There is some pros and cons about this hotel. Placed on Centre of the City, close to subway station, a shopping area, and a few good place where you can eat, with a good selection on food and good price. But that is all good about this hotel.
Bad Services, poor attention, dirty rooms.
The carpet and sofa were old and dirty . To get a taxi directly outside the hotel may take quite a while. The doorman was not able to give directions to places and will not assist to get a taxi.The bathroom ventilation poor that allows tobacco smoke to flow into the bathroom from other rooms on the floor or somewhere else.This hotel smelled badly of smoke. In my non smoking room there was an ash tray and matches. The beds were very firm ,so I found it hard to stay asleep for a whole night. The kitchen in our suite had no plates or cutlery, not even a teaspoon. There was no microwave or any other way to heat food. And bathroom|shower was not clean.
Communication was a problem, nobody could speak English well .
Upon arrival staff demanded us to pay double price for what we booked through online booking. (English was not a problem for this). They gave us lot of paperwork to fill out and many another forms,so it was really confusing what's going on. At the end WE PAID OFF OUR BILL by cash for 2 night and they ask us to leave a deposit as well for no reason, even though we didn't want to leave $200 for nothing, but staff didn't want to give us keys without deposit saying that is their policy. So, THE BIGEST PROBLEM was at the time of check-out. We didn't have any receipt to prove our payment and only the paper that showed we left a deposit with them. Their papers didn't show any evidence of payment as well. SO, THEY DOUBLE BILLED US FOR THE STAY IN THE HOTEL . I would never recommend this hotel to anyone else but if you still decide to stay in there, make sure to get your receipt at the time of check-in to avoid any problems letter on.
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- Also Known As:
- Shenzhen Metropark Hotel