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“Very Nice Serviced Apartments with Fantastic People!”

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Fraser Place Shekou Hotel Shenzhen
Ranked #52 of 2,840 Hotels in Shenzhen
Reviewed April 19, 2014

I've been a frequent guest at the Fraser Place Shekou serviced apartments for the past 4-1/2 years. The apartments are nice and well maintained, but it's the staff that work there that makes the facility such a pleasant place to stay. Any request is addressed promptly and efficiently. A number of the staff working at Fraser Place in Shekou have been there for several years, so they not only know the facility very well, but they also recognize their long staying guests. It's such a pleasure to return to Fraser after being a away for a period of time and be recognizied and greeted by name by many of the staff. My stays in Shekou would just not be the same if I was not staying at Fraser Place! - James

  • Stayed: April 2014, traveled on business
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Thank JamesShekou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded April 21, 2014

Dear MR James,

A big thank you for your review on your stay at Fraser Place Shekou. Just to know that you have had a wonderful stay with us has made our day. We are honored to have you with us and we feel especially happy to have given you a great stay experience.

Your comments mean a lot to us and we hope to have the pleasure of your company again soon.

Sincerely
Billy.Liu

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70 - 76 of 150 reviews

Reviewed April 14, 2014

Place was really nice. The rooms were clean, spacious and the beds were great. Service was incredible, staff bent over backwards for us, so helpful and friendly. My aunt broke her arm and a staff member took her to hospital and stayed with her until she could return to the hotel. They also arranged the hotels personal car to take to our next location with the same member of staff. Cannot say enough about the staff, so thankful to them and impressed. Children activities were great too btw (park on site)

  • Stayed: April 2014, traveled with family
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Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded April 21, 2014

Dear MS Sophie,

Thank you so much for your “Fantastic” review of Fraser Place Shekou.

Our people at Guest Relations will always go out of the way to ensure that our guests have a memorable experience here at Fraser.

I will share your wonderful stay experience with my staff and look forward to your next trip soon. Thanks again MS Sophie!

Sincerely
Billy.Liu

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Reviewed March 14, 2014

About 2 years ago I stayed at Fraser Place with my sis in law when we went to visit Shenzhen. I gave a good review as we had a good stay.
Last week I returned with a friend for a visit and stay at Fraser for a week. The place is still good and might I add even better!
The 3 bedroom apartment is spacious with a nice touch of decor that made me feel like home than in a hotel apartment. Everyday the house keeping were attentive in cleaning the room and we always came back with clean towels and sheets.
I have to add the vast improvement of varieties in the free morning breakfast was unexpected. In most service apartment that I have stayed were always simple or continental breakfast. It was great to have the choice of varieties !
All I could comment from room, housekeeping, reception and even helpers are all well trained !
Great place to return again !
Laura

  • Stayed: March 2014, traveled with friends
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Thank LauraPBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded April 8, 2014

Dear Ms Laura

Thank you for sharing your stay experience at Fraser Place Shekou, Shenzhen. We are glad to learn of your satisfaction with our services and apartment. The "feel at home" experience is what we are thriving for and I am delighted to share your compliments with the team.
Thanks for your recognition of breakfast, We have been continuously improved on our breakfast varieties and quality as we have added new items to the buffet.
We are all very much looking forward to welcoming you back in the nearest future.

Sincerely yours


Billy Liu

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Reviewed February 27, 2014 via mobile

I've stayed in this hotel from 22/11/2013 to 6/12/2013 and it was a very enjoyable stay..
The hotel is very elegent, clean and comfortable.. The staff is very helpful (and spoke good English). The location is really great as well and very close to Sea World metro station (5 minute walk)..
The only area for improvement would be adding more variety to the breakfast hotel and expand the working hours of room service

Stayed: November 2013, traveled on business
Thank Yomnateen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded March 10, 2014

Dear Ms Yomna,

Thank you for taking time to write about your stay experience with us. I will certainly share your positive feedback with my colleagues. We pride ourselves to provide many memorable experiences for all our guests and residents.We appreciate your suggestion about breakfast variety and to prolong the room service hours which we will take steps to improve. We look forward to your next visit soon!

