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“Nice place, reasonable rates, not the best”

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St.Helen Shenzhen Bauhinia
Ranked #133 of 2,840 Hotels in Shenzhen
Reviewed November 3, 2013

This is a good relatively low cost hotel. The facility is in a good location, however is in need of a remodel / face lift. The prices for the rooms is good and the staff is friendly, however the English proficiency is extremely low. The restaurant in the lobby is not very good for dinner or lunch as it takes way too long for service and food delivery. Overall good lower cost hotel with no frills.

Room Tip: Try to be pool facing or traffic could keep you up.
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  • Stayed: October 2013, traveled on business
    • Value
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Thank JayPorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Dear Jimmy P,
Thank you for taking time to share your experience at Novotel Shenzhen Bauhinia. I am sorry that we did not meet your high expectations, please accept my sincerest apologies.
At Novotel, we strive to provide a optimum service experience for every customer, therefore your feedback is very important to us. Please rest assured that the staff's English communication skill had been improved a lot, all guest rooms has been re-decoration, including the bathroom, wallpaper, carpet and bedding upgrades.
We appreciate you sharing your concerns and deeply hope that you will give us another opportunity to better serve you in the near future.

Sincerely

GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 - 53 of 286 reviews

Reviewed September 20, 2013

The environment of the hotel was good. The room was big, comfortable, quiet, and with and wifi available. The staff was nice and helpful, but just had to wait for them to tidy-up the room, even after the check in hour. And there was some problem with the flushing of the toilet. Apart from it, everything was fine. The breakfast was nice also with variety of choices.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Dear Alice C,
Thank you for taking time to share your experience at Novotel Shenzhen Bauhinia. I am sorry that we did not meet your high expectations, please accept my sincerest apologies.
At Novotel, we strive to provide a optimum service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns and deeply hope that you will give us an other opportunity to better serve you in the near future.

Sincerely

GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Another nice Novotel near OCT west. Very close to the windows of the world and splendid china - two great attractions of Shenzhen.
Excellent service, great food, one of the biggest breakfast spreads ever!!
Helpful staff.
A bit away from the city and malls and restaurants, but very close to the bay.
Ideal for a weekend for hong kongers!

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MushPanjwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Dear Mush Panjwani,
We appreciate your comments very much regarding your stay at the Novotel Shenzhen Bauhinia. It is always a pleasure to receive positive feedback.
I will share your comments with our team. Your feedback will certainly be served like an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Our hotel is located in the beautiful scenery of the Overseas Chinese Town, Shenzhen International Garden and flower Expo Park only separated by a wall and close to the OCT loft catering entertainment district. Taxi to OCT BAY, Window of the World, Yitian Holiday Plaza, Happy Valley, ecological square bar street, just only the starting price can be reached. All the guest rooms are equipped with complimentary mini bar, can also enjoy free local calls andWIFI services, swimming, fitness, and other leisure facilities.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely

GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
Thank allen9a2003
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 9, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank YPSM
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 1, 2013

This is just an average Novotel hotel, same as the Novotel I stayed in Beijing. The set up is very similar,

Pros
Clean, neat, quiet,

Cons
Overpriced, No Wi-Fi and you have to use the cable to connect.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JZ_GA_ATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Dear JZ_GA_ATL,
We appreciate your comments very much regarding your stay at the Novotel Shenzhen Bauhinia. It is always a pleasure to receive positive feedback.
I will share your comments with our team. Your feedback will certainly be served like an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to Wi-Fi connection, all our guestrooms were normally covered by Wi-Fi signal now.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely

GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Stayed here for 2 nights. Had a Premier room that I think was probably the best appointed hotel room I've ever had. Even had a gas mask to use in the event of a fire, and also free condoms! Seriously though the room was very comfortable with all you need. The restaurant was large and with no atmosphere, and you were very lucky if you could find a member of the staff who could understand you. Overall it is a good hotel but a long walk or taxi drive for the city restaurants and shops.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SouthamptonMaggot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotel b, General Manager at St.Helen Shenzhen Bauhinia, responded to this reviewResponded December 18, 2013

Dear Southampton Maggot,
We appreciate your comments very much regarding your stay at the Novotel Shenzhen Bauhinia. It is always a pleasure to receive positive feedback.
I will share your comments with our team. Your feedback will certainly be served like an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Please rest assured that the staff's English communication skill had been improved a lot now.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely

GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St.Helen Shenzhen Bauhinia

Address: No.2002 Qiaocheng East Road, Futian District, Shenzhen 518040, China (Formerly Novotel Shenzhen Bauhinia)
Location: China > Guangdong > Shenzhen > Overseas Chinese Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in Shenzhen
#75 Luxury Hotel in Shenzhen
#86 Best Value Hotel in Shenzhen
Price Range: $86 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — St.Helen Shenzhen Bauhinia 4.5*
Number of rooms: 197
Official Description (provided by the hotel):
Well located in the OCT Zone ,only twenty minutes drive from Shenzhen Airport , 5 minutes from Mangrove Forest , Folk Culture Village , Window of World and OCT Bay . Hotel has 8 function conference rooms , free beverage in Minibar and free local call in room . The quiet living environment could make the business trip more comfortable and easeful . ... more   less 
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Also Known As:
Novotel Bauhinia Shenzhen Hotel Shenzhen
Novotel Shenzhen
Accor Bauhinia Shenzhen
Shenzhen Novotel

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