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“Hilton Hotel”

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Hilton Shenzhen Shekou Nanhai
Ranked #9 of 2,781 Hotels in Shenzhen
Certificate of Excellence
Perth, Australia
1 review
“Hilton Hotel”
Reviewed March 5, 2014

warm and friendly staff and very helpfull. the hotel is brand new and very clean. it puts other hotels in the region to shame and i would recommend staying at this hotel. it was a very pleasant experience.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZXSS, Guest Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, March 26, 2014
Dear Stephen,
Thank you for choosing Hilton Shenzhen Shekou Nanhai for your recent stay in Shenzhen and for sharing your kind comments. We are glad to know that you enjoyed our facilities and services.
We hope you'll choose Hilton Shenzhen Shekou Nanhai the next time you're in Shenzhen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
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English first
MN
Level Contributor
129 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 3, 2014

Upgrade provided to a room overlooking the bay with a balcony, really cool bathroom with an automatic toilet that does everything but go for you, nice large tub and shower, large desk and large flat scree tv. I wish I could have spent more time there...

Exec lounge was nice for breakfast. Had dinner in the buffet restaurant ( which was really nice and a ton of options) because the grill restaurant told us when we were checking out the menu before going in that they didn't have any steak (Wednesday night) but would have more tomorrow...really? What a joke, but this was the only negative experienced...

The hotel overall was very luxurious, and about 30 minutes by taxi in the morning to the Shenzhen airport. There seems to be a lot of things happening in the neighborhood, so next time will venture out of the hotel and check those out, including the cruise ship that is surrounded by streets and buildings now!

I would definitely stay here again and recommend this hotel!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idontlikechina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, August 25, 2014
Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tang Xia China
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 2, 2014

I stayed at the hotel on three separate occasions and the hotel is simply superb. From the moment you walk into the huge reception area, you know you are in a fabulous hotel and it does not let you down. For a large hotel, it has a real air of calm and the staff are attentive without getting under your feet or in your way. The breakfast was amazing which kept us going all day, and special mention needs to go to The Grill, which served the most amazing Rib Eyed steak. The newly developed Seaworld is a short 5 minute walk away, whilst the Ferry terminal is 15 minutes walk or 5 minutes in a cab. From the terminal you can easily get to Hong Kong, HK International Airport, or Macua. From Seaworld, you can jump on the Shenzhen Metro and get to most places in the city easily. I am certainly going back, the sooner the better.

Room Tip: The rooms have two views, one overlooking the Sea, the other overlooking the Seaworld development. Y...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdrianinChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, August 25, 2014
Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 1, 2014

Stayed in this fantastic hotel for a meeting for 2 days. The hotel recently opened and is part of the impressive Sea World in Shekou. This is the 1st Hilton in Shenzhen. Good connections to HKG via ferry just 5 min away or as well as via road by bridge. There are a lot of restaurants and bars wthin 5 min walking distance.
The facilities are impressive, super modern and functional. Rooms are very spacious and the beds are super comfortable. The ADD has a little terrace and the buffet and service is outstanding. The staff will call you by name and this impressed me a lot. The meeting was a big success! Defenitilly will be back!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kosmar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, August 25, 2014
Dear Guest, thanks for staying with us.
We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 28, 2014 via mobile

Checked into the Hilton Shenzhen Shekou area. Lovely spanking new hotel which has lovely rooms, wonderfully impressive lobby, excellent restaurants, and excellent service (if you get the ore experienced staff). As the hotel is new, there are still many ways to go to improving its service quality but I am sure that in a short time, it will definitely improve. One funny thing was when I was checking out - I was never asked to give any feedback on my stay - which I think is important for a new hotel to improve on its service offerings.

Stayed February 2014, traveled on business
Helpful?
Thank Winston668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, August 25, 2014
Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed February 18, 2014

The hotel service is not good. Reservations made online was not honored and could not be located. The staff is not helpful so I cut the stay from 2 days to 1 day. Also this is the only hotel I still pay for internet even as a valued Hilton member.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jing Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, August 25, 2014
Dear Guest, thanks for staying with us from when we just opened. Thank you for feedback us the detailed problems you experienced and we are really sorry about it. Now we have launched a first 10 minutes free wifi service. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
291 reviews
249 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed February 17, 2014

This hotel is new and Good they still have some way to go to be great.
I would say because it is new and they are still learning the ropes.
Check in and check out was good the room is beutiful and has a great view. the bed was comfortable and the shower was very good. the room and common spaces were beutiful and clean.
Getting a taxi in this hotel takes a while so plan ahead.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, September 1, 2014
Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Shenzhen Shekou Nanhai

Property: Hilton Shenzhen Shekou Nanhai
Address: No.1177, Wanghai Road, Nanshan District, Shenzhen 518067, China
Phone Number:
Location: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 2,781 Hotels in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Shenzhen Shekou Nanhai 5*
Number of rooms: 323
Official Description (provided by the hotel):
The striking Hilton Shenzhen Shekou Nanhai hotel is ideally situated in the core area of Shenzhen's western coastal city belt, in Shenzhen Nantou Peninsula. The hotel faces Shenzhen Bay on the west, Pearl River Estuary on the east and Hong Kong across the sea. ... more   less 
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