Sincerely
Billy

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Reviewed February 1, 2014

Stayed in 2 bedroom apartment. Room is very spacious, 1 room with double bed and 1 room with 2 single bed. Living room is spacious with flat screen. Kitchen with dishwasher, microwave and complete dining ware. Washing machine is also available. All of them make this hotel is an ideal place for family vacation

Breakfast has good choices from western to asian breakfast style.

Bedding quality maybe a bit lower than average. Mattress is a bit too hard and linen is not as soft as i expected in the same class of the hotel.

  • Stayed: March 2013, traveled on business
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Thank Semeru_Malang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded February 7, 2014

Dear Mr Malang,

Thank you for your positive feedback.

We are very glad that you had an enjoyable stay at Fraser Place Shekou. With regards to the bed mattress you mentioned, we are making plans to change them to the brand new Simmons beddings which provides a restful sleep to all our guests.

Thanks again for taking your time to share your comments and look forward to welcome you back in the near future.

Sincerely yours
Billy.Liu

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Reviewed November 12, 2013

Was here for 4 nights/3 days. Nice roomy apartment. Close to good transport links and lots of ex pat locals nearby. Would stay here again if visiting Shekou.

Good ammenities, full use of kitchen. Nice roomy apartment with fairly large bathroom with bath and separate shower provided. Friendly and helpful staff.

7-Eleven located directly across the complex. Starbucks and other western restaurants 5min walk away from the main square.

Only snag is that getting here by taxi either from the airport or even a local shopping mall is a major challenge as NO ONE speaks english. I even had the hotel business card on me as i went to a shopping mall, on my return to the hotel i showed the card to the taxi driver who was unable to read/understand my instruction. If it wasnt for my mobile phone and the use of google maps, i'd surely be stranded!!!

nice breakfast buffet in the morning, overall good experience.

  • Stayed: September 2013, traveled on business
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Thank Sid_Kadri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded November 17, 2013

Dear MR Kadri,

Thanks you for your beautiful comments regarding your recent stay with us!

We are very different from hotels in that our suites are equipped with all the facilities of a home from washing machines, crockery and cutlery, rice cooker and even large refrigerators No doubt our guests enjoy such facilities and that is our unique selling point.

Regarding the obstacle of communication with local people, Suggest you might call back Front office for interpret. We are always glad to assist our guest at anytime.

Thanks again for sharing your feedback and look forward to your next visit at Fraser Place Shekou soon.

Sincerely yours,
Billy.Liu

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Reviewed October 27, 2013

Have stayed here many times,very roomy apartments, great staff and good security,although not really needed. Staff is very helpful and go out of their way to accommodate. rooms are very spacious and full amenities.
Breakfast buffet is good. Good for short or long term stays. Close to ferry port and sea world. Good location for expats and foreigners. Highly recommended.

Stayed: October 2013, traveled on business
Thank Dinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this reviewResponded October 30, 2013

Dear Mr Dinker,
Warmest greeting from Fraser Place Shekou!
We really appreciate your beautiful review .these are such a lovely words! I have shared your positive feedback with all my colleagues , we are very glad that you have enjoyed your time with us and we will continue to strive to ensure we provide the services you expect.
Thanks again for your recognization and look forward your next visiting!
Yours sincerely
Billy.liu

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Additional Information about Fraser Place Shekou Hotel Shenzhen

Address: No.1033 Nanhai Avenue, Shekou District, Shenzhen, China
Location: China > Guangdong > Shenzhen > Shekou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Shenzhen
#30 Best Value Hotel in Shenzhen
#47 Luxury Hotel in Shenzhen
Price Range: $100 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fraser Place Shekou Hotel Shenzhen 4*
Number of rooms: 232
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Also Known As:
Fraser Place Hotel Shenzhen

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