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“Another Great Stay”

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Fraser Place Shekou Hotel Shenzhen
Ranked #43 of 2,755 Hotels in Shenzhen
Certificate of Excellence
Johnstown, Canada
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Another Great Stay”
5 of 5 bubbles Reviewed September 28, 2013

Great business hotel for short or long stays. Facilities are clean, staff is friendly and speak good English. Located near Sea World, the subway and the ferry terminal to Hong Kong and Macau.

Highly recommended.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, September 29, 2013
Dear Mr Gerry,
Thank you for taking time to giving us such positive comments about the our staff and service. The hotel wants to offer relaxed and quite atmosphere for the clients to have a good rest and convenient stay in Shenzhen.
thanks again for this wonderful review and we hope to have you back with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    65
    44
    18
    6
    2
See reviews for
22
9
4
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Shenzhen
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 10, 2013

Pros:
- Good location 5 min walk from metro station "sea world" and next to famous place called "Mighua", which makes it easy to describe to taxi drivers who don't speak English. The area is full of western restaurants and foreign people too.
- One more thing about location, there is a 24 hr supermarket next to the hotel, nice !
- Good kitchen equipment, washing machine and dryer, iron for clothes, umbrella, microwave, hair dryer, ... which makes it good for long stays and families.
- apartments' area is good compared to price. (relative to other hotels in the area)
- Swimming pool open until 11 pm.
- Well equipped gym open 24 hours, super nice.
- children play area makes it great for families.
- You will continuously see many families and children, good place for families indeed.

Cons:

- Many rooms and floors have bad smell (light cigarette smell mostly). I complained several times about this that I changed two rooms.

- Insufficient elevators. You can wait for the elevator in the morning for 10 minutes. So you have to wake up 10 minutes earlier to catch the elevator LOL. (stairs are available only for staff as far as I know). Tip: this problem is only in G block because it is 24 floors with two elevators.

- Slow internet connection. If you need solid internet connectioin, Fraser is not for you.

- Breakfast is below expectations and over crowded small Buffet.

- The elevator only works with room keys, not so much convenient. I used to put my key in the laptop bag and get out of the room, then fumble again with the bag to get it for the elevator.


To conclude, Fraser is good value for money and well equipped for long stay and families.

But I definitely don't recommend it to short timers, single people, or those who are sensitive about cigarette smell, or those who need fast internet connection.

Room Tip: You must check that there is no bad or strange smell in your room. Also, block G suffers from insu...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AAdoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, June 14, 2013
Dear Guest,


Thank you for your comments regarding your recent stay with us at Fraser Place Shekou. We truly appreciate all the points you have made especially on areas where we can improve further. However, we would like to clarify certain points as mentioned.
 We have been continuously improved on our breakfast varieties and quality as we have added new items to the buffet and since then we have received many positive comments from our Residents.
 For the internet, we have made plans to up the internet speed by July and this will definitely improve the internet connection.
 We have implemented the keycard access in the guest lifts solely for our guests’ safety which is also Frasers’ top priority. We seek your understanding on the procedure.

Your feedback motivates us to do even better to ensure that our guests and residents have a warm and pleasant experience. Once again, thank you for sharing your feedback and we look forward to the pleasure of welcoming you back at Fraser Place Shekou.

Yours sincerely
Billy Liu
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Holden Beach, North Carolina
Level Contributor
209 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed June 2, 2013 via mobile

Being close to Sea World is great, along with the ferry. The staff makes this hotel the best and have stayed many times. Will be back this month and look forward to their hospitality. However it would be great to have bacon cooked the western way :)

Stayed April 2013, traveled on business
Helpful?
2 Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, June 3, 2013
Dear Mr Hwarej30,
Thank you for taking the time to write this beatiful review. It is always encouraging for us to learn that our valuable guests are satisfied with our service. NIcky and me are looking forward to meet you soon in Fraser Place Shekou!
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Sungai Petani, Malaysia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

When we got to the hotel around 9pm at night, due to the bussineess meeting finished late, we were a bit shocked that our bookings was not in the system. We booked the rooms via the internet but unfortunately it was not in the system despite that we have paid the full amount. Although this was a bit dissapointing for us becasue we are quite tired that day and need some rest, we are glad that we have the staffs to really helped us to settle the problem. After 30 minutes, finally the confusion was settled and we were upgraded to a bigger room. They have handled the situation very professionally.

