the room was so small that there was no space to add an extra bed. The hotel only provided us towels and bathroom utilities for 2 persons. Also, we have indicated that we wanted to have a non-smoking
room in the hotelclub.com web page, but when we check in, the front desk still asked us if we want to have a smoking or non-smoking room. We called hotelclub.com for help, and explained to them we had booked a room for 3 adults but now the hotel had given us a room just fit for 2 adults. They said it was our fault to book such a small room, we should book a bigger one. It was not acceptable to have such answer from a big agency like hotelclub.com. We indicated that we wanted to have a room for 3 adults at the very beginning, and the web site recommend the room for us, we suppose that the room with 2 beds that can fit 3 adults and should have 3 sets of towels. Finally the hotel gave us a corner room, a bit larger, but still with 2 small beds and 2 sets of towels. Later we checked the hotelclub.com web site, we couldn't book a room for 3 adults in this hotel. They have made some change after our case and this indicates that hotelclub.com and the hotel understood that giving a small room for someone booking for 3 adults was not acceptable.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jameskwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Level 5 Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 7, 2013

Overall a pleasant experience with friendly staff, a great location, great breakfast selection, clean and well maintained guest room. Chinese restaurant is not my best pick for authentic Cantonese food, but club lounge has some nice offers to make for a great stay. The gym is well equipped and one of the best places in the hotel, same as the lovely outdoor pool.
Would for sure stay again, specially due to the location and the price compared with nearby competitors.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LifelongExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipa, Ilhas, Macau
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2013 via mobile

I stayed two day Marco polo hotel Shenzhen hotel near bank,shopping center same restaurant and night bar this time in Shenzhen holiday we are very lucky for traffic

I stayed two day Marco polo hotel Shenzhen hotel near bank,shopping center same restaurant and night bar this time in Shenzhen holiday we are very lucky for traffic

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Serdar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level 6 Contributor
130 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed June 5, 2013

Once upon a time, the Marco Polo Shenzhen was not only my favorite hotel in Shenzhen, it was my favorite hotel in South China. I travel all over China for business and was always happy to stay at Marco Polo Shenzhen. The staff knew my name. They knew what I liked. Everyone was always friendly. Unfortunately, this is no longer the case. The service has taken a nosedive and on a good day can only be described as "good enough that I didn't have to scream at someone to get what a 5-star hotel should have offered in the first place." Satisfied isn't even a word I am comfortable using. Cafe Marco is the worst of all. I haven't had a trouble-free dining experience there in well over a year (breakfast excluded). The front desk is slightly better, only because they do have occasional good days mixed in with the frustrating debacle days.

The worst part of it all, is that year after year, the hotel keeps raising prices, especially in the restaurants, while service is falling. Restaurant prices are now on par with Shangri-la and other 5-star luxury hotels. In all fairness, Marco Polo has stepped up its buffet offerings, but it is nowhere near Shangri-la or Ritz-Carlton. Unfortunately, the prices are.

The worst part is, I now dread coming because I don't know if it is going to be one of the pleasant experiences of the past or yet another blow up at the staff to fight tooth and nail to get what should rightfully be offered for the prices charged and the name Marco Polo. Really disappointing!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jchanlifat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level 6 Contributor
142 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed May 31, 2013 via mobile

The hotel is becoming old and worn down. Upon check in, got informed that no more non-smoking rooms available. As we insisted, 2 more non-smoking rooms magically appeared. Bf buffet is ok and good. Otherwise, not like a real luxurous Marco Polo anymore

Stayed May 2013, traveled on business
Helpful?
Thank Gilles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

Marco Polo Shenzhen is my choice of stay when I needed to be in Shenzhen for work and have stayed here for 3 other occasions previously. Unfortunately the stay this time round wasnt as comfortable as it used to be. I was informed they are unable to provide me a non-smoking room when I checked in (I had requested for 1 when I booked the rooms). I had to 'volunteer' for a downgraded room in order to get a non-smoking room. I started getting nasty bites on my arms from the 2nd night ownards and the bites started getting worse each subsequent night.
I would advise the bed in room 2211 be changed..

Other than that, location is perfect and the cleaniness is always there...Thumbs up!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeroless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Shenzhen

Property: Marco Polo Shenzhen
Address: 28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Shenzhen
#70 Spa Hotel in Shenzhen
#197 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
Number of rooms: 391
Official Description (provided by the hotel):
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel

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