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Fraser Place Shekou Shenzhen
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Reviews (157)
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Reviewed October 27, 2013

Have stayed here many times,very roomy apartments, great staff and good security,although not really needed. Staff is very helpful and go out of their way to accommodate. rooms are very spacious and full amenities.
Breakfast buffet is good. Good for short or long term stays. Close to ferry port and sea world. Good location for expats and foreigners. Highly recommended.

Stayed: October 2013, traveled on business
Thank Dinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Shenzhen, responded to this reviewResponded October 30, 2013

Dear Mr Dinker,
Warmest greeting from Fraser Place Shekou!
We really appreciate your beautiful review .these are such a lovely words! I have shared your positive feedback with all my colleagues , we are very glad that you have enjoyed your time with us and we will continue to strive to ensure we provide the services you expect.
Thanks again for your recognization and look forward your next visiting!
Yours sincerely
Billy.liu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

After reading all the great reviews on here were shocked upon arrival at this place.
This complex is a little shabby (outside and also inside), rooms were ageing quite badly, grubby with items/furniture broken & stained.
It is really a residence complex for ex-pats and their families, not a hotel one would choose for a break for business or leisure. We moved to a new hotel after the first night.
The staff I have to say though were excellent in attending to our requests, so top marks to them.

Room Tip: If you really must stay here ask for one of the Japanese style rooms in block F, these seem a bit more up to date and cleaner.
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Aimcalbrakelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Shenzhen, responded to this reviewResponded October 14, 2013

Dear Mr Marsh


Thank you for choosing Fraser Place Shekou during your recent stay in Shenzhen. Unfortunately, the conditions of the apartment and its aged furniture have fell short of your expectations. However, we are happy to know that you are very pleased with our excellent and attentive staff service.


We are making rectifications and general maintenance of the apartment concerned and we will continue to upkeep the standards of care program at scheduled times to assure our guests with the best guest experiences. We hope to upgrade and renovate our apartments and facilities in the future in order to have a competitive edge and good value for money.


We hope with all the plans in place, we will be able to provide all of guests the most comfortable guest experiences with a homey style. Thank you once again for your valuable feedback. We look forward to your next return stay.


Sincerely yours


Billy Liu

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Reviewed September 28, 2013

Great business hotel for short or long stays. Facilities are clean, staff is friendly and speak good English. Located near Sea World, the subway and the ferry terminal to Hong Kong and Macau.

Highly recommended.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Shenzhen, responded to this reviewResponded September 29, 2013

Dear Mr Gerry,
Thank you for taking time to giving us such positive comments about the our staff and service. The hotel wants to offer relaxed and quite atmosphere for the clients to have a good rest and convenient stay in Shenzhen.
thanks again for this wonderful review and we hope to have you back with us again soon.

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Reviewed June 10, 2013

Pros:
- Good location 5 min walk from metro station "sea world" and next to famous place called "Mighua", which makes it easy to describe to taxi drivers who don't speak English. The area is full of western restaurants and foreign people too.
- One more thing about location, there is a 24 hr supermarket next to the hotel, nice !
- Good kitchen equipment, washing machine and dryer, iron for clothes, umbrella, microwave, hair dryer, ... which makes it good for long stays and families.
- apartments' area is good compared to price. (relative to other hotels in the area)
- Swimming pool open until 11 pm.
- Well equipped gym open 24 hours, super nice.
- children play area makes it great for families.
- You will continuously see many families and children, good place for families indeed.

Cons:

- Many rooms and floors have bad smell (light cigarette smell mostly). I complained several times about this that I changed two rooms.

- Insufficient elevators. You can wait for the elevator in the morning for 10 minutes. So you have to wake up 10 minutes earlier to catch the elevator LOL. (stairs are available only for staff as far as I know). Tip: this problem is only in G block because it is 24 floors with two elevators.

- Slow internet connection. If you need solid internet connectioin, Fraser is not for you.

- Breakfast is below expectations and over crowded small Buffet.

- The elevator only works with room keys, not so much convenient. I used to put my key in the laptop bag and get out of the room, then fumble again with the bag to get it for the elevator.


To conclude, Fraser is good value for money and well equipped for long stay and families.

But I definitely don't recommend it to short timers, single people, or those who are sensitive about cigarette smell, or those who need fast internet connection.

Room Tip: You must check that there is no bad or strange smell in your room. Also, block G suffers from insufficient elevators problem. However, high floors in G block have nice view.
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank AAdoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Shenzhen, responded to this reviewResponded June 14, 2013

Dear Guest,


Thank you for your comments regarding your recent stay with us at Fraser Place Shekou. We truly appreciate all the points you have made especially on areas where we can improve further. However, we would like to clarify certain points as mentioned.
 We have been continuously improved on our breakfast varieties and quality as we have added new items to the buffet and since then we have received many positive comments from our Residents.
 For the internet, we have made plans to up the internet speed by July and this will definitely improve the internet connection.
 We have implemented the keycard access in the guest lifts solely for our guests’ safety which is also Frasers’ top priority. We seek your understanding on the procedure.

Your feedback motivates us to do even better to ensure that our guests and residents have a warm and pleasant experience. Once again, thank you for sharing your feedback and we look forward to the pleasure of welcoming you back at Fraser Place Shekou.

Yours sincerely
Billy Liu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

Being close to Sea World is great, along with the ferry. The staff makes this hotel the best and have stayed many times. Will be back this month and look forward to their hospitality. However it would be great to have bacon cooked the western way :)

Stayed: April 2013, traveled on business
2  Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Shenzhen, responded to this reviewResponded June 3, 2013

Dear Mr Hwarej30,
Thank you for taking the time to write this beatiful review. It is always encouraging for us to learn that our valuable guests are satisfied with our service. NIcky and me are looking forward to meet you soon in Fraser Place Shekou!

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