Apart from that, the room that we got was very clean, properly arranged and very comfortable. The breakfast provided is not very much but should be okay to fill you up for the day.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thenaturefreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, May 9, 2013
Dear Thenaturefreak,
Thank you so much for your comments on your stay in November. We are so happy to have given you a wonderful experience here at Fraser Place Shekou!
Thanks again for this wonderful review and we hope to have you back with us again soon.
Sincerely yours,
Billy.Liu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed April 27, 2013

The location is fantastic. Behind the place is a mountain with a lot of trees and walking up the hill is very pleasant. You can sleep with open windows and when you awake in the morning you can hear the birds singing. In 5 minutes you are in seaworld with alot of good restaurants and bars. Some bars have very good life music, i.e. the Terrace where you can meet people from all over the world.
Let me make a summary of my experience:

- When making the reservation you have to negotiate the price. You can achieve a huge discount.
- But be prepared that later on at the check-in they ask you for a deposit of a 1month rent rate. It is not only reserved on your credit card; they take it away and refund it around 2 weeks after your check-out.
- You have to buy your own shower gel, hair shampoo and detergent for the washing maschine, because you receive it only for 1 day.
- The dishwasher is just for decoration. When you put a dish inside, the rotating water dispenser is blocked and does not turn anymore.
- The bed is as hard as a wooden board. I slept in hunderts of beds around the globe but never in a bed that hard.
- The electricity is not completely included in the rent rate. If you use more than 500 RMB you have to pay it extra.
- Don't think you could safe some money in not using air condition. The air condition is calculated on the square meters of the apartment and you have to pay for, no matter if you use it or not.
- Whenever I returned at evening to the apartment, some lights and ventilators in the bath rooms have been connected - to rise the electricity bill?
- The breakfast is on the level of a youth hostel. You have to pick up everything by yourself and look for an empty table which is not always clean and available. After finishing your breakfast you have to return everything.
- Be careful when picking up a cup for your coffeee or tea. I picked up 3 times cups dirty inside.
- The staff is very friendly and most of them understands English.
- The kitchen is very well equipped and you will find several super markets in this area where you can buy imported food.

Room Tip: If you don't need 3 bedrooms, choose an apartment with 2 bedrooms (147 square meters), because t...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lausbub49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, May 7, 2013
Dear Lausbub,
We sincerely thank you for taking time to give us such a detailed comments about facilities and service in Fraser Place Shekou.Compare to other 5 star hotels,we are a service apartment,our rooms are more spacious with facilites you can't find in 5 star hotels ,like kitchen with cutlery and crockery ,washing machine,dishwasher etc..As such our breakfast offerings are catered to this fact that most of residents are long stay tenants.However ,we have been constantly listening to our guest's requirements within the constraints .
We sincerely appreciate your comments and will continue to strive to ensure we provide service you expect!
Hope to have you back with us soon!
Sincerely.
Billy.Liu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed March 30, 2013 via mobile

The location for us was very good.. It's near the convention center in sheikou... Where we had an event.
We arrived at about 5pm and we're told that our room is not ready yet.. And they will give us a resting room until our room is ready.. After I raised my voice we were immediately upgraded.
The location in general is very far from the center of shenzhen.. There is near by alot of bars and clubs and restaurants... But it wasn't the season and barley could walk because everything around is under construction..
The staff was friendly and the breakfast is ok.
I will definitely stay again there if I have something to do around.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

On business trip here, and hotel staffs were great - friendly, helpful, always with a smile. Missed breakfast time one day, but they were accommodating to get some bread etc for take away.
Rooms are apartment style, and looks brand new, neat and furniture arranged to give plenty of space for moving around.

I came back after a week to stay another 2 nights, and same treatment. Hotel were kind to help take ferry tickets to HK as the website was in Chinese!

Plenty of restaurants around to eat, and the hotel food itself is great. Sure come back to stay in future.

Room Tip: Try to book higher floors, and keep balcony door shut in the evening to avoid mosquito!
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gobinsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, April 26, 2013
Dear Mr. Gobinsk
Thank you for your comments on your stay at Fraser Place Shekou in March. We are happy to know that your have wonderful experience with us. We pride ourselves to give the highest quality of service to all our guests.
We certainly look forward to welcome you back at Fraser Place Shekou in the near future.
Sincerely yours,
Billy.Liu
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Place Shekou Hotel Shenzhen

Property: Fraser Place Shekou Hotel Shenzhen
Address: No.1033 Nanhai Avenue, Shekou District, Shenzhen, China
Location: China > Guangdong > Shenzhen > Shekou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Shenzhen
#33 Best Value Hotel in Shenzhen
#42 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fraser Place Shekou Hotel Shenzhen 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Fraser Place Hotel Shenzhen

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